I haven’t been to Starbucks in a while, but I decided to stop by and order an iced matcha latte through the app, specifically requesting light ice. When I took my first sip after leaving, I realized the cup was almost entirely filled with ice. I only got about three sips before the drink was gone. This was really disappointing, especially since I made sure to customize the order.
Atmosphere: 4
Food: 2
Service: 3
Scott Swanson
Plenty of seating inside should you want to sit and sip.
Atmosphere: 5
Food: 5
Service: 5
Dana Johnson
I've been missing my neighborhood Starbucks so much they're also awesome there
WalkingMom 78
My drink tasted like mildew. The big girl Emily kept interrupting me when I tried to tell her what was wrong with my drink so I asked for a refund instead of having it remade. She started talking to me like she had authority over me and then told me I needed to leave without refunding my drink or fixing it! I took the drink with me and ran into a EPO friend as I left. He tried it and immediately spit it out. I’ll be reporting this to the health department. Curious if anyone else had a dirty drink? It would be criminal if she is knowingly serving drinks that could make you sick. I don’t know what was more disgusting, my drink or her behavior. She claims to be the manager and that there’s no one above her to talk to. I think she’s lying.
Atmosphere: 1
Food: 1
Service: 1
Amy Lawshe
I love Starbucks but will never return to this location so long as Emily continues to work there. We (includes children) were served drinks that had a taste that can only be described as dirty dish water!! When I tried to address the problem in a way that was considerate of how busy they were, Emily was unable to hear it! Instead she talked over and spoke down. She gas lit, was condescending, refused to allow the matter to be addressed by anyone but her and felt that compensation worth 50% of what was paid should be sufficient! I see exactly the same behavior described in other reviews where she tried to make the problem about me by calling me rude when I'd forgiven her vad behavior initially and only tried to address the problem with the drinks at first. Her behavior was horrific, manipulative and now that I know she seems to get away with it... seems i will need to address it further. She has no business working in customer service or the service industry. The fact that this could have made someone severely ill and she wasn't mature enough to hear it is simply unacceptable.
Cade L
My person taking the order was completely disrespectful she would cut me off and said I couldn’t add specific items to my drink even though I have before, that is ridiculous and all she did was give attitude and when I asked for a refund she kicked me out? Thanks a lot Emily.
Atmosphere: 3
Food: 1
Service: 1
Rosie Roush
Hands down the worst Starbucks in the history of the company.
Atmosphere: 1
Food: 3
Service: 1
Mark Deese
This use to be one of the better staffed Starbucks in lake county, but recently every time I go in, there is always new employees and the group is under staffed
Service: 3
Jason Bell
Shany’ah is beyond cool she’s always on point I am a delivery driver every time I come here and she’s working. My order is waiting on me. The whole crew is working very hard. She’s the one that I spoke to usually I’m here waiting for about three or four minutes just because it’s impossible to keep up with the workload that they are dealing with if I own this place they would all get a raise. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Sarah Mitchell
Wait times are to long in the morning over 15 mins everytime this week!
I usually go to the other Starbucks next to the chipotle because the last couple times that I've come to this Starbucks they've gotten my coffee order wrong. I decided to go today. I ordered a venti sweet cream cold brew and oatmeal with brown sugar and cinnamon at the drive-thru. To my surprise they actually got my coffee order right this time. however, my oatmeal didn't have the brown sugar or cinnamon and they didn't give me any cutlery to actually eat it so I had to throw it away since I was heading to work. Wasn't a horrible experience but I didn't get to have breakfast. I also wish the staff was more present.
Atmosphere: 2
Food: 3
Service: 2
Jordan Roof
The girl with pink braided hair and a black beanie on talks way to much to her other co workers she was standing there with my drink in her hand for a good 5 minutes and had an attitude
Dee terrone
It's a cafe. Limited food choices Mostly coffee and tea
Atmosphere: 3
Food: 3
Service: 4
Nina Pruitt
I have NEVER been able to get a grilled cheese here. They are constantly out of it. If you’re running out sometimes that’s understandable .. but every single time? Someone needs to do a better job stocking up.
Atmosphere: 5
Food: 1
Service: 5
Amanda Santana
I was greeted upon walking in with chipper words and positive vibes. Rin and Aliana flowed very well together behind the counter. It was like magic the way they worked so smoothly to get drinks made. I asked for a creation with some parameters and they delivered an amazing drink I was very happy with. Inside was spacious and clean, I was able to get a chunk of work done in the afternoon while enjoying some quiet and, of course, some seasonal goodies. I will definitely be back.
I haven’t been to Starbucks in a while, but I decided to stop by and order an iced matcha latte through the app, specifically requesting light ice. When I took my first sip after leaving, I realized the cup was almost entirely filled with ice. I only got about three sips before the drink was gone. This was really disappointing, especially since I made sure to customize the order.
Atmosphere: 4
Food: 2
Service: 3
Plenty of seating inside should you want to sit and sip.
Atmosphere: 5
Food: 5
Service: 5
I've been missing my neighborhood Starbucks so much they're also awesome there
My drink tasted like mildew. The big girl Emily kept interrupting me when I tried to tell her what was wrong with my drink so I asked for a refund instead of having it remade. She started talking to me like she had authority over me and then told me I needed to leave without refunding my drink or fixing it! I took the drink with me and ran into a EPO friend as I left. He tried it and immediately spit it out. I’ll be reporting this to the health department. Curious if anyone else had a dirty drink? It would be criminal if she is knowingly serving drinks that could make you sick. I don’t know what was more disgusting, my drink or her behavior. She claims to be the manager and that there’s no one above her to talk to. I think she’s lying.
Atmosphere: 1
Food: 1
Service: 1
I love Starbucks but will never return to this location so long as Emily continues to work there. We (includes children) were served drinks that had a taste that can only be described as dirty dish water!! When I tried to address the problem in a way that was considerate of how busy they were, Emily was unable to hear it! Instead she talked over and spoke down. She gas lit, was condescending, refused to allow the matter to be addressed by anyone but her and felt that compensation worth 50% of what was paid should be sufficient! I see exactly the same behavior described in other reviews where she tried to make the problem about me by calling me rude when I'd forgiven her vad behavior initially and only tried to address the problem with the drinks at first. Her behavior was horrific, manipulative and now that I know she seems to get away with it... seems i will need to address it further. She has no business working in customer service or the service industry. The fact that this could have made someone severely ill and she wasn't mature enough to hear it is simply unacceptable.
My person taking the order was completely disrespectful she would cut me off and said I couldn’t add specific items to my drink even though I have before, that is ridiculous and all she did was give attitude and when I asked for a refund she kicked me out? Thanks a lot Emily.
Atmosphere: 3
Food: 1
Service: 1
Hands down the worst Starbucks in the history of the company.
Atmosphere: 1
Food: 3
Service: 1
This use to be one of the better staffed Starbucks in lake county, but recently every time I go in, there is always new employees and the group is under staffed
Service: 3
Shany’ah is beyond cool she’s always on point I am a delivery driver every time I come here and she’s working. My order is waiting on me. The whole crew is working very hard. She’s the one that I spoke to usually I’m here waiting for about three or four minutes just because it’s impossible to keep up with the workload that they are dealing with if I own this place they would all get a raise. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Wait times are to long in the morning over 15 mins everytime this week!
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
I usually go to the other Starbucks next to the chipotle because the last couple times that I've come to this Starbucks they've gotten my coffee order wrong. I decided to go today. I ordered a venti sweet cream cold brew and oatmeal with brown sugar and cinnamon at the drive-thru. To my surprise they actually got my coffee order right this time. however, my oatmeal didn't have the brown sugar or cinnamon and they didn't give me any cutlery to actually eat it so I had to throw it away since I was heading to work. Wasn't a horrible experience but I didn't get to have breakfast. I also wish the staff was more present.
Atmosphere: 2
Food: 3
Service: 2
The girl with pink braided hair and a black beanie on talks way to much to her other co workers she was standing there with my drink in her hand for a good 5 minutes and had an attitude
It's a cafe.
Limited food choices
Mostly coffee and tea
Atmosphere: 3
Food: 3
Service: 4
I have NEVER been able to get a grilled cheese here. They are constantly out of it. If you’re running out sometimes that’s understandable .. but every single time? Someone needs to do a better job stocking up.
Atmosphere: 5
Food: 1
Service: 5
I was greeted upon walking in with chipper words and positive vibes. Rin and Aliana flowed very well together behind the counter. It was like magic the way they worked so smoothly to get drinks made. I asked for a creation with some parameters and they delivered an amazing drink I was very happy with. Inside was spacious and clean, I was able to get a chunk of work done in the afternoon while enjoying some quiet and, of course, some seasonal goodies. I will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
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