Shake Shack Town Center Mall - Food Court

Extremely unprofessional environment. Management lacks basic respect for employees and handles situations poorly. Not a place that values its workers. Wouldn’t recommend this location.

Atmosphere: 1

Service: 1

Awesome customer service even right before close the new guy on the register was very pleasant

Very disappointed with how greasy this chicken shack sandwich was. Like what’s wrong with this location? I am used to really good shake shack, but this time it is DISGUSTING, GREASY, AND TASTELESS. I def need to ask for a refund

I just wanna let you know that I won't be your client anymore because you stoped to sell truffle burgers and fries, without those food your menu is poor and uninteresting.

Very bad attitude from the manager .

I recently visited the Shake Shack at Boca Town Center and was thoroughly impressed with their outstanding customer service. They patiently answered my questions about menu options and provided great recommendations.

I just have to shout out the manager at the Boca Raton Location. Josette continually Circled around and checked everyone’s satisfaction. She noticed I was almost done with my soda and offered to get me a refill. It is an extremely well managed location and I would recommend it to anyone.

They have served the food in a completely wet tray!!! Disgusting!! I have returned the burger without delay!! They replaced it... but it s weird to get customers wet food

Atmosphere: 1

Food: 4

Service: 1

Delicious burger, friendly service and gluten free options located at a food court in the mall.

Dietary restrictions: Gluten free option

Atmosphere: 3

Food: 5

Service: 5

Too expensive for the wait. Burger comes very messy. Taste is okay. Not worth

Atmosphere: 3

Food: 2

Service: 2

I like that you can order on a computer and not a cashier, also like that they serve you your food as well! They’re so nice and very professional!

Atmosphere: 5

Food: 5

Service: 5

Terrible service, especially the guy who served me today. The food was very good and the service was terrible, just for that reason I would not eat here again.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Grilled Cheese, Bacon Cheese Fries, Fries, Hamburger, Cheese Fries

Girl at the register at 7:34pm on Thursday evening was an absolute nightmare to deal with. Going to order, she rolled her eyes as she took my order. She talked in a whisper tone and I didn’t understand nor hear anything she said. She absolutely did not want to be there and she definitely did not want to do anything that entailed a job.

Atmosphere: 1

Food: 2

Service: 1

Tried the new burgers

Atmosphere: 5

Food: 5

Service: 5

The manager, David was so accommodating and nice! I messed up and ordered from the wrong Shake Shack and he had my order remade, called the other Shake Shack and had it refunded. He went above and beyond not to mention the food was awesome!

Atmosphere: 5

Food: 5

Service: 5