Very nice restaurant. My sister in law gave the recommendation and I’m so glad we came. The food was amazing and the portions are large! It was definitely worth the drive from Ocala. Great service!
Haley Hensey Blanchette
Is Choptix under new management?! Had an AWFUL experience today.
We were served raw fish that looked fake and tasted so off my friend spit it out. We addressed these concerns with our waiter who then brought a box and told us to take it to someone who would eat it but we would have to pay. After being ignored and not getting any service the remainder of our meal we told the man taking payment we were not paying for the bad food that couldn’t be eaten. We were then approached by the same waiter who was extremely rude and essentially blamed our tastebuds for this bad experience. After asking for a manager multiple times, who we never saw, we were instead greeted by a Gainesville PD officer the restaurant called. Needless to say, we paid and then vented to the very sweet officer about the horrible experience and apologized for the extreme waste of resources on behalf of the restaurant.
Honestly, if this is how a business treats its customers how are they still open?!
Evonne Piazza
If I could leave this restaurant zero stars I would. This is the worse dining experience I have ever had in Gainesville. I ordered two sushi rolls and when they came to the table, something seemed odd about them. The salmon on top of one of the rolls looked like fake fish. The ingredients did not look or taste fresh. I took a bite of each roll and spit out my food. I told the waiter I did not like the food, and when I explained what was wrong he said he was going to speak with his "manager." He came back with a to-go box and told me they were still going to charge me for my meal, but I could take the sushi home with me to give to someone else. I would not feed that food to my worst enemy. He also told me I could order something else from the menu but I would have to pay for that meal in addition to the sushi. Due to the poor quality of the food and the fact that I literally could not keep it down, I should have not been charged for this meal.
When we went to check-out, we explained the situation again to another employee, he said he could not make the decision of not charging us for the meal and had to go get his "manager". Instead of a manager coming to speak with us, our waiter came and argued with us about paying for the meal. He told us that if they let everyone eat their food and"walk out the door" they would be out of business. This was particularly offensive, as I could literally not eat the food and did not walk out the door as he was stating. He went to go talk to his "manager" (who has not come out to speak with us). He came back saying he had a resolution of taking 15% off the bill - which was not a resolution. We then asked to speak to the manager ourselves. The manager never came to speak with us, I am not sure there was ever a manager there. We waited at the front desk for another 20 minutes and the manager never came. BUT - our waiter called the police on us for a $30 meal. As this was happening, 3 customers came to the restaurant to eat and left due to them witnessing our interaction with the employees here.
I have never, in my life , have had such terrible service or experienced poor business like this in general. I have been to this establishment many times in the past - and all have been good experiences except for today. We will no longer recommend this establishment to anyone and will never be coming back.
Mejia Zaccaro
Not a place I will rerurn to. The hot and sour soup was extremely sour, vinegary to the extreme. The summer rolls had hair. The broccoli and pork sauce was overpowering. The service was lacking. The view is amazing.
Atmosphere: 4
Food: 2
Service: 2
Richard Swilley
As a regular customer of Chopstix for over 20 years, I've had many frustrating visits. The food is often good and my personal complaints have to do with indifferent and slow service. Today was no different except with a sprinkle of rudeness. In all of my experiences at Chopstix, I've NEVER had an excellent experience. I've been ok with that until today.
What made today different was I met a few friends for lunch which brought our party to five. We ostensibly had two parties so requested two checks. Many times, I just gloss over the bill and add a 15ish-% tip, rounded up. However , I noticed there was an automatically added 20% tip (for five parties or more). I think there's an issue here. Serious issue. A 20% tip is for excellent service, an experience I've never experienced here.
I had a brief discussion with my friends outside and we all agreed the service today was subpar and not worthy of such a tip.
After over 20 years of patronage, it's disappointing to see such a policy shift. I think it's time to avoid Chopstix for a while, perhaps permanently, due to this enforced tipping policy. I'm not ok with this now and can't see a situation where it ever will be acceptable to me. I wish this local company the best success in the future, but I won't be a part of it.
Atmosphere: 3
Food: 4
Service: 1
Derik G
The food was good, we had the fried curry wonton's, and spring rolls for appetizers. The spring rolls were delicious(not greasy), lite and well balanced. The curry wontons were good but not memorable. I truly enjoyed the Pad Thai , I wish it had more scallions because it's just brown on brown. I didn't get much scrambled egg. That was disappointing.
Atmosphere: 3
Food: 4
Service: 3
Melva Nelson Thompson
Awful experience! My daughter raved about this place, she comes here often.... only for her to bring us (her family) here and have to wait and entire hour for 2 noodle bowls and a 4 seasons dish! We watched everyone in the restaurant who came in at the same time and later get appetizers and entire meals while my children and I sat for 55 min waiting until we finally left! Not to mention, we waited 20 min in the parking lot for them to open back up at 4pm from their break! The whole time, nobody checked in to see what the hold up was. Terrible, no thank you!
Ethan Blair
This is the first Facebook review I’ve ever written, and I wish it were for something positive — but this place was just that bad.
I don’t usually go out of my way to leave reviews, but after the experience we had here, I felt like I had to say something. The customer service was absolutely awful. We interacted with four employees during our visit, and two of them were outright rude — not just dismissive, but actively unpleasant to deal with.
As for the food? I genuinely don’t know how they served what they did with a straight face. It was nearly impossible to eat — dry, bland, and completely flavorless. It honestly felt like no effort was put into it at all.
This was a total waste of money and time. Do yourself a favor and eat literally anywhere else. There are too many great restaurants out there to spend your money on an experience like this.
Terri LeBel
Very unwelcoming and unpleasant staff.
Steve LeBel
I was excited to try the Chopstix Cafe. The menu looked great and it was convenient to the east side of Gainesville.
We arrived shortly after 4:00, when they are scheduled to open. There was no one at the hostess station, so we sat in the dining room, as close to the station as possible. There was only one other occupied table.
No one came to serve us, however a couple of employees arrived and became occupied with the cash register. At 4:20, I asked at the register if the restaurant was open.
The (senior) woman became belligerent, asking if I had seated myself in the dining room. I explained “yes”, because there was no one at the hostess station. The woman insisted she had been at the register (since they had opened) in a “snotty” tone and manner, as if we were invisible to each other, and I had fraudulently entered the dining room.
I told her we were going elsewhere, “thank you”, to which, rather than trying to salvage the conversation and the sale, she responded simply “then go somewhere else”. Bye!
We had heard the service was poor but the food was good. We regret we never made it that far. We won’t be back and suggest Chop Stix Cafe be avoided until the senior cashier/trainer/whatever bad example she is, is gone.
Food and service was very good. The vermicelli rice noodles with pork or chicken was perfect. My husband had pork and I had chicken. The egg drop soup was superb and we shared the thai house salad. Prices are very fair. Jasmine tea is excellent. We will be back.
Tami Renee
I cannot say enough good things about Chopstix. The food is so good and you can tell everything is fresh. The service is always friendly and efficient. We often celebrate big events here and last night we celebrated my husband's 60th birthday in the private dining room. I was so busy running around talking to our 18 guests that I just asked Titi Le to order appetizers for the crowd, whatever. She asked a few questions and brought out exactly enough (not too much which many places would have done from that request to boost the bill) and a good variety to keep us having a great time until our food came. We all enjoyed our meal-lots of 'Wow, taste this,' heard around the tables. Our orders were all correct as were our individual checks, which is often not the case with big parties. The most fun part of the evening was when they surprised my husband with dessert and a fun version of the happy birthday song accompanied by a gong. I didn't realize that our party was running late, but we were never hurried or asked to leave. If you have a fun occasion to celebrate CALL CHOPSTIX CAFE!
Ann B
Fresh ingredients, and taste was as wonderful as the presentation! Oh, and the service was on point, quick, and very helpful. Portion sizes were large enough to take home for the next day’s lunch and supper!!
Shronda Allen
I have heard about this restaurant for many years from my grandparents and I decided I wanted to go. My daughter took me here for Valentine’s Day. When I say the food was absolutely delicious I mean just that. Well worth the money and we will be coming back. Oh and thank you to the greeter she was soooo nice and welcoming and TT our waitress was absolutely amazing.
N E
The food was so delicious and the staff did very well with our big group. I highly recommend this place.
Very nice restaurant. My sister in law gave the recommendation and I’m so glad we came. The food was amazing and the portions are large! It was definitely worth the drive from Ocala. Great service!
Is Choptix under new management?! Had an AWFUL experience today. We were served raw fish that looked fake and tasted so off my friend spit it out. We addressed these concerns with our waiter who then brought a box and told us to take it to someone who would eat it but we would have to pay. After being ignored and not getting any service the remainder of our meal we told the man taking payment we were not paying for the bad food that couldn’t be eaten. We were then approached by the same waiter who was extremely rude and essentially blamed our tastebuds for this bad experience. After asking for a manager multiple times, who we never saw, we were instead greeted by a Gainesville PD officer the restaurant called. Needless to say, we paid and then vented to the very sweet officer about the horrible experience and apologized for the extreme waste of resources on behalf of the restaurant. Honestly, if this is how a business treats its customers how are they still open?!
If I could leave this restaurant zero stars I would. This is the worse dining experience I have ever had in Gainesville. I ordered two sushi rolls and when they came to the table, something seemed odd about them. The salmon on top of one of the rolls looked like fake fish. The ingredients did not look or taste fresh. I took a bite of each roll and spit out my food. I told the waiter I did not like the food, and when I explained what was wrong he said he was going to speak with his "manager." He came back with a to-go box and told me they were still going to charge me for my meal, but I could take the sushi home with me to give to someone else. I would not feed that food to my worst enemy. He also told me I could order something else from the menu but I would have to pay for that meal in addition to the sushi. Due to the poor quality of the food and the fact that I literally could not keep it down, I should have not been charged for this meal. When we went to check-out, we explained the situation again to another employee, he said he could not make the decision of not charging us for the meal and had to go get his "manager". Instead of a manager coming to speak with us, our waiter came and argued with us about paying for the meal. He told us that if they let everyone eat their food and"walk out the door" they would be out of business. This was particularly offensive, as I could literally not eat the food and did not walk out the door as he was stating. He went to go talk to his "manager" (who has not come out to speak with us). He came back saying he had a resolution of taking 15% off the bill - which was not a resolution. We then asked to speak to the manager ourselves. The manager never came to speak with us, I am not sure there was ever a manager there. We waited at the front desk for another 20 minutes and the manager never came. BUT - our waiter called the police on us for a $30 meal. As this was happening, 3 customers came to the restaurant to eat and left due to them witnessing our interaction with the employees here. I have never, in my life , have had such terrible service or experienced poor business like this in general. I have been to this establishment many times in the past - and all have been good experiences except for today. We will no longer recommend this establishment to anyone and will never be coming back.
Not a place I will rerurn to. The hot and sour soup was extremely sour, vinegary to the extreme. The summer rolls had hair. The broccoli and pork sauce was overpowering. The service was lacking. The view is amazing.
Atmosphere: 4
Food: 2
Service: 2
As a regular customer of Chopstix for over 20 years, I've had many frustrating visits. The food is often good and my personal complaints have to do with indifferent and slow service. Today was no different except with a sprinkle of rudeness. In all of my experiences at Chopstix, I've NEVER had an excellent experience. I've been ok with that until today.
What made today different was I met a few friends for lunch which brought our party to five. We ostensibly had two parties so requested two checks. Many times, I just gloss over the bill and add a 15ish-% tip, rounded up. However , I noticed there was an automatically added 20% tip (for five parties or more). I think there's an issue here. Serious issue. A 20% tip is for excellent service, an experience I've never experienced here.
I had a brief discussion with my friends outside and we all agreed the service today was subpar and not worthy of such a tip.
After over 20 years of patronage, it's disappointing to see such a policy shift. I think it's time to avoid Chopstix for a while, perhaps permanently, due to this enforced tipping policy. I'm not ok with this now and can't see a situation where it ever will be acceptable to me. I wish this local company the best success in the future, but I won't be a part of it.
Atmosphere: 3
Food: 4
Service: 1
The food was good, we had the fried curry wonton's, and spring rolls for appetizers. The spring rolls were delicious(not greasy), lite and well balanced. The curry wontons were good but not memorable. I truly enjoyed the Pad Thai , I wish it had more scallions because it's just brown on brown. I didn't get much scrambled egg. That was disappointing.
Atmosphere: 3
Food: 4
Service: 3
Awful experience! My daughter raved about this place, she comes here often.... only for her to bring us (her family) here and have to wait and entire hour for 2 noodle bowls and a 4 seasons dish! We watched everyone in the restaurant who came in at the same time and later get appetizers and entire meals while my children and I sat for 55 min waiting until we finally left! Not to mention, we waited 20 min in the parking lot for them to open back up at 4pm from their break! The whole time, nobody checked in to see what the hold up was. Terrible, no thank you!
This is the first Facebook review I’ve ever written, and I wish it were for something positive — but this place was just that bad. I don’t usually go out of my way to leave reviews, but after the experience we had here, I felt like I had to say something. The customer service was absolutely awful. We interacted with four employees during our visit, and two of them were outright rude — not just dismissive, but actively unpleasant to deal with. As for the food? I genuinely don’t know how they served what they did with a straight face. It was nearly impossible to eat — dry, bland, and completely flavorless. It honestly felt like no effort was put into it at all. This was a total waste of money and time. Do yourself a favor and eat literally anywhere else. There are too many great restaurants out there to spend your money on an experience like this.
Very unwelcoming and unpleasant staff.
I was excited to try the Chopstix Cafe. The menu looked great and it was convenient to the east side of Gainesville. We arrived shortly after 4:00, when they are scheduled to open. There was no one at the hostess station, so we sat in the dining room, as close to the station as possible. There was only one other occupied table. No one came to serve us, however a couple of employees arrived and became occupied with the cash register. At 4:20, I asked at the register if the restaurant was open. The (senior) woman became belligerent, asking if I had seated myself in the dining room. I explained “yes”, because there was no one at the hostess station. The woman insisted she had been at the register (since they had opened) in a “snotty” tone and manner, as if we were invisible to each other, and I had fraudulently entered the dining room. I told her we were going elsewhere, “thank you”, to which, rather than trying to salvage the conversation and the sale, she responded simply “then go somewhere else”. Bye! We had heard the service was poor but the food was good. We regret we never made it that far. We won’t be back and suggest Chop Stix Cafe be avoided until the senior cashier/trainer/whatever bad example she is, is gone.
Restaurantji Recommends
Food and service was very good. The vermicelli rice noodles with pork or chicken was perfect. My husband had pork and I had chicken. The egg drop soup was superb and we shared the thai house salad. Prices are very fair. Jasmine tea is excellent. We will be back.
I cannot say enough good things about Chopstix. The food is so good and you can tell everything is fresh. The service is always friendly and efficient. We often celebrate big events here and last night we celebrated my husband's 60th birthday in the private dining room. I was so busy running around talking to our 18 guests that I just asked Titi Le to order appetizers for the crowd, whatever. She asked a few questions and brought out exactly enough (not too much which many places would have done from that request to boost the bill) and a good variety to keep us having a great time until our food came. We all enjoyed our meal-lots of 'Wow, taste this,' heard around the tables. Our orders were all correct as were our individual checks, which is often not the case with big parties. The most fun part of the evening was when they surprised my husband with dessert and a fun version of the happy birthday song accompanied by a gong. I didn't realize that our party was running late, but we were never hurried or asked to leave. If you have a fun occasion to celebrate CALL CHOPSTIX CAFE!
Fresh ingredients, and taste was as wonderful as the presentation! Oh, and the service was on point, quick, and very helpful. Portion sizes were large enough to take home for the next day’s lunch and supper!!
I have heard about this restaurant for many years from my grandparents and I decided I wanted to go. My daughter took me here for Valentine’s Day. When I say the food was absolutely delicious I mean just that. Well worth the money and we will be coming back. Oh and thank you to the greeter she was soooo nice and welcoming and TT our waitress was absolutely amazing.
The food was so delicious and the staff did very well with our big group. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
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