“I usually have a great experience here. Go several times a week. Whomever the young lady is working the window at 720am on 11/15/24 needs to learn better ways to speak to customers. Very rude. I didn't know a drink came black if I didn't ask for cream or sugar. The way she informed me was rude af. Like I was wasting her time asking for cream and sugar at the window. Wouldn't hurt to clarify at the order screen with the customer black or cream and sugar? Takes 2 seconds. You still put the cream and sugar in at the window. But with an attitude and rudeness. I know now to ask, slipped my mind honestly this morning. Her attitude was ratchet. Enough to make me complain.“
“They are great love the coffee. Have difficulty with the app.rarely can I get my points, sat in their lobby for aver 45 minutes trying to order, so I could get my points and use one of their specials. I was connected to Doukin’s Wi-Fi. This has been a problem for a long time.“