I would like to have rated to food however after ordering online and waiting over an hour I cancelled my order. This place is a disaster!!! Do Not Eat Here.The staff is running around and don't even know where to begin with fulfilling a large order. I watched the member trying to fill a box lunch drop a sandwich on the floor, pick it up, throw it away, throw over hands in the air and disappear.Completely awful!
Service: 1
Waldo A. Montoya
Staff is not very friendly, they ask for your order and they will ask you 10 times cause they don’t write it down. Not recommended we will not coming back again.
Atmosphere: 3
Food: 5
Service: 1
Alex Tapia
A fast food place, ideal for visiting the Capital, the sandwiches are very good.
Atmosphere: 5
Food: 5
Service: 4
John Smith III
I love Potbelly’s, but the experience today was not the usual visit. There same to be a weird dynamics at this particular location. There were a ton of employees at the store, except when it was time to make the sandwiches, ring up the customers or be at all helpful to anyone. Since today was Valentine’s Day, the free offer was a free cookie with any sandwich purchase, I was like cool. I place my order with a very pleasant, professional young man, who seems to be the only one working. There was three other customers behind me, and this same employee was doing it ALL! Making sandwiches, taking overs and ringing up the customers. After about three or four sandwiches came out of the little conveyer belt there was a very rude employee working (finally) to put toppings on my sandwich. This store has the best location, one block from The White House, and on Pennsylvania Avenue. If you happen to go to this restaurant, pack your patience. Enjoy!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich
daniel holtzinger
Very nice sandwich shop, had a BLT Skinny with a cup of broccoli cheese soup. Soup was fantastic and not runny. Sandwich was quite good and bacon was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Mr CEO
Yes, it was great! The service and food was great. The service, was even better, thanks to Tee! She is amazing and awesome. Her personality is kind and sweet. She has a genuine and pretty smile. Hopefully, she gets recognized and get a decent bonus. The turkey and swiss was great. It was fresh. Tee, wiped down our table and all. It is refreshening to see someone working who wants to work. Thank you ma'am. Hopefully management will let her know. Blessings always!
Atmosphere: 5
Food: 5
Service: 5
Sir David Williams
Professional
Atmosphere: 5
Food: 4
Service: 5
Sofia Lopez Bird
I can to downtown for a protest and there were so many people in line for food and the bathroom, I believe there were only three people working and they did fantastic ?Wheelchair accessibility: Clear access to the door, no accessibility button for door, no stairs in establishment
Atmosphere: 5
Service: 5
Recommended dishes: Sandwich, Blta
Caroline Fowler
Merry Christmas to the ladies working the lunch shift today, you're amazing and I appreciate your kindness!
Atmosphere: 5
Food: 5
Service: 5
Chris
Great sandwiches, the spicy hummus is a must to get. I'll be back next trip.
Very nice! We stumbled upon Potbellys while walking to another restaurant. Decided to stop in. I'm glad we did. Only 2 employees at the time, but they were very nice and hardworking. Food was great. Wish they franchised in Pa!
Atmosphere: 5
Food: 5
Service: 5
H G.
First time visit while in time on business. Definitely worth a repeat. The quality of sandwich was top notch. The chicken pot pie soup dish was also excellent. Food was served promptly. and the place is nice inside.
Stephen A
I always love going to potbelly when I travel up to DC/
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Max A.
Getting the right order was a challenge even though the staff is friendly.
Atmosphere: 3
Food: 4
Service: 3
Mikayla M.
I work nearby so I wanted to like this place but both times the workers were unnecessarily rude so I will not be back. The first time was my first ever time going to potbelly so the worker was rude when I didn't understand how ordering worked but I decided to give it a second chance and placed the order online to avoid that. I got there at the time it said it would be ready and it wasn't ready yet so I waited a few minutes and then asked about it. The worker went and checked and said it just came through and I needed to wait seemingly annoyed which wasn't true because by this time I could see another worker packing my bag up with the sandwich ready but that's not that big of a deal. But then they hand me my to go bag and I said I got a drink and they said we know it's in the bag and I was confused because I got a fountain drink not a bottled drink and I said oh I thought I got a fountain drink and they got annoyed by this and said yeah it's in the bag, we didn't make it for you, you have to get it out. The bag was all taped up so I don't understand why they would put the cup in there. I had to rip open the bag in the store to get it out which once again wouldn't have been a big deal except they were rude to me and acted like how dare I not know the cup was in the taped up to go bag which makes no sense in the first place. I also chose the light option for the Italian seasoning and it's so overpowering I can't taste anything else.
I would like to have rated to food however after ordering online and waiting over an hour I cancelled my order. This place is a disaster!!! Do Not Eat Here.The staff is running around and don't even know where to begin with fulfilling a large order. I watched the member trying to fill a box lunch drop a sandwich on the floor, pick it up, throw it away, throw over hands in the air and disappear.Completely awful!
Service: 1
Staff is not very friendly, they ask for your order and they will ask you 10 times cause they don’t write it down. Not recommended we will not coming back again.
Atmosphere: 3
Food: 5
Service: 1
A fast food place, ideal for visiting the Capital, the sandwiches are very good.
Atmosphere: 5
Food: 5
Service: 4
I love Potbelly’s, but the experience today was not the usual visit. There same to be a weird dynamics at this particular location. There were a ton of employees at the store, except when it was time to make the sandwiches, ring up the customers or be at all helpful to anyone. Since today was Valentine’s Day, the free offer was a free cookie with any sandwich purchase, I was like cool. I place my order with a very pleasant, professional young man, who seems to be the only one working. There was three other customers behind me, and this same employee was doing it ALL! Making sandwiches, taking overs and ringing up the customers. After about three or four sandwiches came out of the little conveyer belt there was a very rude employee working (finally) to put toppings on my sandwich. This store has the best location, one block from The White House, and on Pennsylvania Avenue. If you happen to go to this restaurant, pack your patience. Enjoy!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sandwich
Very nice sandwich shop, had a BLT Skinny with a cup of broccoli cheese soup. Soup was fantastic and not runny. Sandwich was quite good and bacon was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Yes, it was great! The service and food was great. The service, was even better, thanks to Tee! She is amazing and awesome. Her personality is kind and sweet. She has a genuine and pretty smile. Hopefully, she gets recognized and get a decent bonus. The turkey and swiss was great. It was fresh. Tee, wiped down our table and all. It is refreshening to see someone working who wants to work. Thank you ma'am. Hopefully management will let her know. Blessings always!
Atmosphere: 5
Food: 5
Service: 5
Professional
Atmosphere: 5
Food: 4
Service: 5
I can to downtown for a protest and there were so many people in line for food and the bathroom, I believe there were only three people working and they did fantastic ?Wheelchair accessibility: Clear access to the door, no accessibility button for door, no stairs in establishment
Atmosphere: 5
Service: 5
Recommended dishes: Sandwich, Blta
Merry Christmas to the ladies working the lunch shift today, you're amazing and I appreciate your kindness!
Atmosphere: 5
Food: 5
Service: 5
Great sandwiches, the spicy hummus is a must to get. I'll be back next trip.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice! We stumbled upon Potbellys while walking to another restaurant. Decided to stop in. I'm glad we did. Only 2 employees at the time, but they were very nice and hardworking. Food was great. Wish they franchised in Pa!
Atmosphere: 5
Food: 5
Service: 5
First time visit while in time on business. Definitely worth a repeat. The quality of sandwich was top notch. The chicken pot pie soup dish was also excellent. Food was served promptly. and the place is nice inside.
I always love going to potbelly when I travel up to DC/
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Getting the right order was a challenge even though the staff is friendly.
Atmosphere: 3
Food: 4
Service: 3
I work nearby so I wanted to like this place but both times the workers were unnecessarily rude so I will not be back. The first time was my first ever time going to potbelly so the worker was rude when I didn't understand how ordering worked but I decided to give it a second chance and placed the order online to avoid that. I got there at the time it said it would be ready and it wasn't ready yet so I waited a few minutes and then asked about it. The worker went and checked and said it just came through and I needed to wait seemingly annoyed which wasn't true because by this time I could see another worker packing my bag up with the sandwich ready but that's not that big of a deal. But then they hand me my to go bag and I said I got a drink and they said we know it's in the bag and I was confused because I got a fountain drink not a bottled drink and I said oh I thought I got a fountain drink and they got annoyed by this and said yeah it's in the bag, we didn't make it for you, you have to get it out. The bag was all taped up so I don't understand why they would put the cup in there. I had to rip open the bag in the store to get it out which once again wouldn't have been a big deal except they were rude to me and acted like how dare I not know the cup was in the taped up to go bag which makes no sense in the first place. I also chose the light option for the Italian seasoning and it's so overpowering I can't taste anything else.