Papa Johns Pizza

Had a issue but the manager was very helpful

Atmosphere: 5

Food: 4

Service: 5

We always order here and ALWAYS the young woman (she wears lenses most of the time) acts very respectful and has a great customer service! Thank you❣️ We appreciate you!

Recommended dishes: Large Pizza

Used to be great food and service. Last 2 times I’ve been to this location is was horrible. The first time I get a call when I’m on my way about to pick up my pizza and they said the oven wasn’t plugged in or on and it would be another 20-30 minutes for my order to be done. The second time I get a call again when I’m almost there. I didn’t answer since I was driving. When I get there I call and no one answers,but there are zero customers present. I go inside and they said they called me to let me know they are out of flour and a worker went to the store to get more. I ask for my money back. The worker present said they could not issue me a refund and I had to wait for the worker to return with the flour if I wanted a refund. I will not return to this location. It was noon and they ran out of flour….horrible service.

Atmosphere: 1

Food: 1

Service: 1

They are quick efficient very pleasant people to speak with service is at a 10

Atmosphere: 5

Food: 5

Service: 5

Ordered food from my team from EZ Cater for a 4:00 delivery. At 3:20 I get a text saying my order was cancelled. Tried calling store and nobody picked up. This is totally unacceptable and I can’t believe this happened. So unprofessional. Worst place ever.

I ordered a pizza online it told me it was gonna take 20 minutes. Not bad. When I showed up to get my food I ordered the only TWO workers told me they don’t have the ingredients to make my pizza and the pull apart. So I asked if they just made me an alternative. Nope. It took another 30 minutes for me to get my food. Just to add to this review they also were just standing outside when I arrived. Other peoples orders weren’t ready as well.

Atmosphere: 1

Food: 5

Service: 1

I don't order here anymore, I had 2 hours waiting for my order and never get my order on my daughter's birthday, they just said the driver is coming

The worst Papa John’s I’ve ever seen in my life! My order took 1 hour and 50 minutes to arrive, even though my house is only 3 minutes away. I couldn’t reach the restaurant by phone, couldn’t cancel the order, and when it finally arrived, it was cold! A complete disaster. I will never order from them again!

Atmosphere: 1

Food: 1

Service: 1

Marcellus was super friendly and helpful! He made sure our order was perfect — great service and great attitude. Thanks Papa John’s for the awesome experience!

Atmosphere: 5

Food: 5

Service: 5

Poor customers service . Waited over one hour to get the basics pizza, not what I ordered . We love papa John but not this location.

Atmosphere: 2

Food: 2

Service: 2

We ordered pizza, it was DELICIOUS! Danny was great and made sure we were satisfied with our order.

Atmosphere: 5

Food: 5

Service: 5

Will never order again

Atmosphere: 1

Food: 1

Service: 1

Drama in this store makes the pizza taste nasty and never on time

Atmosphere: 1

Food: 1

Service: 1

Review for Pizza Hut – 19330 Lighthouse Plaza Blvd, Rehoboth Beach, DE 19971 On Thursday, July 17, 2025, I visited the Pizza Hut located at 19330 Lighthouse Plaza Blvd in Rehoboth Beach to place an order. When I walked in, the gentleman working was in the back on the phone taking another customer’s order. He was polite and greeted me as he walked to the register, but I noticed he was stretching his face and playing with his hair. After I placed my order, he went straight to making a pizza without washing his hands. I asked, “Aren’t you going to wash your hands?” His response was, “Oh, everything up here is sterile—it’s clean.” I reminded him that he had just been on the phone and touching the register, which is not safe food handling practice. He replied, “This isn’t your order anyway,” and then said, “The oven kills all the germs.” At that point, I asked him to cancel my order and refund my money — which he did. I initially planned to wait before leaving a review because I contacted corporate, but the lack of response from upper management made me feel compelled to share my experience. If this employee is acting this carelessly in front of customers, I can only imagine what happens behind the scenes. Whether it was my order or not, he was still putting his unwashed hands into ingredients — which is completely unacceptable. I used to enjoy their food occasionally, but I will not be returning. This employee clearly needs proper training in food safety. All I can say is: beware before eating at this location.

Ordered food and was told 35-45 minutes.

Called after 50 minutes to check on order. Called for about 15 minutes between waiting on hold and calling again. No one ever answered.