BEWARE! Saw that they offer tea service in the Fort Lauderdale area. I made a reservation and paid a lot of money upfront. The confirmation email came with an address that doesn't exist and a phone number that went straight to voicemail. Eventually I found a different phone number and was able to get through to the owner who said that they do not offer tea service in Fort Lauderdale even though that's where they are now based and even though it's bookable on their website. I asked for a refund... months ago. Called back a few times and left some messages, but was never able to get a person on the phone again. Still waiting for my refund. Think twice before doing business with this company.
Rodney
The place is only accepting orders online and via phone at this time, but it has a great customer service and someone will help you with picking the right tea for you, out of so many options. I highly recommend Apple Caramel and Almond, and also Lemon Ginger. They often have a tent on weekends Farmers Markets in the area.
Marisela Sanchez
I needed help with placing an order and John was very helpful with helping me navigate the website. I loved their selection. I received my first order and shipping was free. It took about 2 weeks to receive my order, but I am very satisfied with the quality and specially appreciate the instruction in the packed for steeping time and temperatures. Will order again
Elizabeth Cruz
Received my order and was very impressed by the quality of the teas. I recommend this shop for its superior customer service. They have a great website too.
Pedro Manuel Marrero
Excellent tea quality, staff is very knowledgeable of all their different teas. They help you place your order or you can visit on weekends at the farmers market. If you LOVE loose leaf teas, this is your place.
Nadia Chevalier
Love the variety of teas they have. I love their mint tea. Very nice customer service, they answered all the questions that I had. Recommend this place to all tea lovers.
Jorge Calle
Excellent tea and great service. Very good ordering site.
Very good service and excellent product. If you are a fan of tea I recommend it! Thank you
Laura Sessum
Wish I would’ve read the reviews before ordering. Great tea when we bought it at local farmer’s market, but ordered online on 9/26 and have yet to receive our order. Emailed John and was told on 10/12 it would be shipped that day or the next, and still nothing. Now they’re not responding to email or calls.
Heaven F.
Great amazing teas, as a world traveler these are truly the best teas I have ever encounteredThe Review
Rodney Kuhlmann
I discovered Demurs Fine Tea while visiting the Farmers Market, and was very happy to speak with them and learn about their organic teas. They have superior customer service and the best teas in town. Thank you so much for being approachable and caring for the environment.
Ainsley McGovern
I placed an order online for over $50 worth of tea on August 9th and as of October 15 I still haven’t received it.
I emailed the customer service email, no response. In early September, I called and spoke to someone who assured me they’d send it out immediately. About 3 weeks later I got a shipping notification email. I received the “rate your experience” email and nothing ever arrived. Round two, I received the shipping email and still nothing. I’ve sent another email, though I’m not expecting a response.
If you see DeMurs locally at a farmers market, the tea is lovely. However, never never never order from them online. I’ve been out $51 for over 2 months now with no product. I just want my money back.
PHONE NO LONGER IN SERVICECLOSED
BEWARE! Saw that they offer tea service in the Fort Lauderdale area. I made a reservation and paid a lot of money upfront. The confirmation email came with an address that doesn't exist and a phone number that went straight to voicemail. Eventually I found a different phone number and was able to get through to the owner who said that they do not offer tea service in Fort Lauderdale even though that's where they are now based and even though it's bookable on their website. I asked for a refund... months ago. Called back a few times and left some messages, but was never able to get a person on the phone again. Still waiting for my refund. Think twice before doing business with this company.
The place is only accepting orders online and via phone at this time, but it has a great customer service and someone will help you with picking the right tea for you, out of so many options. I highly recommend Apple Caramel and Almond, and also Lemon Ginger. They often have a tent on weekends Farmers Markets in the area.
I needed help with placing an order and John was very helpful with helping me navigate the website. I loved their selection. I received my first order and shipping was free. It took about 2 weeks to receive my order, but I am very satisfied with the quality and specially appreciate the instruction in the packed for steeping time and temperatures. Will order again
Received my order and was very impressed by the quality of the teas. I recommend this shop for its superior customer service. They have a great website too.
Excellent tea quality, staff is very knowledgeable of all their different teas. They help you place your order or you can visit on weekends at the farmers market. If you LOVE loose leaf teas, this is your place.
Love the variety of teas they have. I love their mint tea. Very nice customer service, they answered all the questions that I had. Recommend this place to all tea lovers.
Excellent tea and great service. Very good ordering site.
Excellent selection of organic and kosher teas.
Excellent quality. Thanks!
Restaurantji Recommends
Very good service and excellent product. If you are a fan of tea I recommend it! Thank you
Wish I would’ve read the reviews before ordering. Great tea when we bought it at local farmer’s market, but ordered online on 9/26 and have yet to receive our order. Emailed John and was told on 10/12 it would be shipped that day or the next, and still nothing. Now they’re not responding to email or calls.
Great amazing teas, as a world traveler these are truly the best teas I have ever encounteredThe Review
I discovered Demurs Fine Tea while visiting the Farmers Market, and was very happy to speak with them and learn about their organic teas. They have superior customer service and the best teas in town. Thank you so much for being approachable and caring for the environment.
I placed an order online for over $50 worth of tea on August 9th and as of October 15 I still haven’t received it. I emailed the customer service email, no response. In early September, I called and spoke to someone who assured me they’d send it out immediately. About 3 weeks later I got a shipping notification email. I received the “rate your experience” email and nothing ever arrived. Round two, I received the shipping email and still nothing. I’ve sent another email, though I’m not expecting a response. If you see DeMurs locally at a farmers market, the tea is lovely. However, never never never order from them online. I’ve been out $51 for over 2 months now with no product. I just want my money back.