Burger King in Jacksonville

“There was ONE young man running the whole show, Matthew Jackson. People aren’t always nice when it’s late, they’re hungry, tired and ready to be home and have to wait a little longer than they would like. This young man was everywhere, doing everything and still had a smile on his face! His attitude was very positive considering the stressful situation he was in. It might have taken a second longer to get but the food was still good, still hot and the order wasn’t messed up. I hope his managers realize how great he is and compensate him accordingly!!!“

“Absolutely love the service here and the happy faces. It's literally like night and day if I had to compare the edgewood location. I will keep driving the lil extra distance. For this wonderful service. What a way to turn my night around after dealing with bs at other BK locations. I will keep coming back to this one! If you want your food hot and fresh. Wish a sincere smile of curiosity. Come to commonwealths BK location. YOU WON'T BE DISAPPOINTED“

“The customer service and employees are 100 times better than the Burger King in Oakleaf. They seem to be run out of product less. The cashiers I see in the drive thru are very polite. If they don't have something they do offer a suitable replacement.“

“Open late & always fast service with fresh, hot food!! The bacon king is most definitely the best burger they have! Also, if you do not participate in their rewards program - you are missing out! Download the app and join today! It doesn't cost anything & there is nothing to lose -- coupons are digital & the rewards are rewarding! Who doesn't love free food?!“

“I really enjoy their breakfast sandwich combination. 👨‍🍳

The chef makes a decent and nice sized bacon croissant breakfast sandwich. I really wish for a nicely fluffy and just very lightly buttery croissant with fully cooked and not yet crispy bacon, just cooked and not dry egg, and nice layer of melted cheese covering and just slightly overhanging the sandwich. I really wish for fresh, local, and high quality ingredients.
🥐 🍳 🧀 🥓

Also, I wish for the chef to make a nice side of medium golden hashbrowns dusted with light salt. I love a side of ketchup for the potatoes and slightly the sandwich.
🥔 🧂
🍅

I wish for a medium sized and medium green side salad with ranch.

I have high food expectation and wish for wonderful quality. I wish to try eating inside.
✨ 🍽️“

“This Burger King in my opinion is the best in Jacksonville. The Management is Great and the Staff are very Respectful and kind. I've never seen anyone have a bad day if so it's definitely not shown and taken out on customer's.“

“My kids love Burger King and this one has the friendliest cashiers I’ve encountered in a very long time plus my fries are always fresh. So I’ll keep coming back. Please continue to serve quality and good service and stand out from the rest 🙏🏽“

“I like coming to this location. It is really clean and staff is very friendly. The shift manager Jamisha is super sweet and makes sure your taken care, and not to mention the service is outstanding. Would definantely recommend this location to everyone. Keep it up👏“

“This was the most positive restaurant I've ever been to. Thru my years I've been to high end restaurants to some of the 'one star' restaurants and the employees at this Burger King were the most polite, and upbeat I have ever seen. They made us feel welcomed and we'll, happy. Everyone that spoke to us were extremely kind and not in a patronizing way. Both my wife and I were very impressed. We will definitely be coming back here.“

“The people that work in here are great! The food is always good. It's made just how I order it. However, I guess they're short-handed a little bit, because every time I go in there most all of the tables are dirty. I bring it to one of the young ladies attention, and she comes out there and cleans them all. While she's cleaning the tables, they are hollering for her to hurry up and get back here and help make these hamburgers. Hire someone to just keep the lobby clean!“

“From the amazing customer service to the delicious and best chicken sandwich this locally owned Burger King is the Number 1 in the city! The menu is simple and the only place you're gonna get a tastebud thankful Whopper. As a former employee of another Burger King and more importantly a long time customer, I can personally vouch for the excellent management team and hard working employee's with customer satisfaction always in mind! I value more than anything, how you treat someone. They have always treated me with respect at this store and that means the world to me! Thank you for being the best Burger King in Jacksonville and top notch in your commitment to serve the community with amazing customer service!“

“I just have to take a moment to recognize Miss L at this Burger King location. Every single time I stop by, it seems like she's handling everything on her own—but you’d never know it by how smoothly everything runs! Miss L is the kind of employee who is a true gem, one you rarely find these days. No matter how busy or overwhelming things get, she manages it all with grace, a contagious smile, and a positive attitude that lights up the whole place.

Miss L’s dedication to her work and her customers is beyond impressive. She treats everyone with kindness and warmth, making each visit feel personal and special. Even when the pressure is on, she never falters. It’s clear that she not only loves what she does but truly cares about creating the best experience for her customers. She has a beautiful soul that can change someone’s day just with her amazing attitude and heartwarming smile. People like Miss L are the heart and soul of excellent customer service.

Without a doubt, she deserves a raise. Now, I know people often say that in reviews—but I truly mean this from the bottom of my heart. Miss L is probably the only person I’ve ever met who I can honestly and sincerely say deserves a raise, and I’ve had multiple interactions with her during my visits. Every time I go to get my 6 sausage, egg, and cheese croissants, she delivers the same exceptional service and energy. She’s often working alone, but you’d never guess it by how smoothly she runs everything. Miss L stands out because she embodies everything you want in an employee—hardworking, caring, and uplifting.

Employees like her are priceless, and I hope management recognizes just how valuable she is. A pay increase would only be fitting for someone of her caliber—she’s earned it not just for her hard work, but for being such an amazing person.

Miss L, thank you for always making every visit an absolute pleasure. You are a shining example of what true service looks like!“

“It is absolutely a pleasure to spend your hard earned money and get great customer service the young lady Ms. Smiley was Professional, Patient and Polite,As she was serving me through the drive-through, you can tell that she did not have an attitude , or she was doing her job. She actually live up to her name too. Once I drove up to the drive-through window, She had a beautiful Smile. Wow…That’s what I’m talking about. I enjoy spending my hard earned money at a place where the Manger exhibit Great and Respectful Customer Service!Thank you so much Ms. Smiley!Have a wonderful weekend.“

“These folks do not mess around,when it comes to good food & service! Placed our order & got our delicious food,pretty quickly. And it was exactly what we wanted.No mistakes or waiting in drive thru forever.Other Burger Kings around JAX,could sure learn from this one.Nice work,folks!“

“So, I previously made an order using my rewards for a cheeseburger at this location. Unfortunately I was not able to make it to the location to pick it up. I was in the area wanted a bite to eat and contacted Customer Support regarding the issue. I was told someone will get back to me within 48 hours. But I'm welcomed to speak with the manager at the location who may have knowledge of the item not being picked up. I must say the employees in the manager or very welcoming respectful and helpful. They communicated to each other what my issue was and made sure that it was taken care of without hesitation. I really appreciated that service and I want to say Miss Terry, Brandon and her crew you all are doing an awesome job Thank you!“

“We recently ate at this location and had great service and great food. Our order was correct. The fountain pop/soda had flavor to it. The food was freshly made and warm. Unlike the bad service and food and drinks at the Southside Blvd location. Poor rating there a few times. Good job to the staff at the Monument Rd location. We will be back to the Monument location not the Southside location.“

“The place was very clean, The bathroom very clean, The service was very professional, very courteous. The food was very good, hamburgers was made very well and extremely delicious. My overall rating for anybody at this restaurant. It is the best Burger King and I've ever been to since I've been back in the state of Florida almost 3 years.“

“NO tomato on burger I asked for extra onion i got no tomato,No extra onion either, No lettuce, and I ordered onion rings NO sauce until tomorrow, get it together pay attention, Im tired of BK , that used to be a great place to eat No one cares enough to pay attention, I got a burger flooded with MAYO ,, hardly worth 13 dollars“

“10/30/24 around 9:55 p.m. - The service was amazing! I couldn’t hear the woman in the speaker, so she asked me to move forward. She took my order at the window and was very patient with me the entire time! They made my food correctly when I’m honestly very complicated! They also gave me extra of both my sauces I asked for! There was also young man too who was also very kind! My food was also very good- bussin. Thank y’all for the positive interaction! I was starving!“

“The young lady who was on the register was very patient and helpful.I forgot her name but just no she was such a breath of fresh air compared to some of the other places I stop by to get food from I'm going to try to describe her.she is a young blk tall brown skin thick soft spoken young lady ,she was so helpful an she suggested other items on the menu. But I unfortunately only had a few dollars to get something to eat I'm diabetic.. The next time I go there I'm going to make sure I get her name because she was so helpful and patient with me even thou she new I didn't have much money. Thank you you lady please keep being a good person with a good heart. Ps I wish I could have given her service 50 stars I would have.“

“My experience at BK was amazing.. as soon as I walked in I was greeted by Whitney she offered me a crown after I placed my order which took a little time but it was a little busy.. she handed me my order offered me ketchup with a smile.. Her friendly and positive attitude is definitely a reason for me to return.. kudos“

“I went thru the drive thru so I can’t comment much about appearance but when I got up to the speaker I was lost as I haven’t eaten at a BK in at least a year or more. The cashier was patient with me and got her manager to explain one of the meals for me to better understand. (Duo and trio meals). She was sweet and kind and when I went to pay I asked if I can get crowns for my kids even though I didn’t order a kids meal. She said how many kids and proceeded to give me 3 for my babies. When i received my meal it was hot and the cashier asked if I would please check real quick to make sure everything was in there, which it was! This surprised me a lot considering fast food places are so quick to get you out. Thank you for making me smile BK on Main Street! Keep up the good work!“

“I have not eaten Burger King in a long time and today I was in the area at a class and I had one hour to eat lunch and I decided to go to the Burger King as I was driving by it. It was orderly inside - the place was clean and I was treated kindly and respectfully by the Service representative at the counter. I ordered the two whopper juniors because it was cheaper than getting a regular whopper and it was also cheaper than buying one whopper Junior by itself because they had a special - five dollars. I waited about three or four minutes at the most period. I noticed in the back the manager was making sure everything was moving along and all the people that are working back there or wearing gloves and they were really nice. The work atmosphere seems to be very nice at this particular. Burger King. I am happy I stopped in. It is a very nice place to stop for a meal in Springfield on Main Street. When I’m in the neighborhood, I will stop back again.“