Burger King in Jacksonville

“So, I previously made an order using my rewards for a cheeseburger at this location. Unfortunately I was not able to make it to the location to pick it up. I was in the area wanted a bite to eat and contacted Customer Support regarding the issue. I was told someone will get back to me within 48 hours. But I'm welcomed to speak with the manager at the location who may have knowledge of the item not being picked up. I must say the employees in the manager or very welcoming respectful and helpful. They communicated to each other what my issue was and made sure that it was taken care of without hesitation. I really appreciated that service and I want to say Miss Terry, Brandon and her crew you all are doing an awesome job Thank you!“

“I made a simple order and they couldn't get it right. Large UNSWEET tea, Fish Sandwich with ketchup only and onion rings. Simple, right? Apparently not. I got a SWEET tea, regular fish sandwich with tarter sauce and cheese, it was NASTY, and regular french fries.. people CAN'T READ, or simply don't give a damn about the customers order and management is just as bad. You complain about anything and they get all pissed off at the customer because their employees can't read. I'm never visit this location again. Waste of time and money. Don't bother with this location.“

“There was ONE young man running the whole show, Matthew Jackson. People aren’t always nice when it’s late, they’re hungry, tired and ready to be home and have to wait a little longer than they would like. This young man was everywhere, doing everything and still had a smile on his face! His attitude was very positive considering the stressful situation he was in. It might have taken a second longer to get but the food was still good, still hot and the order wasn’t messed up. I hope his managers realize how great he is and compensate him accordingly!!!“

“Hot and fresh food, wonderful service, very very very very very very friendly employees,
I've had a wonderful experience everything was delicious this is actually beat every other Burger King I have been to in the past 15 years everybody in the store deserves a raise
Hear that corporate I'll be checking on that raise for my employees...
Thank you Burger King employees ❤️“

“Absolutely love the service here and the happy faces. It's literally like night and day if I had to compare the edgewood location. I will keep driving the lil extra distance. For this wonderful service. What a way to turn my night around after dealing with bs at other BK locations. I will keep coming back to this one! If you want your food hot and fresh. Wish a sincere smile of curiosity. Come to commonwealths BK location. YOU WON'T BE DISAPPOINTED“

“The customer service and employees are 100 times better than the Burger King in Oakleaf. They seem to be run out of product less. The cashiers I see in the drive thru are very polite. If they don't have something they do offer a suitable replacement.“

“I love being a regular here, it feels like a second family. I come here so much that certain workers know my order. Mari is one of the ones that remembers my order, she is a excellent worker.. I just love her energy and the vibes I get from every worker. They all deserve a raise.“

“I really enjoy their breakfast sandwich combination. 👨‍🍳

The chef makes a decent and nice sized bacon croissant breakfast sandwich. I really wish for a nicely fluffy and just very lightly buttery croissant with fully cooked and not yet crispy bacon, just cooked and not dry egg, and nice layer of melted cheese covering and just slightly overhanging the sandwich. I really wish for fresh, local, and high quality ingredients.
🥐 🍳 🧀 🥓

Also, I wish for the chef to make a nice side of medium golden hashbrowns dusted with light salt. I love a side of ketchup for the potatoes and slightly the sandwich.
🥔 🧂
🍅

I wish for a medium sized and medium green side salad with ranch.

I have high food expectation and wish for wonderful quality. I wish to try eating inside.
✨ 🍽️“

“I like coming to this location. It is really clean and staff is very friendly. The shift manager Jamisha is super sweet and makes sure your taken care, and not to mention the service is outstanding. Would definantely recommend this location to everyone. Keep it up👏“

“Omg!!!! They have the best drive thru lady!!! I was just there Wednesday the 30th in the pm after 5 maybe!!! The lady in the drive thru is one of the best at customer service!!!! She really should give classes on the subject!!! I hope they are paying her what she is worth, and if they aren't they need to give her a raise!!! I'll be back soon!! I hope she is working when I come in!! Wish I got her name!!! But excellent service!! Thanks so much!!!“

“I should've learned my lesson by now about visiting this particular location. No matter how many times I go there's always an issue. Whether it's with the service or the food it doesn't matter. There's going to be something wrong. The 2 Whopper Jrs that I got were delicious and great. The Chicken Little was old or at least had been fried in old grease. I took one bite and my stomach started turning. I attempted to call the store because I was in the other side of town but of course no one answered. Oh well, I'll learn one day.“

“This has to be the BEST Burger King we've ever visited!! The folks making the food today, Sunday, October 19 12pm were on point! My husband and I both commented and said, "Now THAT'S how you make a Whopper" Positively perfect!“

“I work down the street from this location and often will visit with my mom after getting off. Everyone is always so kind and the experience is always a good one! Even when they're busy, they're always professional and sweet. I adore this location and will always come back for a much needed smile. <3“

“I ordered the BBQ brisket burger but received the onion burger. Which was surprisingly delicious. But I still want the Brisket Burger. They had this Frozen Strawberry Lemonade advertised but when I tried to order it I could only jus get it as a regular Lemonade not frozen.“

“Thankful to have a BK nearby especially since its a childhood favorite that always brings back a bit of nostalgia. From the first time visiting this location the staff is always so upbeat so on point in keeping together and just knocking out orders. I've rarely ever waited even during lunch rush.
I understand many may think I'm overthinking it, but I truly appreciate and respect when anyone working FF and can still have a smile through their busy day. 10/10 will continue to go to this location.“

“I would say the young lady that works drive thru and the counter she need help bad every morning I go in there she's doing three and four jobs at one time with no help about me being a retiree I'm not in a rush to go to work when I come inside to place my order but just think about the ones that got to go to work and be on time it takes a while to do the drive-thru and get the customers at the counter all right Burger King send us some help thanks“

“Idk if its just the whoke BK brand or what but every bk i go to seems to be no better than mcdonalds as far as food quality goes, and the amount of beef. Could get twice as much meat for less at the grocery store or other chains like checkers and wendys. There is almost always more sauce than actual beef on the burgers. Nice clean redteraunt and experience besides, regards to the workers doing their thing.“

“This was the most positive restaurant I've ever been to. Thru my years I've been to high end restaurants to some of the 'one star' restaurants and the employees at this Burger King were the most polite, and upbeat I have ever seen. They made us feel welcomed and we'll, happy. Everyone that spoke to us were extremely kind and not in a patronizing way. Both my wife and I were very impressed. We will definitely be coming back here.“

“I have not eaten Burger King in a long time and today I was in the area at a class and I had one hour to eat lunch and I decided to go to the Burger King as I was driving by it. It was orderly inside - the place was clean and I was treated kindly and respectfully by the Service representative at the counter. I ordered the two whopper juniors because it was cheaper than getting a regular whopper and it was also cheaper than buying one whopper Junior by itself because they had a special - five dollars. I waited about three or four minutes at the most period. I noticed in the back the manager was making sure everything was moving along and all the people that are working back there or wearing gloves and they were really nice. The work atmosphere seems to be very nice at this particular. Burger King. I am happy I stopped in. It is a very nice place to stop for a meal in Springfield on Main Street. When I’m in the neighborhood, I will stop back again.“

“NO tomato on burger I asked for extra onion i got no tomato,No extra onion either, No lettuce, and I ordered onion rings NO sauce until tomorrow, get it together pay attention, Im tired of BK , that used to be a great place to eat No one cares enough to pay attention, I got a burger flooded with MAYO ,, hardly worth 13 dollars“

“10/30/24 around 9:55 p.m. - The service was amazing! I couldn’t hear the woman in the speaker, so she asked me to move forward. She took my order at the window and was very patient with me the entire time! They made my food correctly when I’m honestly very complicated! They also gave me extra of both my sauces I asked for! There was also young man too who was also very kind! My food was also very good- bussin. Thank y’all for the positive interaction! I was starving!“

“One of the best food best service, quality of food was phenomenal. Everything was cooked perfectly. I can honestly not recall the last time that I have enjoyed a meal this much. And my family is here eating with my as well. And a 100% agree. 9pm at 8/21/25 . If you haven't told the people that work with you what a good job they're doing you would have to just be blind it was completely wonderful, and me and my family will be coming back. Please thank all the staff for me for what a wonderful meal that they served my family and I

Thank you the Jones family“

“I went thru the drive thru so I can’t comment much about appearance but when I got up to the speaker I was lost as I haven’t eaten at a BK in at least a year or more. The cashier was patient with me and got her manager to explain one of the meals for me to better understand. (Duo and trio meals). She was sweet and kind and when I went to pay I asked if I can get crowns for my kids even though I didn’t order a kids meal. She said how many kids and proceeded to give me 3 for my babies. When i received my meal it was hot and the cashier asked if I would please check real quick to make sure everything was in there, which it was! This surprised me a lot considering fast food places are so quick to get you out. Thank you for making me smile BK on Main Street! Keep up the good work!“