Chipotle Mexican Grill
2000 Pennsylvania Avenue NW, Washington
(202) 706-6761
Recent Reviews
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No one answers the phone. Had an emergency situation and could not reach anyone.
Atmosphere: 1
Food: 1
Service: 1
Great service!
Atmosphere: 4
Food: 4
Service: 4
I don't know why I've come here as long as I have. Truly, truly awful service. When I think about my time in retail, I can't imagine speaking to customers the way we're frequently spoken to here. Every single worker at this location is constantly in a profoundly foul mood.
50/50 chance on whether or not they'll be out of really basic shit. Chipotle, as a whole beyond this location, just isn't as good as it used to be.
I'm still spinning from how I was treated this afternoon. One day I'll learn to stop coming here. Unbelievable.
Atmosphere: 2
Food: 3
Service: 1
The service at this location has been consistently disappointing. The staff move so quickly that you don’t even have a chance to ask for the ingredients you want, and both the workers and managers show a lack of basic customer service. They’re often rude, dismissive, and unwilling to work with you. This has been an ongoing issue for the past four years. I’ve held back from writing an email because I don’t want to hurt the business, but the truth is the service is unacceptable. They rarely give customers what they ask for, respond with attitude as if it’s not their job, and treat the food carelessly. On top of that, the store is not kept clean. At this point, I don’t understand why people continue to support this location.
Atmosphere: 1
Food: 1
Service: 1
Placed a $300 order for lunch. They never filled it and emailed 30 minutes before it was supposed to be delivered.
Service: 1
Where is the manager?
Staff at this location were extremely rude and unprofessional. They were impatient and aggressive with customers in line, showing obvious frustration through their mannerisms. On top of that, employees were hostile toward each other while preparing food, creating an uncomfortable atmosphere.
They were also out of regular chicken, but instead of telling me, the worker just put hot honey chicken in my order without asking. That kind of substitution without consent is unacceptable.
Overall, very poor service, and I would not recommend this location.
Atmosphere: 1
Food: 2
Service: 1
staff is rude everytime it never fails! the food looks poorly displayed , the fountain drink only produce water even if you paid for soda! and the juice machine is rusting which i can only imagine what’s inside! please stay away from this chipotle!! 100% will be calling the health department.
They do not put a normal serving size of meat in their meals. I’m sure this is at the direction of corporate or management but they need to revise their instructions to staff as it comes off as being a waste of money. I visit chipotles often enough to know that this is one that is not aligned with the standard serving size.
Atmosphere: 3
Food: 1
Service: 1
The staff working in this location is a joke. They were extremely rude, impatient, disrespectful and sarcastic. Food was messy and they were out of pico de gallo which is ridiculous. I would give them 0 stars but unfortunately I cant so I give them one. 0/5 experience
Good Chipotle, food was tasty and well wrapped.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Above rating
Atmosphere: 5
Food: 5
Service: 5
The staff is very respondent and gave a me a lot of food
Atmosphere: 4
Food: 5
Service: 5
As soon as you walk in, you can already tell the workers are in a bad mood. Every time I come here they have a nasty attitude. It’s one thing to dislike your job, but at least keep it professional and customer friendly.
Atmosphere: 1
Food: 4
Service: 2
A usual chipotle but to find this chipotle its very confusing. Spent almost 10mins to find its location, no banners l, no marks and no info where chipotle store located! After roaming around again and again, asked the security personnel who helped to show exact place.
Please update location on google maps or add locaters for the store.
Atmosphere: 3
Food: 4
Service: 4
Food was great. However, all of the staff at this location were incredibly rude and super impatient. I always order a quesadilla in person, and this is the first time I’ve been refused because it’s “online only”. I’m glad I got a bottled coke because my friend got a fountain drink and the lemonade was water and the Sprite was sparkling water. The atmosphere was very messy, which is unexpected because of the seven staffers present. I do not recommend going to this specific location. All of the other Chipotle locations I’ve been to were great and the staff were friendly. Overall, Chipotle is delicious but this location is just not it.
Atmosphere: 2
Food: 4
Service: 1
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