Very disappointed in food. Took a long time to get. We're out of some things. Skimpy on meat!
Atmosphere: 3
Food: 3
Service: 3
K Pat
Kinda slow at lunchtime otherwise subs are outstanding.
Atmosphere: 2
Food: 4
Service: 4
John Hughes
Walked in @ 8 pm, had my heart set on a meatball sub for takeout. Gal behind the counter said they were out. Talked for a minute and she checked and said they could make one and would be about 10 min. She made it happen! Excellent customer service, food “could have been mediocre” and I’d have been good. Food was good and ready in ten minutes just like she said. Customer service is king! I’ll be back. 😎
Atmosphere: 5
Food: 5
Service: 5
calaya jones
Our autistic son wanted a sub for dinner and was finally confident enough to walk in alone and ask like a big boy. He did a great job but when he got back to the car we realized they forgot our French dip, so he went back in and asked for that. They just handed him the extremely hot dip in a paper type bowel without a bag. I looked up saw him rushing, he opened the door and said ouch it hot mom ... I was so upset because I then grabbed it and yes it was extremely hot. How and why was it not put in a bag in the first place??? They know how hot that is, so to just not care and hand over the counter to an autistic kid is just so wrong and lazy. Plus our sandwich had too much mayo on one, cold, and the small only had like 1 little tiny meet and also cold. So annoying when you spend almost $25-30 on 1 large and 1 small sub and get crappy food and service!! Do better FireHouse!!
Atmosphere: 1
Food: 1
Service: 1
Daniel Wagner
Twice we have tried to get subs here and they were out of something or another to where we couldn’t even eat here.
Atmosphere: 1
Food: 1
Service: 1
M
Drea and Detta were amazing this evening when we came in. Excellent customer service from both of them.
S.Leigh Wert
The customer service was fine but, that's about it. We came in and spent $95 on food. The kids grilled cheese came out with unmelted cheese but the bread was almost burnt. Their soda machine was out of almost everything, they didn't have brisket or the firehouse sauce and they also didn't have the kids fire hat. None of that was a big deal but a lot to be out of at one time. For the price it definitely wasn't worth it.
Atmosphere: 3
Food: 1
Service: 3
Darrell Turner
The last few times we've been in has been difficult. They have been out of one or more items that different members of my family have wanted and today I went in and they were out of brisket. I understand being out of something every now and then, I've worked in restaurants before, but every time I go in it's one thing or the other.
Atmosphere: 3
Food: 5
Service: 3
Sarah C
EVERY single time we order online the modifications are completely wrong- most often for removing items (eg, No Mayo, No tomato, etc ). They always add any items that you remove and miss additions frequently. The staff are always friendly and will fix it but have to drive to store to do so. Haven’t ordered online once in the past year and the order been correct. Ordering in person is better. The food is great (once they actually make it how it was supposed to be made to begin with) just wish there weren’t so many issues with online ordering through the Firehouse website and Uber Eats. Would give 5 stars if they could start paying attention to the orders and stop putting whatever they feel like on the sandwiches.
I ordered my sub through DoorDash within the time frame given and after waiting for 30 minutes I get a notification that my order was canceled. No reason given. Horrible customer service here guys. If you for some reason can’t fulfill an order within the time frame you provided to DoorDash then you need to do something about it. I’ve been to this store numerous times since moving here and I can honestly say the quality is hit or miss. Unfortunately it’s the only store in the area. I am really disgusted with this issue. Thanks for nothing guys. If I could give you less stars I would. After posting the above section I noticed that the store loves to send automated “your feedback is appreciated” posts. Obviously they don’t read the complaints or do anything about them. I hope my “feedback is appreciated.”
Atmosphere: 1
Food: 1
Service: 1
Ron Lydon
Great food definitely a must-have
Atmosphere: 5
Food: 5
Service: 5
Howard B
We walked in and were not even greeted. 3 people making sandwiches and not the first person said anything to us. We waited a few minutes and then left.
Tasha is amazing at Tavares Location
Atmosphere: 5
Food: 5
Service: 5
Very disappointed in food. Took a long time to get. We're out of some things. Skimpy on meat!
Atmosphere: 3
Food: 3
Service: 3
Kinda slow at lunchtime otherwise subs are outstanding.
Atmosphere: 2
Food: 4
Service: 4
Walked in @ 8 pm, had my heart set on a meatball sub for takeout. Gal behind the counter said they were out. Talked for a minute and she checked and said they could make one and would be about 10 min. She made it happen! Excellent customer service, food “could have been mediocre” and I’d have been good. Food was good and ready in ten minutes just like she said. Customer service is king! I’ll be back. 😎
Atmosphere: 5
Food: 5
Service: 5
Our autistic son wanted a sub for dinner and was finally confident enough to walk in alone and ask like a big boy. He did a great job but when he got back to the car we realized they forgot our French dip, so he went back in and asked for that. They just handed him the extremely hot dip in a paper type bowel without a bag. I looked up saw him rushing, he opened the door and said ouch it hot mom ... I was so upset because I then grabbed it and yes it was extremely hot. How and why was it not put in a bag in the first place??? They know how hot that is, so to just not care and hand over the counter to an autistic kid is just so wrong and lazy. Plus our sandwich had too much mayo on one, cold, and the small only had like 1 little tiny meet and also cold. So annoying when you spend almost $25-30 on 1 large and 1 small sub and get crappy food and service!! Do better FireHouse!!
Atmosphere: 1
Food: 1
Service: 1
Twice we have tried to get subs here and they were out of something or another to where we couldn’t even eat here.
Atmosphere: 1
Food: 1
Service: 1
Drea and Detta were amazing this evening when we came in. Excellent customer service from both of them.
The customer service was fine but, that's about it. We came in and spent $95 on food. The kids grilled cheese came out with unmelted cheese but the bread was almost burnt. Their soda machine was out of almost everything, they didn't have brisket or the firehouse sauce and they also didn't have the kids fire hat. None of that was a big deal but a lot to be out of at one time. For the price it definitely wasn't worth it.
Atmosphere: 3
Food: 1
Service: 3
The last few times we've been in has been difficult. They have been out of one or more items that different members of my family have wanted and today I went in and they were out of brisket. I understand being out of something every now and then, I've worked in restaurants before, but every time I go in it's one thing or the other.
Atmosphere: 3
Food: 5
Service: 3
EVERY single time we order online the modifications are completely wrong- most often for removing items (eg, No Mayo, No tomato, etc ). They always add any items that you remove and miss additions frequently. The staff are always friendly and will fix it but have to drive to store to do so. Haven’t ordered online once in the past year and the order been correct. Ordering in person is better. The food is great (once they actually make it how it was supposed to be made to begin with) just wish there weren’t so many issues with online ordering through the Firehouse website and Uber Eats. Would give 5 stars if they could start paying attention to the orders and stop putting whatever they feel like on the sandwiches.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Excellent subs!
Atmosphere: 5
Food: 5
Service: 5
Always delicious!
Atmosphere: 5
Food: 5
Service: 5
I ordered my sub through DoorDash within the time frame given and after waiting for 30 minutes I get a notification that my order was canceled. No reason given. Horrible customer service here guys. If you for some reason can’t fulfill an order within the time frame you provided to DoorDash then you need to do something about it. I’ve been to this store numerous times since moving here and I can honestly say the quality is hit or miss. Unfortunately it’s the only store in the area. I am really disgusted with this issue. Thanks for nothing guys. If I could give you less stars I would.
After posting the above section I noticed that the store loves to send automated “your feedback is appreciated” posts. Obviously they don’t read the complaints or do anything about them. I hope my “feedback is appreciated.”
Atmosphere: 1
Food: 1
Service: 1
Great food definitely a must-have
Atmosphere: 5
Food: 5
Service: 5
We walked in and were not even greeted. 3 people making sandwiches and not the first person said anything to us. We waited a few minutes and then left.
Atmosphere: 1
Service: 1
Loading...