Papa Johns Pizza

Why does papa johns have the option for extra sauce and to bake it well done if they always ignore it? It's every time, and they definitely weren't busy tonight. Makes me feel silly for tipping on carryout. Why pay extra for minimal effort?

Atmosphere: 3

Food: 3

Service: 4

The lady on the phone taking my order lives in India, and tried to oversell my order with a barrage of add ins. (Papa John outsources the ordering process.) I ordered a large thin crust pizza with sausage and green peppers. It was literally the worst pizza I’ve ever had. The guy making my pizza was nice, but the pizza was so bad, I couldn’t eat it. The crust tasted like cardboard

Atmosphere: 3

Food: 2

Service: 4

Delivery driver very nice. Woman I spoke to on phone awful!!!!!!! Traveled here for the weekend, it was late and waiting close to hour for delivery, originally told 41 minutes. When I called and said 40 minutes in the middle of my sentence, she began to talk over me and would not stop. She then asked me to let her talk and she hung up on me.

I live 3.3 miles from this establishment and they would not deliver my order to my residence!! Saying it is out of there area.

Atmosphere: 1

Service: 1

AJ was absolutely fantastic! He apologized for the delay in getting us our food due to heavy traffic in the area. He even brought us cups and plates which I forgot to ask for! I appreciate him so much for his efforts and getting to us as quick as he could!

Awful service! Placed an order at 6:43 said wait time for delivery would be in 41 minutes. No delivery. At 8:00 called to check the status was told it was out for delivery. 8:15 no delivery called back to check status was told they were very busy and that they would refund the order and going up on us. Was not given a chance to talk. Money was refunded order was cancelled. Called back to voice a complaint about this rude employee at 8:26 phone was picked up... No one answered but it was placed on hold 12 times. I going up at 8:49 after a friend was able to get in touch with customer service. Worst customer service ever!!! Will not be ordering from this Papa Johns again!!!

Delivery guy was super nice. Pizza was boof. Dry. Do better.

We wanted a pizza and we asked for a large pizza for our kids the person with a long hair said “we don’t have extra large “… so “is there any other deal “and she replied “nope”as if she was exited … Do better and have a better customer service! You are not doing US favor you are making money!!! Your whole demeanor is awful!

Atmosphere: 1

Service: 1

I order delivery from this Papa John's location more than any other place. I've been meaning to write a review for a while now, but I wanted to get the names of the delivery drivers first. Tonight my order was delivered by Brandon; he was great, very personable and everything arrived in perfect condition. I have also had the pleasure of dealing with Don several times, and I can state the same things about him. I will say that AJ is a standout; when he delivered, he also brought plates and napkins, which I thoroughly appreciated. He has a great smile and wonderful personality. I have been to the store one time in person, and the entire staff there provided top-notch customer service. And of course, the food is always delicious. I love the Papa John's pizzas. Also, I get this chicken bacon barbecue Papadia that is bangin' and I suggest the brownie for dessert. Today, however, I'm about to try the Oreo bites. Yes, five stars for this Papa John's in Rehoboth Beach. Just wanted to let you know I appreciate you guys. Keep doing what you're doing. Thanks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Pepperoni Pizza

Worst experience I had today. I ordered a stuffed crust half pepperoni half cheese pizza it said it would be here by 7:25 and didn't get here till 8:25 I tried to call to find out where it was and was hung up on then I called after my pizza finally got here because it was a all pepperoni extra pepperoni not stuffed crust pizza the kids would not eat that I tried to call them no one even said hello I heard music and was put on hold for another 15 minutes and no one came back every time I tried to call I was just placed on hold without even a voice to say hold on please I order frequently from here and this is the worst experience ever

Lovely walking park w.playground

Atmosphere: 5

Ordered 2 times both times ended up being over 1.5 hours for delivery quoted 30-45 mins. Wings were super dry and pizza was cold.

Food: 1

Service: 1

Might be the Worst Pizza We ever have had. Not Cut through. No Flavor , Crust so soggy it might have been a Sponge. Also A Mystery Where was the Cheese? Other than that as Edgar Allan Poe wrote , Never More Never

Atmosphere: 1

Food: 1

Service: 5

Food is always great. The delivery is always on time. The store is clean and the staff is really nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Pepperoni Pizza

Tried online order and delivery today. Was supposed to be delivered between 6:25 and 6:35. When I called ar 6:47 I was told they only have 1 delivery driver and my order would arrive at 7:05. The manager, Elisa then hung up on me. I then called back when my order was not delivered and was told the new time was 7:30. I asked for the corporate # and was told that they can't help me. I advised that I would not pay for this as she was very rude and late, she canceled my order and hung upon me again. I have filed a complaint with the corporate office. Since when had delivery and fast food become so conscientious!!

Atmosphere: 1

Food: 4

Service: 1