Brooklyn Water Bagel

The place is nice but the employees look like they don’t know the process and how to move around. Food is meh 😒.

Atmosphere: 3

Food: 2

Service: 2

No plain bagels and a 20 minute wait for more because they sold out at 9 am.

Atmosphere: 2

Food: 2

Service: 2

Terrible. I’ve never had a bad experience at the other locations but this is what I received when I asked and paid for extra butter. What a joke!

Atmosphere: 3

Food: 1

Service: 1

Today, Monday, November 18, 2024 I ordered my bagels through DoorDash. I got two bagels one just plain, so that I could toast myself another time, and one with cream cheese. First of all, the one that was plain had mold or some sort of white substance on it and it was hard as a rock when I tried to cut it that part off, so I ended up throwing it away, it also was just packaged just thrown in the bag, not wrapped or anything just literally sitting in the bag makes you wonder how your food is handled🤔 so a bit of a turn off there.

Then, I proceeded to eat my bagel with cream cheese. It was also hard as a rock not warm at all since I ordered it toasted and barely any cream cheese? Really? Are you holding back on cream cheese at a BROOKLYN bagel place?? disappointed to say the least this but, this isn’t the first time I’ve had a problem with the food lately, so I had to write a review. I hope this is not due to getting customers with to go/delivery orders that they get treated differently. Every customer should be treated the same since we’re all spending our money and just because we’re not there physically doesn’t mean you should mistreat the food, not prepare/ package properly, give old food etc., should be the same way for EVERYONE .

I don’t expect free food or refund. I just want warn others to maybe choose elsewhere. Tons of delis and cafes in the city. Not that it’s make a huge difference to them, but I’ll choose another establishment going forward because I don’t wanna risk spending my money or time here anymore. But I was a long time customer so, bummer.

But seriously guys it’s bagels not surgery.

Food: 2

Service: 1

Lousy hard bagels. May be a Monday morning thing.

Really hit the spot on a Sunday morning. The coffee ice cubes weren't my favorite though

Atmosphere: 3

Food: 4

Service: 5

Incredible place, wonderful staff, a very kind woman works at the front. I came in for the first time to grab coffee early in the morning. She showed me everything and explained it, and was very polite. I highly recommend this place to anyone who wants to visit. Next time I stop by for lunch, I will definitely try not only the coffee but also the food they prepare.

Atmosphere: 5

Service: 5

I order from doordash ...Brooklyn bagel forgot my applesauce and loaded my bagel with too much cream cheese when I asked for cream cheese on the side not on my bagel and they forget my bacon on my bacon too usually there orders and great no mistakes but whoever do the doordash orders or my order today wasn't paying attention to details .

Gluten-free bagel was not toasted it was microwaved and was horrible and had virtually no cream cheese on it

Dietary restrictions: Gluten free

Atmosphere: 5

Food: 2

Service: 5

Always fresh baked goods and such friendly and helpful staff

Atmosphere: 5

Food: 5

Service: 5

This was our first time visiting a Brooklyn Water Bagel as we are from Canada. Sharon was absolutely fantastic! She was patient and recommended some goodies. She was super polite and served us with a smile. The bagels were so delicious but the icing on the experience was the Ice Coffee!! Ice cubes made of coffee ?! Genius. Absolutely loved the selection and the creamer fountain was an excellent touch.

Thank you Sharon. We hope to come by again before we head back home!

Atmosphere: 5

Food: 5

Service: 5

I am from NYC and was so excited to try this place. The food was too hot to eat right away which I loved, but the bagel was stuck to the paper. Overall I loved the food

Parking: Great parking

Atmosphere: 5

Food: 5

Service: 5

Please stop putting flyers on windshields of cars they just blow off and end up in ocean or on street. I do you like your breakfast though.

Atmosphere: 3

Food: 5

Service: 1

Great location and great food but they close obnoxiously early…. Should be open until at least 3 or 4 pm for later lunch crowd and would get a lot more business.

Atmosphere: 5

Food: 5

Service: 5

food was incorrect, and when i asked what can we do they said nothing, so rude

Atmosphere: 2

Food: 2

Service: 2