I love compass coffee. They are always sending out great deals over text and it really has livened up my morning coffee habit. Shoutouts to marketing!
With thats said the reason I keep coming back is because of the people, the team, and the overall kindness especially at this location. Evante is wonderful in the morning. She always remembers me by name and greets me every time. I am guilty of avoiding connection with other by ordering on the app… but I am amazed at how this connection is quickly and gently rekindled. To all those in hospitality especially within the operation I extend a huge thank you! People are complicated and the expectations can be overwhelming at times. If no one says thank you today and good job just know you have a big fan here who thanks you for a wonderful coffee experience most mornings.
-Joshua Conner
Atmosphere: 5
Food: 5
Service: 5
Ryan Springer
Easy spot to pop in for coffee, have a meeting, or do some work. The tumeric, honey latte is a little inconsistent but it's ok. The staff are friendly and welcoming.
Atmosphere: 4
Food: 3
Service: 5
Oznur Basak
Tried their small size pumpkin latte today. The taste came a bit artificial to me. The barista Trish was very nice and helpful but didn’t like the pumpkin spice syrup taste. Parking is paid street parking. Plenty of seating inside.
Atmosphere: 3
Food: 4
Service: 5
Yael Shenhav
Nice local coffee place with good sitting options
Atmosphere: 4
Food: 4
Service: 4
Jenny Delgado
Delicious coffee, great costumer service and good pastries.
Atmosphere: 4
Food: 5
Service: 5
Darrinique Reaves
Food and customer service was exceptional!!!! This is a daily staple for my Monday mornings
Atmosphere: 5
Food: 5
Service: 5
Shardaye Newman
I came in the other day for the first time and I had the pleasure of working with Octavia Bradley she made my experience at Compass Coffee amazing she was very knowledgeable on all the products. She has great customer services.
Atmosphere: 5
Food: 5
Service: 5
Howard Chow
Cashier had a pretty bad attitude. Not horrible. My order was facilitated and made and I got my drinks. but there was absolutely no warmth. Like I was annoying them by giving them my money.
Coffee was okay, nothing to write home about. $7.30 after tax for a small latte.
Atmosphere: 4
Food: 3
Service: 2
Alison G
I work next door and don't frequent this shop. This is my third visit because I was disappointed with their breakfast sandwich and customer service before. One time they didnt have the tea I wanted. I was out of tea and they are close so I went. This morning I was greated by a friendly store employee who quickly took my tea order. I enjoyed the tea.However, im posting because the small lids for the small hot cups do not fit properly. I took my time to try to make the lid was on securely because the first time I put it on it started to spill on the counter as I picked it up. So I wiped up the spill and then went around the rim of the cup. The piping hot water spilled out and burned my fingers as I walked to my building next door. Once again I stopped and tried to secure it. Thankfully my job has a well equipped first add kit. Im not a fan of these places that have you put on own lids on because i dont want my drink exposed to everyone tslking ove rit waiting. At least my cup was handed to me and not left on a counter, but maybe if employees put the lids on they would see the problem. I dont know if I got a bad lid but I wont be back. Between the customer service pastries in open class containers exposed to the bugs coming through the fron door, subpar breakfastsandwich, its not worth it to me even with today's gracious store rep and good tea. My finger is still burning and Im still applying burn cream. Ps I do know how to put a lid on a cup I do it with the cups we have at work w everyday
Atmosphere: 4
Food: 4
Service: 4
St John Lutheran Bellefonte PA
Very good coffee. Excellent atmosphere. Friendly staff.
A local favorite for our staff. Great spot for quick coffee break or client meetings.
Tanya Hizz
Never get my order right
AC
Staff are nice, but every time I order decaf, they give me regular.
Service: 5
Aziz Karawa
Good Morning,
I am regretfully writing about a disappointing experience at one of your locations. It was a true example of poor customer focus and cohesion between a corporate vision and staff execution.
My wife suggested that we go to Compass Coffee for breakfast before church. As we entered the location we saw the digital signage up front. The add for the app caught our eye. My wife and I sat down to download the app and look at the menu. This took a little bit of time for my wife to add the app, fill out the information, add payment, and send me the referral code. I slowly had to do the same thing and then, figure out what in the world we wanted to eat/drink. I have only been to a compass coffee twice, so I am not familiar with the menu and was pretty indecisive as to what I wanted , not to mention, your spring drinks do not have any information as to what is in them.
Your “manager” Evonnte instead of asking if she can help us with anything on the menu, she walks over and proceeds to say “Do you plan on order something or you need to leave.” She did it in front of all the other customers who were seated in the shop. My wife showed her the app and said “I’ve been trying to figure out the menu.” She did not take care to look to see that I had already place an order.
In light of previous events regarding “loitering” coffee shop occupants, I was extremely taken aback. She returned back to the service area as my wife and I attempted to reconcile what just happened. I then approached her and lightly suggested that a service based approach may be better. “Hello, how are you? What may I help you with, maybe a suggestion on our coffee or pastries?” She affirmed that she heard me and said that if her manager was there that she would tell her to say,”Do you plan on ordering something or you need to leave.” This let us know that she was not open to our suggestion.
I hope that this email sheds some light on our experience and how things are being executed on a store level. If I decide to return I hope that, “the best cup of coffee is the one that points me in the right direction at the start of my day: just like a Compass”.
In Gratitude,
Aziz
Atmosphere: 1
Food: 2
Service: 1
Titi Afolabi
Visiting DC for a night and had a 20 min virtual interview so chose this coffee shop to have some coffee and work. I arrived right as my interview was starting and logged onto my computer. I was interrupted multiple times by the staff asking me to purchase something. I tried to gesture that I just needed a few moments for the conversation to end. By the end of my interview, 3 DC police officers had showed up to tell me to leave.
This business called the cops on me for sitting down quietly on my computer for 20 mins because I hadn't ordered a $5 coffee yet.
I love compass coffee. They are always sending out great deals over text and it really has livened up my morning coffee habit. Shoutouts to marketing!
With thats said the reason I keep coming back is because of the people, the team, and the overall kindness especially at this location. Evante is wonderful in the morning. She always remembers me by name and greets me every time. I am guilty of avoiding connection with other by ordering on the app… but I am amazed at how this connection is quickly and gently rekindled. To all those in hospitality especially within the operation I extend a huge thank you! People are complicated and the expectations can be overwhelming at times. If no one says thank you today and good job just know you have a big fan here who thanks you for a wonderful coffee experience most mornings.
-Joshua Conner
Atmosphere: 5
Food: 5
Service: 5
Easy spot to pop in for coffee, have a meeting, or do some work. The tumeric, honey latte is a little inconsistent but it's ok. The staff are friendly and welcoming.
Atmosphere: 4
Food: 3
Service: 5
Tried their small size pumpkin latte today. The taste came a bit artificial to me. The barista Trish was very nice and helpful but didn’t like the pumpkin spice syrup taste. Parking is paid street parking. Plenty of seating inside.
Atmosphere: 3
Food: 4
Service: 5
Nice local coffee place with good sitting options
Atmosphere: 4
Food: 4
Service: 4
Delicious coffee, great costumer service and good pastries.
Atmosphere: 4
Food: 5
Service: 5
Food and customer service was exceptional!!!! This is a daily staple for my Monday mornings
Atmosphere: 5
Food: 5
Service: 5
I came in the other day for the first time and I had the pleasure of working with Octavia Bradley she made my experience at Compass Coffee amazing she was very knowledgeable on all the products. She has great customer services.
Atmosphere: 5
Food: 5
Service: 5
Cashier had a pretty bad attitude. Not horrible. My order was facilitated and made and I got my drinks. but there was absolutely no warmth. Like I was annoying them by giving them my money.
Coffee was okay, nothing to write home about. $7.30 after tax for a small latte.
Atmosphere: 4
Food: 3
Service: 2
I work next door and don't frequent this shop. This is my third visit because I was disappointed with their breakfast sandwich and customer service before. One time they didnt have the tea I wanted. I was out of tea and they are close so I went. This morning I was greated by a friendly store employee who quickly took my tea order. I enjoyed the tea.However, im posting because the small lids for the small hot cups do not fit properly. I took my time to try to make the lid was on securely because the first time I put it on it started to spill on the counter as I picked it up. So I wiped up the spill and then went around the rim of the cup. The piping hot water spilled out and burned my fingers as I walked to my building next door. Once again I stopped and tried to secure it. Thankfully my job has a well equipped first add kit. Im not a fan of these places that have you put on own lids on because i dont want my drink exposed to everyone tslking ove rit waiting. At least my cup was handed to me and not left on a counter, but maybe if employees put the lids on they would see the problem. I dont know if I got a bad lid but I wont be back. Between the customer service pastries in open class containers exposed to the bugs coming through the fron door, subpar breakfastsandwich, its not worth it to me even with today's gracious store rep and good tea. My finger is still burning and Im still applying burn cream. Ps I do know how to put a lid on a cup I do it with the cups we have at work w everyday
Atmosphere: 4
Food: 4
Service: 4
Very good coffee. Excellent atmosphere. Friendly staff.
Restaurantji Recommends
A local favorite for our staff. Great spot for quick coffee break or client meetings.
Never get my order right
Staff are nice, but every time I order decaf, they give me regular.
Service: 5
Good Morning,
I am regretfully writing about a disappointing experience at one of your locations. It was a true example of poor customer focus and cohesion between a corporate vision and staff execution.
My wife suggested that we go to Compass Coffee for breakfast before church. As we entered the location we saw the digital signage up front. The add for the app caught our eye. My wife and I sat down to download the app and look at the menu. This took a little bit of time for my wife to add the app, fill out the information, add payment, and send me the referral code. I slowly had to do the same thing and then, figure out what in the world we wanted to eat/drink. I have only been to a compass coffee twice, so I am not familiar with the menu and was pretty indecisive as to what I wanted , not to mention, your spring drinks do not have any information as to what is in them.
Your “manager” Evonnte instead of asking if she can help us with anything on the menu, she walks over and proceeds to say “Do you plan on order something or you need to leave.” She did it in front of all the other customers who were seated in the shop. My wife showed her the app and said “I’ve been trying to figure out the menu.” She did not take care to look to see that I had already place an order.
In light of previous events regarding “loitering” coffee shop occupants, I was extremely taken aback. She returned back to the service area as my wife and I attempted to reconcile what just happened. I then approached her and lightly suggested that a service based approach may be better. “Hello, how are you? What may I help you with, maybe a suggestion on our coffee or pastries?” She affirmed that she heard me and said that if her manager was there that she would tell her to say,”Do you plan on ordering something or you need to leave.” This let us know that she was not open to our suggestion.
I hope that this email sheds some light on our experience and how things are being executed on a store level. If I decide to return I hope that, “the best cup of coffee is the one that points me in the right direction at the start of my day: just like a Compass”.
In Gratitude,
Aziz
Atmosphere: 1
Food: 2
Service: 1
Visiting DC for a night and had a 20 min virtual interview so chose this coffee shop to have some coffee and work. I arrived right as my interview was starting and logged onto my computer. I was interrupted multiple times by the staff asking me to purchase something. I tried to gesture that I just needed a few moments for the conversation to end. By the end of my interview, 3 DC police officers had showed up to tell me to leave.
This business called the cops on me for sitting down quietly on my computer for 20 mins because I hadn't ordered a $5 coffee yet.
Atmosphere: 1
Service: 1
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