Umami Express LLC Sushi to Go

TOO SLOW !!!

Atmosphere: 1

Service: 1

How does this place even have stars, if I could give 0 instead of 1 I would. This place is disgusting, the calamari is terrible and so is the sushi. Ended up with food poisoning and they harassed me for a doctors note and they asked for me to come in person to the store to show them I have food poisoning just so I can have my money back when they could’ve just refunded it back on my card. They lied about me coming to the store for a refund so they can talk me out of leaving a bad review and they still haven’t given my money back after 2 months.

Atmosphere: 1

Food: 1

Service: 1

The food soo gas i always get the hairy mexican roll i 100% recommended

Very nice place to eat at

Atmosphere: 5

Food: 5

Service: 5

3 Strikes your out......This is the 3rd time Ive had an issue her and I havent been in over 6 months. I looked online they had sushi buy one get one half price. I called, first i was told let her check then she stated they didnt have it anymore. I told her its on the website then she puts me on hold comes back and says it's 50% of with a purchase. I said yes that is what i asked for so i proceed to give my order i order 1 item and the 50% off item and an additional item. I ask how much was told the price ( i didnt even think to look) I was told 10 min ( mind you i'm on my lunch break). I get there tell the guy i was picking up a called in order. I notice a weird # on my phone i dont answer then he puts the phone on speaker a lady ask my order ( surprised) I repeat my order she says the same as on the phone the 50% off i said yes she says okay. He proceeds to charge me the amount is higher so I'm like I was told $$$$ so then i look at the menu and do the math I was given the wrong price ( no biggie but I should have been told that when she just asked the order) Ok no problem I pay and then I have to wait for my food. WHY even if the price was an issue my order should have been made I told you on the phone what I wanted after you confirmed the buy one get one 50%. So not only did i call and waste my time to even order the food to be ready for pickup. I get there nobody knows what i want, the quoted price is incorrect and I had to wait for my order to be made ( again I'm on lunch break). Then I get back to work and we had 2 of the same items and 1 different. One of the same items and the different was packaged together, not for the same person. It would have at least made since to package the same item together. Heck I was standing right there, to even ask would have been the correct thing if you were trying to save on containers. The order was for 3 different ppl! Glad she had no food allergies. This is the 3rd time I have patronized and there was an issue. I tried, but I won't be coming back even though its convenient as its closer then Tokoyo Xpress. Convenience over customer service, I'd pick customer service!!!

Ordering process is quick and easy with their ordering kiosk, great prices for quality of their food.

Atmosphere: 4

Food: 5

Service: 5

Super friendly staff who set a welcoming atmosphere while still providing the (amazing) food in a timely manor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spider Roll, Egg Roll

Extremely slow service. Was told 5-10 minutes. Arrived after 15 minutes. Told 2 more minutes. 15 minutes later the food is finally ready.

Atmosphere: 2

Food: 2

Service: 1

I ate California rolls from here and fell in love with their food. You can watch them making it right before your eyes and see that it’s fresh and made especially for you. I tell people their sushi rolls are out of this world! I highly recommend to eat here!

Atmosphere: 5

Food: 5

Service: 5

This is truly the best sushi I have ever had.

Atmosphere: 5

Food: 5

Service: 5

Very clean and nice

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spider Roll, Singapore-Style Noodles, Fried Chicken Wings 4 pcs 炸鸡翅 with Sweet Chili Sauce

I have no idea how they have good reviews. No one speaks English in there. Menus are so confusing. Their sushi is inauthentic and they’re using cheap ingredients. Fried rice was the blandest thing I’ve ever tasted. Rice was cold. Even our drinks were warm. Save ur money, not worth it.

Atmosphere: 1

Food: 1

Service: 1

There's no arguing that the sushi here is 5 stars. Also, the crab Rangoon is to die for. Honestly this might be some of the better sushi in the area.

Love the food, would recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spider Roll

Absolutely delicious 😋

Atmosphere: 5

Food: 5

Service: 5