This is the Arsenal bar. Easy to order food and drinks even though it's packed
Ansh Tyagi
I’ve never felt the need to write a bad review until now. This is my first Google review. It was my Birthday and the bartender lady was extremely rude and aggressive and was clearly also under the influence. Over charged me for my order and forced me to tip by literally taking my credit card even though she cussed at me and said terrible things . Worst interaction with a bartender ever! Do not go here or at least do not order from her!!
They’ll probably reply to this post by saying they take customer feedback seriously. But I’ve seen other customers complain about the same thing on Google reviews in the past. This has been a consistent problem with their service for a while clearly. So they won’t take this feedback seriously!! Don’t go here!!
Atmosphere: 1
Food: 1
Service: 1
Ellen Sciales
burger was randomly excellent
Bobbi DeAnda
Live dancing doodles hosted here ever other Sunday night! However, THEY NEED TO SERVE WATER!!!! They make you buy bottled water… really annoying. But, they do let you bring in your own water bottle and the caliber of dancing here is top tier! Such a fun place for salsa and bachata!
Lucy Baker
The service and drinks were good but the weird app I downloaded—Vemospay—to pay my tab charged me 25$ plus my actual tab. Super sketchy!!! I understand you can pay at the bar but I’m disappointed an establishment is recommending this app to people to begin with.
Marty G
Come to Franklin Hall if you want to be cussed out by drunk bartenders. We will not be back as long as Chris is employed at this place. Her behavior is astonishing and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Nathan Johnson
I’ve never experienced such poor customer service at a bar. One of the managers, Chris, was incredibly rude — she wouldn’t make eye contact, ignored me completely, and forced me to communicate through the bartender even though she was standing just a few feet away.
We politely asked to have one TV switched to a different game. The bar was nearly empty and most screens were showing the same uninteresting match. Despite how simple the request was, Chris refused to help or even acknowledge it. Her attitude was dismissive and completely unprofessional.
My group of four was ready to spend money and hang out, but we ended up leaving because of how disrespectful Chris was. Terrible customer service — won’t be coming back. It’s not hard to be nice.
Atmosphere: 1
Food: 1
Service: 1
Michael Noble
Amazing place to watch sports and get a great brew or mixed drink. All the bartenders are great, but Michael is superb!
Atmosphere: 5
Food: 5
Service: 5
William Rodgers
Great, great, great (I can’t say great enough) spot to catch an Arsenal game (or other sports as well). If you’re a DC-based Arsenal fan and you’re looking for the local supporters group, you’ve found your utopia. They even open early for the 7:30 AM kickoff if you fancy getting up that early for a pint and a game. Guinness on tap is a huge plus. My new favorite spot!
Atmosphere: 5
Service: 5
Scott Edwards
Great place to watch Arsenal and bartenders are excellent and bar food is great
Not a bad beer selection. Food ok but not great. Was there for a trivia tournament and my group and I were made to go through very crowded room before being able to sit in tournament area. Also, I think I was overcharged and am looking into it.
Atmosphere: 3
Food: 3
Service: 4
Khoa Nguyen
This has to be the worst interaction I’ve ever had with a bartender. The lady’s name was “Christin B.” She had an attitude with us the whole time. We tipped her 15% and when we asked for a printed receipt, and she rolled her eyes and said “wow that’s shitty” - we ordered a pitcher and 2 beers. She shouldn’t be working here.
Atmosphere: 5
Food: 5
Service: 1
Whitney Davis
Great spot to watch a game. Huge beer hall with a lot of tables, bar seating, and TVs. Respectable bar food and draft beer options. They will open early on Sundays for international football matches.
Atmosphere: 5
Food: 5
Service: 4
John
I don’t write reviews, but what happened today was disgusting.
I’ve made a voice call to this place to confirm that my favourite football club match is on so I can watch it and they confirmed that 👍🏻 so I went there but they apologised to do so, because some customers are watching other live matches and they will be mad if they switched the match channel 🙂. Dishonesty from staff made me decide not to come to this place again, I mean, I even asked the customers if it’s okay to switch the match and they said yes they are not interested in the matches at all actually 🤣
Today I’ve spent my money and my time to reach out to this place but they didn’t provide anything of what they said 🤷🏻♂️
Atmosphere: 1
María Carolina Rodríguez García
The food was good and they have plenty of food options, really good atmosphere
This is the Arsenal bar. Easy to order food and drinks even though it's packed
I’ve never felt the need to write a bad review until now. This is my first Google review. It was my Birthday and the bartender lady was extremely rude and aggressive and was clearly also under the influence. Over charged me for my order and forced me to tip by literally taking my credit card even though she cussed at me and said terrible things . Worst interaction with a bartender ever! Do not go here or at least do not order from her!!
They’ll probably reply to this post by saying they take customer feedback seriously. But I’ve seen other customers complain about the same thing on Google reviews in the past. This has been a consistent problem with their service for a while clearly. So they won’t take this feedback seriously!! Don’t go here!!
Atmosphere: 1
Food: 1
Service: 1
burger was randomly excellent
Live dancing doodles hosted here ever other Sunday night! However, THEY NEED TO SERVE WATER!!!! They make you buy bottled water… really annoying. But, they do let you bring in your own water bottle and the caliber of dancing here is top tier! Such a fun place for salsa and bachata!
The service and drinks were good but the weird app I downloaded—Vemospay—to pay my tab charged me 25$ plus my actual tab. Super sketchy!!! I understand you can pay at the bar but I’m disappointed an establishment is recommending this app to people to begin with.
Come to Franklin Hall if you want to be cussed out by drunk bartenders. We will not be back as long as Chris is employed at this place. Her behavior is astonishing and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I’ve never experienced such poor customer service at a bar. One of the managers, Chris, was incredibly rude — she wouldn’t make eye contact, ignored me completely, and forced me to communicate through the bartender even though she was standing just a few feet away.
We politely asked to have one TV switched to a different game. The bar was nearly empty and most screens were showing the same uninteresting match. Despite how simple the request was, Chris refused to help or even acknowledge it. Her attitude was dismissive and completely unprofessional.
My group of four was ready to spend money and hang out, but we ended up leaving because of how disrespectful Chris was. Terrible customer service — won’t be coming back. It’s not hard to be nice.
Atmosphere: 1
Food: 1
Service: 1
Amazing place to watch sports and get a great brew or mixed drink. All the bartenders are great, but Michael is superb!
Atmosphere: 5
Food: 5
Service: 5
Great, great, great (I can’t say great enough) spot to catch an Arsenal game (or other sports as well). If you’re a DC-based Arsenal fan and you’re looking for the local supporters group, you’ve found your utopia. They even open early for the 7:30 AM kickoff if you fancy getting up that early for a pint and a game. Guinness on tap is a huge plus. My new favorite spot!
Atmosphere: 5
Service: 5
Great place to watch Arsenal and bartenders are excellent and bar food is great
Restaurantji Recommends
Not a bad beer selection. Food ok but not great. Was there for a trivia tournament and my group and I were made to go through very crowded room before being able to sit in tournament area. Also, I think I was overcharged and am looking into it.
Atmosphere: 3
Food: 3
Service: 4
This has to be the worst interaction I’ve ever had with a bartender. The lady’s name was “Christin B.” She had an attitude with us the whole time. We tipped her 15% and when we asked for a printed receipt, and she rolled her eyes and said “wow that’s shitty” - we ordered a pitcher and 2 beers. She shouldn’t be working here.
Atmosphere: 5
Food: 5
Service: 1
Great spot to watch a game. Huge beer hall with a lot of tables, bar seating, and TVs. Respectable bar food and draft beer options. They will open early on Sundays for international football matches.
Atmosphere: 5
Food: 5
Service: 4
I don’t write reviews, but what happened today was disgusting.
I’ve made a voice call to this place to confirm that my favourite football club match is on so I can watch it and they confirmed that 👍🏻 so I went there but they apologised to do so, because some customers are watching other live matches and they will be mad if they switched the match channel 🙂. Dishonesty from staff made me decide not to come to this place again, I mean, I even asked the customers if it’s okay to switch the match and they said yes they are not interested in the matches at all actually 🤣
Today I’ve spent my money and my time to reach out to this place but they didn’t provide anything of what they said 🤷🏻♂️
Atmosphere: 1
The food was good and they have plenty of food options, really good atmosphere
Atmosphere: 5
Food: 4
Service: 3
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