Got a thin crust pizza 12/21/24. Threw it out... It was the worst I had. Almost no cheese, toppings were burned, crust was like cardboard. Had to pay for garlic sauce, cheese bread price is ridiculous. Over $32 and the dog got the poops from a small pinch of topping, crust he could not chew ! I would include photos but no way to do it.
Atmosphere: 3
Food: 1
Service: 3
Joary Borges
I would leave no star if possible. The customer service was terrible so much so I canceled my order. I right after my online order because I did not have the option to change a sauce on line. The lady who picked up asked my name and said she could not find the order gave her my phone number. Before I could finish and say I just placed the online order she was rude (tone and verbiage) on how there was no order. I told her there was no need to be rude as I was trying to help her locate the order but she had hung up on me. I called back and the “manager” was just as bad. She refused to give me any names or who or where I could contact to make a complaint over the customer service as I just spent $32 on pizza. She told me my order was canceled. I asked her how I would be notified she kept saying I just told you. I explained I would like confirmation on the cancellation of the order and asked for her to direct me to who could confirm. She told me ultimately hung up the phone sending me to some sort of answering service. Of this is how “managers” manage customers it’s no wonder why they employees respond to customers in the same fashion. Disgusting. Will never buy from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
lorida (lorida)
Be careful if you get pizza from here they don’t know how to read tickets, ordered a big dinner box and put extra sauce got it home and it had NO SAUCE AT ALL ruined my whole dinner and mood called up last night and the extremely rude big white lady with red hair had an attitude I asked if I could got something for their mess up and me having to drive all the way back to Avon park when I don’t live in the area and she said absolutely not and didn’t even apologize about their mess up and said I could get a $10 credit or bring the food back and they remake WITH ATTITUDE the order cost well over $30 not $10 that was an insult and then as im asking for the owner number she said I am the owner and hung up that right there set me off I went back there and got it remade and she was giving us death stares and not once said sorry they need a secret shopper in their from Pizza Hut headquarters to snoop around this one because their quality control and customer service is horrible I will be making more calls about and I put a dispute in with my bank AVOID THIS PIZZA HUT
Atmosphere: 1
Food: 1
Service: 1
AMF F
Clean and fast service. Only outgoing orders.
Food: 5
Service: 5
Stephen Wynn
The owner is awesome and one of the few reasons I come back. That said...
There's one employee who skimps on the sauce almost every time. I always order extra sauce, and almost every time she's working, it's bone dry.
Listen, if I wanted just cheese and bread, I'd get cheesy breadsticks.
Sorry Candy - you're awesome, but I did tell you about this, so this review shouldn't be a surprise.
H C
Very very bad service & food. Girl at the cash register was less than friendly, and food was old and stale. Wings tasted as they were fried in old grease, and def a cross contamination issue going on as there were chunks of random pizza toppings in the wings with the sauce. Breadsticks were hard as a rock and dry with barely any seasoning on top.
Atmosphere: 1
Food: 1
Service: 1
Kandice
Horrible pizza I ordered extra sauce and extra cheese, paid extra and not only did I not get it, I got super dry pizza. Not even the normal amount of cheese and sauce. This is not the first ti.e either. Then tonight it was also burnt and not cut.
Atmosphere: 1
Food: 1
Service: 3
Pablo Bermudez
Pizza sucks
Atmosphere: 1
Food: 1
Service: 1
Carla O'Connor
Awesome management and service. Food just the way you order it. ?
Atmosphere: 5
Food: 5
Service: 5
Joe Franco
Called in a to go order directly to restaurant. When I arrived, they had no record of order. Waited for them make the pizza. Pizza was overcooked badly.
2nd time Pizza hut in Avon Park has sent incorrect ordered food. On the latest order I called first to verify toppings and was still sent the incorrect pizza. I will never use this locating again.
Atmosphere: 1
Food: 1
Service: 1
David Newton
Everything was awesome! The extra sauce could have been a little more generous, but it had little effect on overall experience.
Atmosphere: 5
Food: 5
Service: 5
Shannon Wilson
Been going here for the last 25 years, never had a bad experience.
Got a thin crust pizza 12/21/24. Threw it out...
It was the worst I had. Almost no cheese, toppings were burned, crust was like cardboard. Had to pay for garlic sauce, cheese bread price is ridiculous. Over $32 and the dog got the poops from a small pinch of topping, crust he could not chew !
I would include photos but no way to do it.
Atmosphere: 3
Food: 1
Service: 3
I would leave no star if possible. The customer service was terrible so much so I canceled my order. I right after my online order because I did not have the option to change a sauce on line. The lady who picked up asked my name and said she could not find the order gave her my phone number. Before I could finish and say I just placed the online order she was rude (tone and verbiage) on how there was no order. I told her there was no need to be rude as I was trying to help her locate the order but she had hung up on me. I called back and the “manager” was just as bad. She refused to give me any names or who or where I could contact to make a complaint over the customer service as I just spent $32 on pizza. She told me my order was canceled. I asked her how I would be notified she kept saying I just told you. I explained I would like confirmation on the cancellation of the order and asked for her to direct me to who could confirm. She told me ultimately hung up the phone sending me to some sort of answering service. Of this is how “managers” manage customers it’s no wonder why they employees respond to customers in the same fashion. Disgusting. Will never buy from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
Be careful if you get pizza from here they don’t know how to read tickets, ordered a big dinner box and put extra sauce got it home and it had NO SAUCE AT ALL ruined my whole dinner and mood called up last night and the extremely rude big white lady with red hair had an attitude I asked if I could got something for their mess up and me having to drive all the way back to Avon park when I don’t live in the area and she said absolutely not and didn’t even apologize about their mess up and said I could get a $10 credit or bring the food back and they remake WITH ATTITUDE the order cost well over $30 not $10 that was an insult and then as im asking for the owner number she said I am the owner and hung up that right there set me off I went back there and got it remade and she was giving us death stares and not once said sorry they need a secret shopper in their from Pizza Hut headquarters to snoop around this one because their quality control and customer service is horrible I will be making more calls about and I put a dispute in with my bank AVOID THIS PIZZA HUT
Atmosphere: 1
Food: 1
Service: 1
Clean and fast service. Only outgoing orders.
Food: 5
Service: 5
The owner is awesome and one of the few reasons I come back. That said...
There's one employee who skimps on the sauce almost every time. I always order extra sauce, and almost every time she's working, it's bone dry.
Listen, if I wanted just cheese and bread, I'd get cheesy breadsticks.
Sorry Candy - you're awesome, but I did tell you about this, so this review shouldn't be a surprise.
Very very bad service & food. Girl at the cash register was less than friendly, and food was old and stale. Wings tasted as they were fried in old grease, and def a cross contamination issue going on as there were chunks of random pizza toppings in the wings with the sauce. Breadsticks were hard as a rock and dry with barely any seasoning on top.
Atmosphere: 1
Food: 1
Service: 1
Horrible pizza
I ordered extra sauce and extra cheese, paid extra and not only did I not get it, I got super dry pizza. Not even the normal amount of cheese and sauce. This is not the first ti.e either. Then tonight it was also burnt and not cut.
Atmosphere: 1
Food: 1
Service: 3
Pizza sucks
Atmosphere: 1
Food: 1
Service: 1
Awesome management and service. Food just the way you order it. ?
Atmosphere: 5
Food: 5
Service: 5
Called in a to go order directly to restaurant. When I arrived, they had no record of order. Waited for them make the pizza. Pizza was overcooked badly.
Food: 2
Service: 2
Restaurantji Recommends
There dining area is shut down waiting remodeling
2nd time Pizza hut in Avon Park has sent incorrect ordered food.
On the latest order I called first to verify toppings and was still sent the incorrect pizza. I will never use this locating again.
Atmosphere: 1
Food: 1
Service: 1
Everything was awesome! The extra sauce could have been a little more generous, but it had little effect on overall experience.
Atmosphere: 5
Food: 5
Service: 5
Been going here for the last 25 years, never had a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Pork, Chicken Wings, Breadsticks, Supreme Pizza, Pepperoni Pizza
Great quality, Fast Service and Extremely helpful people !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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