Not a regular pollo tropical restaurant!It is in a college campus food court. Many menu items not available and they don't accept any offers, rewards, or discounts. Not a regular pollo tropical restaurant!Parking is scarce and you must pay for it as well. No regular chicken meals, mostly just tropichop bowls and sandwiches.
Raul Ramos
I love Pollo tropical but unfortunately it was moved off Archer road in Gainesville to some location inside the university I could not find it even with Google maps so I can't relate to you if it's any good there or not it was great while it was on Archer but I'll never go looking for it again tied me up in traffic for no reason and I couldn't find it not even so much as a sign once it said you're here I still couldn't see anything so I won't be going to Pollo tropical in Gainesville anymore I hope the balls will find it though enjoy it because I had enjoyed it when I found it on Archer road where it was accessible to people
Cadence Busbee
it’s ok, but i’m a vegetarian so i would get the vegetarian bowl but i had no idea that the yellow rice had chicken broth until someone told me on like my 10th time ordering. that was somewhat my fault but the problem is when i switched to white rice, it’s always hard like uncooked or undercooked. it’s gross that i’m like crunching my rice. anyways, i get that it’s in a college student union, but if i’m spending my money there i want it to be a bit more edible. service is always great though
Miles Zero
I would give 0 star! We waited for very long time, everyone who ordered behind us could get food before us. So, only Asian can’t get food? Ridiculous
Calvin Fai
Good food and price, but poor handling of peak hours - if you see anyone waiting for their orders when you get in line, you'll be waiting 30-40 minutes for your own.
Keziah Tatiana
I ate at Pollo Tropical in the UF Reitz Union and I would say it is deserving of its three star review. The lines and wait times are pretty long, but that is to be expected on a college campus. The staff were very nice and accommodated my meal to ensure my sauces were all on the side. I don't usually like mustard ,but the mustard on the cuban was very good. For the price ($9) the cuban was quite small compared to other places in the area. It was warm, but the do not give bags so you will have your sandwich wrapped in that thin paper and placed on the counter. Overall, a decent place to eat at, just not when you are in a rush.
Bradley B.
Food consistently takes forever to order & cook, usually undercooked and cold. Not worth the money
FSUfaninWA
Went for dinner at 7 pm. When I order the half chicken, was told it would be a 30 minute wait. Another staff member pointed out three racks of chicken. The person behind the register appologized by saying she didn't see them. Got our food but had to go back for the sauces. Three of the staff went out to use their cell phones and came in and closed the dining area and register. Orders only by the app or drive thru, this was before 7:30 pm. My chicken was raw. Parts of it had blood. Showed my wife and we left. The AC was not working in the dining area either. Will not be back.
U7675NKchrisr
Manager was exceptionally rude. Waited 30 minutes to find out they could not make a meal. Told to go online to get refund, delivered only 1 meal without attempting to solve problem. Will NEVER return to this place again
BASS COMMANDER
This pollo tropical is the best in town totally worth your money and everything is always fresh
They don't even know how to cut a chicken, let alone cook one, they get your order wrong (always short), the consistency of the food is terrible. Beans ordered were almost all water.
fredrikwood
I eat here from time to time because I crave their menu, but they rarely get it all right. The Churrasco was pretty good, but a little too done. They forgot the chopped tomatoes and corn on the tropichop and they were out of red beans. That was understandable and they gave me black beans on the side instead and they were really very good! I ordered on line for pick up on the shelf so I wouldn't have to wait, but I had to wait in drive thru line for 45 minutes even though there were only a about 6 or 7 cars in front of me because lobby was closed at 8:30 and I did not know that when placing the order, so I got my meal very late and that was probably why it was cooked to much with them trying to keep it warm which they did pretty good. If the lobby were open, it would probably have worked okay, but the staff all seemed pretty unhappy like the several previous times I have gone. Something is not working right at this store. I remember when they first opened here and they ran smoothly and everything got done right! I wish they could get there again because their menu is awesome!
Safi Shams Muhtasimul Hoque
This is the best chain restaurant in USA. I will recommend it to any south asian as the taste is similar to south asian foods
Raul N. Rueda
Bunch of lazies working here. Lights are off. We walk in the restaurant and then we are told that it's only drive-thru. Duh, knumbskulls lock the doors and turn on the lights.
Rafiul Kabir
I love their tropichop as it has beyond meat option. An excellent choice for vegan people.
Not a regular pollo tropical restaurant!It is in a college campus food court. Many menu items not available and they don't accept any offers, rewards, or discounts. Not a regular pollo tropical restaurant!Parking is scarce and you must pay for it as well. No regular chicken meals, mostly just tropichop bowls and sandwiches.
I love Pollo tropical but unfortunately it was moved off Archer road in Gainesville to some location inside the university I could not find it even with Google maps so I can't relate to you if it's any good there or not it was great while it was on Archer but I'll never go looking for it again tied me up in traffic for no reason and I couldn't find it not even so much as a sign once it said you're here I still couldn't see anything so I won't be going to Pollo tropical in Gainesville anymore I hope the balls will find it though enjoy it because I had enjoyed it when I found it on Archer road where it was accessible to people
it’s ok, but i’m a vegetarian so i would get the vegetarian bowl but i had no idea that the yellow rice had chicken broth until someone told me on like my 10th time ordering. that was somewhat my fault but the problem is when i switched to white rice, it’s always hard like uncooked or undercooked. it’s gross that i’m like crunching my rice. anyways, i get that it’s in a college student union, but if i’m spending my money there i want it to be a bit more edible. service is always great though
I would give 0 star! We waited for very long time, everyone who ordered behind us could get food before us. So, only Asian can’t get food? Ridiculous
Good food and price, but poor handling of peak hours - if you see anyone waiting for their orders when you get in line, you'll be waiting 30-40 minutes for your own.
I ate at Pollo Tropical in the UF Reitz Union and I would say it is deserving of its three star review. The lines and wait times are pretty long, but that is to be expected on a college campus. The staff were very nice and accommodated my meal to ensure my sauces were all on the side. I don't usually like mustard ,but the mustard on the cuban was very good. For the price ($9) the cuban was quite small compared to other places in the area. It was warm, but the do not give bags so you will have your sandwich wrapped in that thin paper and placed on the counter. Overall, a decent place to eat at, just not when you are in a rush.
Food consistently takes forever to order & cook, usually undercooked and cold. Not worth the money
Went for dinner at 7 pm. When I order the half chicken, was told it would be a 30 minute wait. Another staff member pointed out three racks of chicken. The person behind the register appologized by saying she didn't see them. Got our food but had to go back for the sauces. Three of the staff went out to use their cell phones and came in and closed the dining area and register. Orders only by the app or drive thru, this was before 7:30 pm. My chicken was raw. Parts of it had blood. Showed my wife and we left. The AC was not working in the dining area either. Will not be back.
Manager was exceptionally rude. Waited 30 minutes to find out they could not make a meal. Told to go online to get refund, delivered only 1 meal without attempting to solve problem. Will NEVER return to this place again
This pollo tropical is the best in town totally worth your money and everything is always fresh
Restaurantji Recommends
They don't even know how to cut a chicken, let alone cook one, they get your order wrong (always short), the consistency of the food is terrible. Beans ordered were almost all water.
I eat here from time to time because I crave their menu, but they rarely get it all right. The Churrasco was pretty good, but a little too done. They forgot the chopped tomatoes and corn on the tropichop and they were out of red beans. That was understandable and they gave me black beans on the side instead and they were really very good! I ordered on line for pick up on the shelf so I wouldn't have to wait, but I had to wait in drive thru line for 45 minutes even though there were only a about 6 or 7 cars in front of me because lobby was closed at 8:30 and I did not know that when placing the order, so I got my meal very late and that was probably why it was cooked to much with them trying to keep it warm which they did pretty good. If the lobby were open, it would probably have worked okay, but the staff all seemed pretty unhappy like the several previous times I have gone. Something is not working right at this store. I remember when they first opened here and they ran smoothly and everything got done right! I wish they could get there again because their menu is awesome!
This is the best chain restaurant in USA. I will recommend it to any south asian as the taste is similar to south asian foods
Bunch of lazies working here. Lights are off. We walk in the restaurant and then we are told that it's only drive-thru. Duh, knumbskulls lock the doors and turn on the lights.
I love their tropichop as it has beyond meat option. An excellent choice for vegan people.