I went to this location through the drive thru to purchase a gift card and order a coffee. He kept saying he couldn't hear me. I raised my voice so he can hear me. He then raised his voice back to me in a sarcastic way. I tried to order a drink without sugar. He said if you don't want sugar order black coffee or tea Then proceeded to tell me he wasn't going to serve me and said to get out of here. Very unprofessional and rude.
Dock John
Used to be a regular of this location, this place has went downhill since it's been under new management. Decided to give it a try again recently and it's the same. Line is long and slow, they're always out of everything for the past few months, even bags for the sandwiches. They fired all of the employees who I enjoyed seeing everyday & made my order correct. Now the rest of the employees just look stressed. Don't bother coming here until they find new management again.
Elisa Criden
Teaching my dog Luna that car rides are good 😊
Atmosphere: 5
Food: 5
Service: 5
Sabra Pelham
I got a cup of coffee at a different Starbucks, and they made it wrong and it was terrible and when I stopped at this location they replaced it for me for free without any questions and my drink was perfect!
Atmosphere: 5
Service: 5
kev cav
Great staff .service
Atmosphere: 5
Food: 5
Service: 5
Joshua Lacy
Im impressed with the quality of my drink, even with such specific requests they made it perfectly.
Sebastian was the name of the nice man who helped me order the drink with ease as well as prepare it.
Graceful service that you dont see at every starbucks.
Atmosphere: 5
Food: 5
Service: 5
Kelley Mote
The service here is absolutely terrible and so inconsistent. Im finally going to a different Starbucks after them making a caramel macciato wrong and disgusting and was given straight attitude when I asked for it to be fixed.
Atmosphere: 2
Food: 2
Service: 1
Bonitria Mcmillan
3 cars in drive thru got their drinks/food before me. I literally waited 15 mins for ONE drink while drive thru is just moving along. Bad service!!
Atmosphere: 4
Food: 2
Service: 1
Shawn Weber
Daily regular. Service is dropping. Quality is dropping. The staff carries an attitude. Drinks only half full. Hope this gets corrected. Starbucks by Brandon Mall is much better.
Atmosphere: 1
Food: 3
Service: 1
Kyle Lacher
I asked for my drink to be simply modified to something simple and I was told no! And then I explained to her why and she said that they can’t make that drink. It’s not their protocol which is not true because I get it all the time I go to Starbucks three times a day and I get it so I just feel like she had an attitude, and even when I pulled up to the window, they were still very rude. You don’t treat your customers this way especially people that come daily multiple times a day. I will definitely never come back to your Brandon location. You need to train polite, pleasant, and knowledgeable staff because they don’t even know the menu half the time is ridiculous.
Ordered our drinks, waited 25 minutes, only to find out that our drinks were left on the counter with NO labels. Place sucks. Go to another location if you value your time and experience.
Atmosphere: 1
Food: 1
Service: 1
Crystal Stone
Just skip this Starbucks. They always take forever in the drive through. The guy taking orders can never hear you and always messes up my coffee. I’m so glad bloomingdale is open again
Atmosphere: 1
Food: 1
Service: 1
noel ll
icd Americano？icd water🤬
michelle T
20 bucks for 2 ice coffees not even very big. Which were supposed to be large. With shot of espresso. To expensive. Not worth it for me!
Aimee Hoffman
NOTICE IN THE LAST YEAR THERES 50+ BAD REVIEWS WITH EVERYONES GIVEN IT LESS THAN 3 STARS!!! WAKE UP STARBUCKS!!!
It’s extremely disappointing that I will not be returning to this Starbucks or possibly any Starbucks establishment especially after the last 3 times I have been to the Brandon Fl, Starbucks. Actually if I’m being honest in the last year this Starbucks has been the closest location for me since moving to Valrico which is why it’s been the one I go to the most and even from the very first experience at this location my coffee has never been what I really wanted. It’s either been too milky or too Strong. Either way too much Carmel syrup or not enough. Either too sweet or not sweet enough. Every single cup of coffee I have gotten over the past year has never been the same or even close to the same even at the location in town n country fl which I have also done a review on. I never finish the coffee due to the fact it’s gross because they aren’t making the coffee exactly how it’s supposed to be made! If I ask for a Carmel macchiato I expect it to be made with the right amount of coffee, the right amount of milk, the right amount of syrups by following the lines of the cups or the recipe given to them created by Starbucks franchise. When I first starting coming to Starbucks over 8 to 10yrs ago I became a loyal customer because the staff took pride in making the most perfect speciality coffee drinks even during rush hour when it’s the most chaotic and stressful times. Now it seems like the staff could careless. They don’t follow the instructions to be sure every speciality coffee drink is perfect. The management doesn’t seem to care to hire staff that takes pride in how the coffee shop handles customer service. It’s almost like Starbucks just doesn’t care about their coffee or customers anymore. Especially this specific Starbucks location. As I mentioned in the beginning the last 3 times I have came I threw out two half drinking cups of large iced coffees (one being a cold brew, light ice, shot of vanilla syrup, light milk and the other a caramel macchiato) because either it was too milky, too sweet or too strong! I understand maybe have some issues with a custom order but I should not have to ask for a caramel macchiato to be remade multiple times or toss half of it out because it’s too MILKY, TOO sweet or too STRONG. It should always taste the exact same every time I purchase it. Its literally Starbucks recipe from the Starbucks menu and there’s an actual recipe to follow. Not to mention the staff is always rude, they all seem so overwhelmed that they can’t focus on making drinks properly or treating staff with the up most respect no matter what! It’s really a Shame and another reason that makes me not to ever return to another Starbucks location is that they seem to randomly close for zero reason. Today (03/25/2025) I pulled up to this location and it was closed. There were paper signs on the doors and drive threw saying they were closed but zero reason why. Then the next closest location about 15 minutes away has been temporarily closed for the last 6m for what looks to be renovation but I’m not quite sure. Anyway it’s very sad to see Starbucks no longer an amazing coffee shop. Do better Starbucks especially this location!
I went to this location through the drive thru to purchase a gift card and order a coffee. He kept saying he couldn't hear me. I raised my voice so he can hear me. He then raised his voice back to me in a sarcastic way. I tried to order a drink without sugar. He said if you don't want sugar order black coffee or tea
Then proceeded to tell me he wasn't going to serve me and said to get out of here. Very unprofessional and rude.
Used to be a regular of this location, this place has went downhill since it's been under new management. Decided to give it a try again recently and it's the same. Line is long and slow, they're always out of everything for the past few months, even bags for the sandwiches. They fired all of the employees who I enjoyed seeing everyday & made my order correct. Now the rest of the employees just look stressed. Don't bother coming here until they find new management again.
Teaching my dog Luna that car rides are good 😊
Atmosphere: 5
Food: 5
Service: 5
I got a cup of coffee at a different Starbucks, and they made it wrong and it was terrible and when I stopped at this location they replaced it for me for free without any questions and my drink was perfect!
Atmosphere: 5
Service: 5
Great staff .service
Atmosphere: 5
Food: 5
Service: 5
Im impressed with the quality of my drink, even with such specific requests they made it perfectly.
Sebastian was the name of the nice man who helped me order the drink with ease as well as prepare it.
Graceful service that you dont see at every starbucks.
Atmosphere: 5
Food: 5
Service: 5
The service here is absolutely terrible and so inconsistent. Im finally going to a different Starbucks after them making a caramel macciato wrong and disgusting and was given straight attitude when I asked for it to be fixed.
Atmosphere: 2
Food: 2
Service: 1
3 cars in drive thru got their drinks/food before me. I literally waited 15 mins for ONE drink while drive thru is just moving along. Bad service!!
Atmosphere: 4
Food: 2
Service: 1
Daily regular. Service is dropping. Quality is dropping. The staff carries an attitude. Drinks only half full. Hope this gets corrected. Starbucks by Brandon Mall is much better.
Atmosphere: 1
Food: 3
Service: 1
I asked for my drink to be simply modified to something simple and I was told no! And then I explained to her why and she said that they can’t make that drink. It’s not their protocol which is not true because I get it all the time I go to Starbucks three times a day and I get it so I just feel like she had an attitude, and even when I pulled up to the window, they were still very rude. You don’t treat your customers this way especially people that come daily multiple times a day. I will definitely never come back to your Brandon location. You need to train polite, pleasant, and knowledgeable staff because they don’t even know the menu half the time is ridiculous.
Restaurantji Recommends
Ordered our drinks, waited 25 minutes, only to find out that our drinks were left on the counter with NO labels. Place sucks. Go to another location if you value your time and experience.
Atmosphere: 1
Food: 1
Service: 1
Just skip this Starbucks. They always take forever in the drive through. The guy taking orders can never hear you and always messes up my coffee. I’m so glad bloomingdale is open again
Atmosphere: 1
Food: 1
Service: 1
icd Americano？icd water🤬
20 bucks for 2 ice coffees not even very big. Which were supposed to be large. With shot of espresso. To expensive. Not worth it for me!
NOTICE IN THE LAST YEAR THERES 50+ BAD REVIEWS WITH EVERYONES GIVEN IT LESS THAN 3 STARS!!! WAKE UP STARBUCKS!!!
It’s extremely disappointing that I will not be returning to this Starbucks or possibly any Starbucks establishment especially after the last 3 times I have been to the Brandon Fl, Starbucks. Actually if I’m being honest in the last year this Starbucks has been the closest location for me since moving to Valrico which is why it’s been the one I go to the most and even from the very first experience at this location my coffee has never been what I really wanted. It’s either been too milky or too Strong. Either way too much Carmel syrup or not enough. Either too sweet or not sweet enough. Every single cup of coffee I have gotten over the past year has never been the same or even close to the same even at the location in town n country fl which I have also done a review on. I never finish the coffee due to the fact it’s gross because they aren’t making the coffee exactly how it’s supposed to be made! If I ask for a Carmel macchiato I expect it to be made with the right amount of coffee, the right amount of milk, the right amount of syrups by following the lines of the cups or the recipe given to them created by Starbucks franchise. When I first starting coming to Starbucks over 8 to 10yrs ago I became a loyal customer because the staff took pride in making the most perfect speciality coffee drinks even during rush hour when it’s the most chaotic and stressful times. Now it seems like the staff could careless. They don’t follow the instructions to be sure every speciality coffee drink is perfect. The management doesn’t seem to care to hire staff that takes pride in how the coffee shop handles customer service. It’s almost like Starbucks just doesn’t care about their coffee or customers anymore. Especially this specific Starbucks location. As I mentioned in the beginning the last 3 times I have came I threw out two half drinking cups of large iced coffees (one being a cold brew, light ice, shot of vanilla syrup, light milk and the other a caramel macchiato) because either it was too milky, too sweet or too strong! I understand maybe have some issues with a custom order but I should not have to ask for a caramel macchiato to be remade multiple times or toss half of it out because it’s too MILKY, TOO sweet or too STRONG. It should always taste the exact same every time I purchase it. Its literally Starbucks recipe from the Starbucks menu and there’s an actual recipe to follow. Not to mention the staff is always rude, they all seem so overwhelmed that they can’t focus on making drinks properly or treating staff with the up most respect no matter what! It’s really a Shame and another reason that makes me not to ever return to another Starbucks location is that they seem to randomly close for zero reason. Today (03/25/2025) I pulled up to this location and it was closed. There were paper signs on the doors and drive threw saying they were closed but zero reason why. Then the next closest location about 15 minutes away has been temporarily closed for the last 6m for what looks to be renovation but I’m not quite sure. Anyway it’s very sad to see Starbucks no longer an amazing coffee shop. Do better Starbucks especially this location!
Atmosphere: 3
Food: 1
Service: 3
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