5613 Concord Pike, Wilmington
KIARA G had wireless headphones in her ears and was on the phone during my order and then told me if I want my food that I need to say please? Lol Her nasty long hair and attitude should not be trusted around food let alone people in the costumer service industry lol. She was nasty to her co workers too!
Staff was friendly however, they failed to accomplish my order which was literally just two pretzels and a drink.....only received 1 pretzel and a drink.
So today is 4/26, aka national pretzel day. And I came to this location of auntie Annie’s to redeem a free pretzel as I have done so in the past through the app. I went in and choose the option in the app to redeem in store with the pretzel perks and when I had the barcode ready, the lady behind the counter told me that I had to order it online and then come to the store. However when I looked on line after wards I saw that I could redeem both online and In store. Now I’m not sure why she lied to me. It could have been because she didn’t want to take my order or because she knows nothing about the pretzel perks app. Because the app itself gives the option and barcode to scan when in store to redeem. Definitely not coming back to this location.
I don’t usually like writing bad reviews, but I continually have a bad experience at this location and will no longer be going back. The customer service is horrible. They also never have “specialty” items (a pretzel dog is specialty?) ready, they cook those to order. So it’s a 10-15 minute wait. I actually even called ahead last time to see if they had pretzel dogs, was told yes, then when I went in was told “no we have to make them” when actually they did have them. No one there had a clue what was going on and seemed straight up miserable working. I don’t know if it’s poor management or what but it’s always a terrible experience when I go. It’s a shame.
No one acknowledged us when we came in. Stood in front of the register for 5 minutes while the cashier was on FaceTime chatting it up and NOT taking orders. Do better Wilmington SMH
Incredibly slow and inattentive. Pretzels were room temp and stale.
Terrible customer service. I didn’t even order I walked out. The young lady working in there is extremely rude.
Fresh pretzels and Friendly service!
Great pretzels and good staff!
Good food and great service! Definitely recommend!
Great pretzels. Very fresh and delicious! Cool lemonade.
This place is awesome! Great service and great pretzels ?
Very fresh delicious pretzels and lemonade. Great service!
Awesome place and yummy Pretzels !!
5613 Concord Pike, Wilmington, DE 19803