McDonald's
1235 New York Ave NW, Washington
(202) 506-3905
Recent Reviews
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Insane worst experience I had wen I went to restroom it was as ugly as possible and not even any paper towels or tissue papers
TRASHY MANAGERS AND CUSTOMER SERVICE. NEVER AGAIN!
What I ordered: A Double Cheeseburger Meal Large with a Coke and a McDouble via Uber Eats.
What I received: A bag full of ketchup packets and a McDouble
Messing with a pregnant woman who works the graveyard shift is a no-no!
Atmosphere: 1
Food: 1
Service: 1
Every thing was trash it tasted usually
Atmosphere: 1
Food: 1
Service: 1
No napkins outside, and bad attitude(cannot refill for iced tea, they said only can refill soda,but I ordered iced tea)
Atmosphere: 3
Food: 5
Service: 1
Very sketchy. Also didn't even bring table service order to your table.
Atmosphere: 1
Food: 3
Service: 1
Dirty, slow, and extremely inefficient
Atmosphere: 2
Food: 3
Service: 1
Don’t go if you are with little ones. You will not find a clean bathroom and dining area. Homeless people will greet you with their eyes straight at you.
Atmosphere: 1
Service: 1
Just went for the rest room and it was filthy
Atmosphere: 1
Food: 5
Service: 5
Extremely slow when busy (30 minute wait time). The bathroom in a dirty and the changing table is broken and hanging. Also one single bathroom to share for this large establishment.
Clean, nice place and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The restroom was very dirty. And the services was not good. I hope next time they make it clean.
Atmosphere: 1
Food: 3
Service: 3
Last night was one of the worst nights of my life, and it shattered my entire perception of McDonald’s.
I am a journalist, and after finishing my night shift, I usually stop to order something before heading home. But last night, after visiting this location, I experienced extremely poor, unprofessional, and offensive treatment from the staff.
When I left the store, McDonald’s had taken my money, but I received no food, was disrespected, and no one contacted me afterward to apologize. Shockingly, my order is still not marked as canceled.
I arrived at the branch at 2:00 a.m. and waited for 25 minutes. One of the workers, wearing a black apron with his name tag deliberately hidden underneath, eventually told me that my order hadn’t been processed.
I immediately showed him my online banking payment confirmation and the order confirmation email. He shrugged, turned his back on me, and walked away.
I then politely asked his coworker—a younger male employee—for the man's name. Neither of them responded. Instead, they both turned away and began whispering to each other, completely ignoring me.
The atmosphere was heavily male-dominated. I was the only woman present, surrounded by several homeless individuals who kept asking me to buy them food. I felt deeply unsafe and uncomfortable.
Despite waiting there for over 30 minutes, no one delivered my order, and the staff continued to walk past me with total indifference. I was finally forced to leave—hungry, humiliated, and still charged for a meal I never received.
McDonald’s has failed to honor its responsibility, and my money was essentially stolen. Imagine if this happened to 100 people at different locations each night—what a fortune that would be, built on dishonesty and lack of accountability.
I have all the supporting evidence for my claims, including bank statements and confirmation emails.
Atmosphere: 1
Service: 1
The McStrips are pretty good
Food: 4
Lots of kiosks. All of them work. Tight space
Atmosphere: 2
Food: 5
Service: 4
Yulay is truly a dedicated and hardworking employee. Despite today’s high customer volume at the McDonald’s outlet, she remained polite, enthusiastic, and attentive throughout. Her ability to multitask efficiently while maintaining a positive attitude is commendable. She genuinely deserves recognition and a well-earned raise for her outstanding performance.
Atmosphere: 5
Food: 5
Service: 5
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