This place is trash. You take too damn long for some hot oven pizza. When there is a surge in traffic this location cannot handle. I'm willing and able to pay three times the cost for expediency before I give my money to you.
Alyssa Huff
Dirty. Rude staff. Pizza gave me the shits and made my friend sick.
Atmosphere: 1
Food: 1
Service: 1
Nick
One of the not so great &Pizza spots. Definitely add time before showing up if you order online.
Atmosphere: 3
Food: 4
Service: 3
Young Gung
Be careful over here with online orders as these fools will get you. Submitted order with pickup time around 1:10pm today. Pulled up and store is closed with no notifications or nothing. Another unfortunate customer was also duped (he was waiting when I pulled up).
Good luck getting a refund, forget about talking to a human to resolve your issues. Contact info is sparse, gotta go through their janky app to try to resolve your problem.
I love the concept of &pizza, and at their best it’s great, but their customer service and execution is way too inconsistent. I know more bad locations than good ones. I see why some locations have closed. I can’t imagine this business will last long Ìf significant changes aren’t made. They got me tight right now ! 😅
Edit: after a few days of radio silence, &pizza customer service reached out to me and gave me a refund, as well as a free order of knots. On the basis of this I'm upping my review from 1 star to 3 stars. I'm willing to give this location another try IN-PERSON, and FWIW, the one time I've ordered from this location, my pizza was GOOD. That said, I don't think I'll be trying online orders from them ANY TIME SOON. It wouldn't have been as big a deal for me if the refund was much more timely. But to wait days without any contact from the company about my order, not knowing if I would even be addressed or not, yeah, I'd rather not deal with these type of situations again if I can avoid them.
Atmosphere: 3
Food: 3
Service: 3
Mike Kehoe
Ordered food and was told it would be ready at 2:30 I get there and the restaurant isn’t even open but it says it opened at 11 am. There were several other people there waiting to get their orders
Joe B
This is the worst &pizza in the entire city they never have any of the toppings you want and for some time they weren't even letting people in the store and when they finally decided to let people in again you almos die from heat exhaustion because its hot as hell in the place 😩 the whole experience was jus off they didnt even have goat cheese. Im never going there again it was literally a terrible experience.
Elle Lauter
Food is decent when they actually have the items you order in stock, but they also have been systematically getting rid of basically all of the good toppings they have/add for years while simultaneously raising prices. I’ve had good experiences in the store, but the past few have been not great.
Today I went to pick up an order from their own app. When I got there, I waited at the front for at least 5 minutes to even be acknowledged, even though the store was almost empty. There were at least 3 staff working at a mostly glacial pace. When I was finally helped, they informed me that they were actually out of the garlic sauce, 1 of the 2 toppings I got on the pizza. I also paid extra for a side of garlic sauce. I asked to be refunded. They made me wait several minutes to tell me they couldn’t refund app orders, and then put my pizza behind the counter. I had to ask for them to give me my pizza since I had already paid for it, and they said they couldn’t refund me. They offered no other alternatives, like maybe adding a different topping. They just acted like I was crazy for asking for a refund for something I paid extra for and didn’t get. Not to mention the pizza was dry and kind of gross without the garlic drizzle.
Tom Davy
The driver came early. He took a picture of the door and left. The pizza never arrived. &pizza wouldn't answer the phone.
jacen C.
Probably the worst &Pizza based on location. They purposely open late or close earlier depending on nationals games.
The hours are terrible. All other &Pizza are open late night and this places hours is awful.
Michelle
charged $16 for a margherita when it's listed as $13 on the website. also about 3/4s the size of the box.
Ryan Ritchey
Very slow service, large group of people waiting and only 1 pizza came out
Service: 1
Donovan Cousan
When I walked in, the staff greeted me warmly, making me feel instantly welcomed. Their friendly attitudes and efficiency made the entire experience smooth and enjoyable. It was clear they cared about creating a positive environment, and it really stood out.
This place is trash. You take too damn long for some hot oven pizza. When there is a surge in traffic this location cannot handle. I'm willing and able to pay three times the cost for expediency before I give my money to you.
Dirty. Rude staff. Pizza gave me the shits and made my friend sick.
Atmosphere: 1
Food: 1
Service: 1
One of the not so great &Pizza spots. Definitely add time before showing up if you order online.
Atmosphere: 3
Food: 4
Service: 3
Be careful over here with online orders as these fools will get you. Submitted order with pickup time around 1:10pm today. Pulled up and store is closed with no notifications or nothing. Another unfortunate customer was also duped (he was waiting when I pulled up).
Good luck getting a refund, forget about talking to a human to resolve your issues. Contact info is sparse, gotta go through their janky app to try to resolve your problem.
I love the concept of &pizza, and at their best it’s great, but their customer service and execution is way too inconsistent. I know more bad locations than good ones. I see why some locations have closed. I can’t imagine this business will last long Ìf significant changes aren’t made. They got me tight right now ! 😅
Edit: after a few days of radio silence, &pizza customer service reached out to me and gave me a refund, as well as a free order of knots. On the basis of this I'm upping my review from 1 star to 3 stars. I'm willing to give this location another try IN-PERSON, and FWIW, the one time I've ordered from this location, my pizza was GOOD. That said, I don't think I'll be trying online orders from them ANY TIME SOON. It wouldn't have been as big a deal for me if the refund was much more timely. But to wait days without any contact from the company about my order, not knowing if I would even be addressed or not, yeah, I'd rather not deal with these type of situations again if I can avoid them.
Atmosphere: 3
Food: 3
Service: 3
Ordered food and was told it would be ready at 2:30 I get there and the restaurant isn’t even open but it says it opened at 11 am. There were several other people there waiting to get their orders
This is the worst &pizza in the entire city they never have any of the toppings you want and for some time they weren't even letting people in the store and when they finally decided to let people in again you almos die from heat exhaustion because its hot as hell in the place 😩 the whole experience was jus off they didnt even have goat cheese. Im never going there again it was literally a terrible experience.
Food is decent when they actually have the items you order in stock, but they also have been systematically getting rid of basically all of the good toppings they have/add for years while simultaneously raising prices. I’ve had good experiences in the store, but the past few have been not great.
Today I went to pick up an order from their own app. When I got there, I waited at the front for at least 5 minutes to even be acknowledged, even though the store was almost empty. There were at least 3 staff working at a mostly glacial pace. When I was finally helped, they informed me that they were actually out of the garlic sauce, 1 of the 2 toppings I got on the pizza. I also paid extra for a side of garlic sauce. I asked to be refunded. They made me wait several minutes to tell me they couldn’t refund app orders, and then put my pizza behind the counter. I had to ask for them to give me my pizza since I had already paid for it, and they said they couldn’t refund me. They offered no other alternatives, like maybe adding a different topping. They just acted like I was crazy for asking for a refund for something I paid extra for and didn’t get. Not to mention the pizza was dry and kind of gross without the garlic drizzle.
The driver came early. He took a picture of the door and left. The pizza never arrived. &pizza wouldn't answer the phone.
Probably the worst &Pizza based on location. They purposely open late or close earlier depending on nationals games.
Great pizza
Restaurantji Recommends
Amazing food and even better staff
The hours are terrible. All other &Pizza are open late night and this places hours is awful.
charged $16 for a margherita when it's listed as $13 on the website. also about 3/4s the size of the box.
Very slow service, large group of people waiting and only 1 pizza came out
Service: 1
When I walked in, the staff greeted me warmly, making me feel instantly welcomed. Their friendly attitudes and efficiency made the entire experience smooth and enjoyable. It was clear they cared about creating a positive environment, and it really stood out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Craft Your Own, Hot Knots
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