Great place to go, as long as you're already friends with everyone else in there, they'll serve you.
Rascal Oakwood
Terrible! It took 25 mins to get a drink, an additional 10 after we asked where they were. Worst service ever for $90 of overpriced drinks. One and done!
Eric Sonnenschein
I am flabbergasted at how rude the staff was, and how poor the service was. The bartender did not take my order and told me to go order at a portion of the bar that had an order here sign, and a place to make your order. After I did that and paid for the drink, the bartender told me that I shouldn’t have done that, and that I was supposed to go through her. There was absolutely no way for me to know that. The bartender would not make the drink I ordered and would not show me that I would get a refund. I will never go there again, which is fine since the drinks were overpriced and there are plenty of other options.
Atmosphere: 2
Food: 1
Service: 1
Mel C
We were looking for a 'night out' but didn't actually want to get dressed up for a club or ya know, go out... this was the PERFECT compromise.
it was a super fun location even if it's not as bustling. Visited on a wet Friday night and it wasn't very packed. Still a very social and fun crowd of people inside at serenata... maybe about 50 people?
they have a few different spaces within the complex - like a mezcal bar - that are open at the same time.
For any hyper sensitive people, it may not be for you, as the music is LOUD and you have to speak loudly over it, but we loved it! it fit our 'club vibe, not at a club' mood that we were in.
Really diverse crowd, people dancing and singing along. cocktails were yum and croquettas were good, but sauce made it better.
definitely recommend serenata and the surrounding market for day trips too.
Atmosphere: 5
Food: 4
Service: 5
Corina Silva
We ordered some margaritas and they were spicy and unpalatable! We asked them to add some juice to soften them and they said no! In short, 51 dollars wasted…
Don Napoleon
I stood at the bar for 5-10 minutes the bartender looked right me never acknowledged me worst customer service don’t go there and think you will be served he kept serving a section never said I will be right with you or hold on then I noticed the host walked from around the corner from her date talk saw me standing there never came to say anything night of 8/30/24 staff on dc they need to be trained on customer service
Service: 1
Alexandra Orellana
I attended a dance event and had one drink and a bottle of water. The drink was decent and the service was good. However, they charge $5.50 for a small (maybe 12 oz) water bottle. That seems outrageous to me.
Atmosphere: 4
Food: 2
Service: 4
A. O.
I attended a dance event and had one drink and a bottle of water. The drink was decent and the service was good. However, they charge $5.50 for a small (maybe 12 oz) water bottle. That seems outrageous to me.
Atmosphere: 4
Food: 2
Service: 4
Tyler Brown
Ordered three cocktails. Two were ready within 15 minutes, the last one...I asked the person behind the bar numerous times if it was coming out, and confusingly, they never made it - maybe a miscommunication between the woman behind the register and the bartender making the drinks? She finally refunded me, and I got the third person in our party a beer from a different bar in the food hall.
What we got was fine, though.
Atmosphere: 4
Food: 2
Service: 1
Victoria Smith
Took me a whole hour to get a drink, drink was decent.
Bonus points for having serenata written in the middle of the ice cube though that was cool.
Can't order a custom cocktail unless you sit at the bar.
Atmosphere: 4
Service: 3
Daniella Senior
always my favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita 2 0
CAMERON SAUNDERS
Bad service
Atmosphere: 4
Service: 1
Meilene Fung
Am visiting for a business trip and decided to check it out after a good review from a colleague. However when I went I asked if they had any chips and guacamole so I could enjoy and sit down. She said no which is ok because I can’t dock you if you don’t have food. I gave it 5 stars because I didn’t get their food. However the women working there has a terrible attitude and when I asked if I could have the NON ALCOHOLIC agua fresca with water instead of club soda. She said she can’t change the recipe of the drink and would only make it that way (I’m a bartender and a good bartender would be able to change a drink to a person’s preference. Which is very easy. Switching carbonated water with still water). The bartender, a girl with brown and green hair was literally on her phone in the middle of business - showing them as a company cares too little about their self image. She then made me pay before even making my drink - first red flag. After my drink was done. I tasted it and it tasted like straight alcoholic wine. I couldn’t drink it at all - second red flag. I then went to the bartender and asked if I could have it to go. But she then said in a rude tone that they don’t give out plastic cups. I then said it was non alcoholic but she didn’t care. I said you could take it back because I am not going to drink a drink that is supposed to be refreshing. Not taste like straight alcohol. This place didn’t do anything after I took one sip. This place has bad customer service and if you want a great atmosphere, drinks and food. Stay away and go somewhere else! You won’t regret it.UPDATE: I went back to the bartender and I asked her what she put in the drink. She said that it was strawberry syrup, lime juice and club soda. But as a bartender myself I, the drink should taste light but refreshing with the syrup being sweet and the lime juice bringing bitterness - almost like a light and fizzy strawberry limeade. Not alcoholic tasting. I also told her again I didn’t like it but she basically looked at me like you should have liked the drink because I’m not giving you a refund. Bad customer service and if the owner wants customers to come in, hire a personable and pleasant person who strives for good customer service.
Great place to go, as long as you're already friends with everyone else in there, they'll serve you.
Terrible! It took 25 mins to get a drink, an additional 10 after we asked where they were. Worst service ever for $90 of overpriced drinks. One and done!
I am flabbergasted at how rude the staff was, and how poor the service was. The bartender did not take my order and told me to go order at a portion of the bar that had an order here sign, and a place to make your order. After I did that and paid for the drink, the bartender told me that I shouldn’t have done that, and that I was supposed to go through her. There was absolutely no way for me to know that. The bartender would not make the drink I ordered and would not show me that I would get a refund. I will never go there again, which is fine since the drinks were overpriced and there are plenty of other options.
Atmosphere: 2
Food: 1
Service: 1
We were looking for a 'night out' but didn't actually want to get dressed up for a club or ya know, go out... this was the PERFECT compromise.
it was a super fun location even if it's not as bustling. Visited on a wet Friday night and it wasn't very packed. Still a very social and fun crowd of people inside at serenata... maybe about 50 people?
they have a few different spaces within the complex - like a mezcal bar - that are open at the same time.
For any hyper sensitive people, it may not be for you, as the music is LOUD and you have to speak loudly over it, but we loved it! it fit our 'club vibe, not at a club' mood that we were in.
Really diverse crowd, people dancing and singing along. cocktails were yum and croquettas were good, but sauce made it better.
definitely recommend serenata and the surrounding market for day trips too.
Atmosphere: 5
Food: 4
Service: 5
We ordered some margaritas and they were spicy and unpalatable! We asked them to add some juice to soften them and they said no! In short, 51 dollars wasted…
I stood at the bar for 5-10 minutes the bartender looked right me never acknowledged me worst customer service don’t go there and think you will be served he kept serving a section never said I will be right with you or hold on then I noticed the host walked from around the corner from her date talk saw me standing there never came to say anything night of 8/30/24 staff on dc they need to be trained on customer service
Service: 1
I attended a dance event and had one drink and a bottle of water. The drink was decent and the service was good. However, they charge $5.50 for a small (maybe 12 oz) water bottle. That seems outrageous to me.
Atmosphere: 4
Food: 2
Service: 4
I attended a dance event and had one drink and a bottle of water. The drink was decent and the service was good. However, they charge $5.50 for a small (maybe 12 oz) water bottle. That seems outrageous to me.
Atmosphere: 4
Food: 2
Service: 4
Ordered three cocktails. Two were ready within 15 minutes, the last one...I asked the person behind the bar numerous times if it was coming out, and confusingly, they never made it - maybe a miscommunication between the woman behind the register and the bartender making the drinks? She finally refunded me, and I got the third person in our party a beer from a different bar in the food hall.
What we got was fine, though.
Atmosphere: 4
Food: 2
Service: 1
Took me a whole hour to get a drink, drink was decent.
Bonus points for having serenata written in the middle of the ice cube though that was cool.
Food: 4
Service: 3
Restaurantji Recommends
Drinks were not good at all.
Atmosphere: 5
Service: 5
Can't order a custom cocktail unless you sit at the bar.
Atmosphere: 4
Service: 3
always my favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita 2 0
Bad service
Atmosphere: 4
Service: 1
Am visiting for a business trip and decided to check it out after a good review from a colleague. However when I went I asked if they had any chips and guacamole so I could enjoy and sit down. She said no which is ok because I can’t dock you if you don’t have food. I gave it 5 stars because I didn’t get their food. However the women working there has a terrible attitude and when I asked if I could have the NON ALCOHOLIC agua fresca with water instead of club soda. She said she can’t change the recipe of the drink and would only make it that way (I’m a bartender and a good bartender would be able to change a drink to a person’s preference. Which is very easy. Switching carbonated water with still water). The bartender, a girl with brown and green hair was literally on her phone in the middle of business - showing them as a company cares too little about their self image. She then made me pay before even making my drink - first red flag. After my drink was done. I tasted it and it tasted like straight alcoholic wine. I couldn’t drink it at all - second red flag. I then went to the bartender and asked if I could have it to go. But she then said in a rude tone that they don’t give out plastic cups. I then said it was non alcoholic but she didn’t care. I said you could take it back because I am not going to drink a drink that is supposed to be refreshing. Not taste like straight alcohol. This place didn’t do anything after I took one sip. This place has bad customer service and if you want a great atmosphere, drinks and food. Stay away and go somewhere else! You won’t regret it.UPDATE: I went back to the bartender and I asked her what she put in the drink. She said that it was strawberry syrup, lime juice and club soda. But as a bartender myself I, the drink should taste light but refreshing with the syrup being sweet and the lime juice bringing bitterness - almost like a light and fizzy strawberry limeade. Not alcoholic tasting. I also told her again I didn’t like it but she basically looked at me like you should have liked the drink because I’m not giving you a refund. Bad customer service and if the owner wants customers to come in, hire a personable and pleasant person who strives for good customer service.
Atmosphere: 1
Food: 4
Service: 1
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