Someone has to check the hygiene level of the store...
Atmosphere: 1
Food: 2
Service: 2
Jerry Paz
The staff is amazing! Friendly and very kind!! One of the best Dominoes I have been to đđ˝ always fresh and clean.
Atmosphere: 5
Food: 5
Service: 5
Nar Don
The food was really great and the workers were wonderful they followed directions for my order down to a tea! Abid and Saddam were fantastic shout out to you guys!
Atmosphere: 5
Food: 5
Service: 5
Derrick Smith
Best pizza spot in northwest, Abid & Saddam provide us best services.
Recommend to everyone
Atmosphere: 5
Food: 5
Service: 5
Valerie Lloyd
We've ordered pizza twice from here. Both times the pizza was good. We got carry out and didn't have any issues.
Atmosphere: 4
Food: 5
Service: 4
Abidul Alam
Absolutely the best service ever! The food quality is outstanding, the delivery is always fast and reliable, and the manager and staff are incredibly friendly. The atmosphere makes the whole experience even better. I genuinely love this place and highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
TST Trucking LLC
Place is terrible. Service terrible. Manager doesnât know how to run the store. Lazy drivers said that they couldnât make the delivery the street was open nothing was blocking the road way. No one told you to work at a pizza shop you upset with your job or life then apply yourself.
Atmosphere: 1
Service: 1
Torrance
Customer service at its absolute worst â with one important exception at a different location.
I placed an online order around 6:45 PM on a Saturday evening for an Extravaganzza pizza (pepperoni, ham, Italian sausage, beef, fresh onions, green peppers, mushrooms, black olives, layered with provolone and mozzarella) along with a garden salad; the total was $27.48.
Less than five minutes later, I realized I had accidentally submitted the order to the L Street NW location instead of the First Street NE store.
Compliments of MOM, my previous order at the L Street NW location was approximately $500 for 50 piazzas (pepperoni, cheese, veggie) for an impromptu pizza party for elementary students at a nearby school to celebrate perfect attendance.
That experience wasnât the best: the crew did not manage to expectations (pizzas were not ready despite advance payment and notice).
Once at the First Street NE location, I immediately called the L Street store to cancel the order and request a credit.
What followed was beyond frustrating.
I waited more than 10 minutes with no real assistance.
Multiple times, someone would pick up the phone and then there was only silence; no greeting, no help, no professionalism or the call would disconnect.
It felt like the store was intentionally avoiding customers.
Mistakes happen, and I took responsibility for placing the order at the wrong location.
But being completely ignored when trying to cancel almost immediately is unacceptable.
Basic customer service should not be this difficult.
Conversely, my experience was the complete opposite at the First Street NE location.
An employee named Ariful listened with empathy, handled the situation professionally, took the same order, and even offered a 20% discount.
That level of customer care made all the difference and deserves recognition.
The contrast between these two locations is shocking.
I will never order from the L Street NW store again.
Whatâs the reason to offer a contact number if the store has no intention of responding professionally to customers?
Service: 1
Kush Malhotra
Horrendous.
UnlishedTen8
Best dominos in the DC area. Stopped by fro my way from school to pick up and they were super friendly
I was so pleased with this particular Domino's Pizza restaurant in an all together. Especially, with the front counter/customer service/food preparer because, she was prompt, professional, and absolutely courteous to my needs and I really enjoyed everything also with the food being fabulous & delicious too...
Atmosphere: 5
Food: 5
Service: 5
Trey
Terrible service they wouldnât take our order on the phone for some reason when we tried to order never calling this one again
Service: 1
Jack Harless
Sometimes it shows up on time. Other times they take over an hour, even if you live nearby. You never know what you're going to get from this place. This thing was so cold it'd pretty much formed one giant piece. There also doesn't appear to be sauce on this. I live 4 blocks away and tipped $10. So know that your tips are irrelevant. You're gonna get what you get.
Food: 3
Service: 2
Tessa Phillips
After waiting between 1 and 17 hours, they deliver whatever random pizza and sides they feel like. Wanted a Hawaiian with a side of Parmesan knots? Too bad. Youâre getting a pepperoni with a side of bbq sauce wings. You do not tell Dominos what you want, Dominos will tell YOU what they are going to deliver if anything at all. Good luck to you. Hope itâs something youâre willing to eat after waiting 3 hours.
Someone has to check the hygiene level of the store...
Atmosphere: 1
Food: 2
Service: 2
The staff is amazing! Friendly and very kind!! One of the best Dominoes I have been to đđ˝ always fresh and clean.
Atmosphere: 5
Food: 5
Service: 5
The food was really great and the workers were wonderful they followed directions for my order down to a tea! Abid and Saddam were fantastic shout out to you guys!
Atmosphere: 5
Food: 5
Service: 5
Best pizza spot in northwest, Abid & Saddam provide us best services.
Recommend to everyone
Atmosphere: 5
Food: 5
Service: 5
We've ordered pizza twice from here. Both times the pizza was good. We got carry out and didn't have any issues.
Atmosphere: 4
Food: 5
Service: 4
Absolutely the best service ever! The food quality is outstanding, the delivery is always fast and reliable, and the manager and staff are incredibly friendly. The atmosphere makes the whole experience even better. I genuinely love this place and highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
Place is terrible. Service terrible. Manager doesnât know how to run the store. Lazy drivers said that they couldnât make the delivery the street was open nothing was blocking the road way. No one told you to work at a pizza shop you upset with your job or life then apply yourself.
Atmosphere: 1
Service: 1
Customer service at its absolute worst â with one important exception at a different location.
I placed an online order around 6:45 PM on a Saturday evening for an Extravaganzza pizza (pepperoni, ham, Italian sausage, beef, fresh onions, green peppers, mushrooms, black olives, layered with provolone and mozzarella) along with a garden salad; the total was $27.48.
Less than five minutes later, I realized I had accidentally submitted the order to the L Street NW location instead of the First Street NE store.
Compliments of MOM, my previous order at the L Street NW location was approximately $500 for 50 piazzas (pepperoni, cheese, veggie) for an impromptu pizza party for elementary students at a nearby school to celebrate perfect attendance.
That experience wasnât the best: the crew did not manage to expectations (pizzas were not ready despite advance payment and notice).
Once at the First Street NE location, I immediately called the L Street store to cancel the order and request a credit.
What followed was beyond frustrating.
I waited more than 10 minutes with no real assistance.
Multiple times, someone would pick up the phone and then there was only silence; no greeting, no help, no professionalism or the call would disconnect.
It felt like the store was intentionally avoiding customers.
Mistakes happen, and I took responsibility for placing the order at the wrong location.
But being completely ignored when trying to cancel almost immediately is unacceptable.
Basic customer service should not be this difficult.
Conversely, my experience was the complete opposite at the First Street NE location.
An employee named Ariful listened with empathy, handled the situation professionally, took the same order, and even offered a 20% discount.
That level of customer care made all the difference and deserves recognition.
The contrast between these two locations is shocking.
I will never order from the L Street NW store again.
Whatâs the reason to offer a contact number if the store has no intention of responding professionally to customers?
Service: 1
Horrendous.
Best dominos in the DC area. Stopped by fro my way from school to pick up and they were super friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was so pleased with this particular Domino's Pizza restaurant in an all together. Especially, with the front counter/customer service/food preparer because, she was prompt, professional, and absolutely courteous to my needs and I really enjoyed everything also with the food being fabulous & delicious too...
Atmosphere: 5
Food: 5
Service: 5
Terrible service they wouldnât take our order on the phone for some reason when we tried to order never calling this one again
Service: 1
Sometimes it shows up on time. Other times they take over an hour, even if you live nearby. You never know what you're going to get from this place. This thing was so cold it'd pretty much formed one giant piece. There also doesn't appear to be sauce on this. I live 4 blocks away and tipped $10. So know that your tips are irrelevant. You're gonna get what you get.
Food: 3
Service: 2
After waiting between 1 and 17 hours, they deliver whatever random pizza and sides they feel like. Wanted a Hawaiian with a side of Parmesan knots? Too bad. Youâre getting a pepperoni with a side of bbq sauce wings. You do not tell Dominos what you want, Dominos will tell YOU what they are going to deliver if anything at all. Good luck to you. Hope itâs something youâre willing to eat after waiting 3 hours.
Atmosphere: 1
Food: 1
Service: 1
Nobody picks up phone. WHY? Long wait
Atmosphere: 2
Food: 3
Service: 2
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