Restaurant was very dirty. Upon entering, there was only two customers and at least four workers, yet there was food residue on all the tables and floor, no ketchup packets, no lids for our cups, one sad little lemon in a dirty container, and at least two different sodas that were out of syrup. (mountain dew finally worked so I didn't try others) The bathroom looked as though it hadn't been cleaned in days, with unflushed #2 in the ONLY toilet, what I assume is spit, (I hope that's all it was) on the sink, and the floor was so sticky I almost lost my sandal while walking out. With only two other customers, (who were already eating) it still took almost 15 minutes to get our food. I've been to other locations and it was a pleasant experience, however, I will not be stopping at this location again. I would tell anybody who wants some fish to do themselves a favor and drive the extra 15 minutes to a different location. Pice of the food was great, but after everything else, I was a bit wary of eating it.
Atmosphere: 1
Food: 2
Service: 2
Debra Sennett
Waited 30 min and the food was not fresh.
Atmosphere: 1
Food: 1
Service: 1
Dasir Morgan
This is one of the slowest restaurants I have ever visited in my life And I honestly hate that this is the closest one to where I live! It’s crazy because one night I went to the restaurant (through the drive-through) at 9 o’clock and the line just sat the entire time Without an order, even being taken for at least 20 minutes. By the time anyone got any service in the drive-through line it was close to time for the store to close! Not to mention that the food was disgusting and it taste as though it had been fried in old grease! I do not understand how it is that myself and others sat in that line for as long as we did and received disgusting not fresh food!
Food: 1
Service: 1
Georgia Cummons
We come about once a week. We love it!
Atmosphere: 5
Food: 5
Service: 5
Doug Blanchard
I had not been here in some time. The quality in the food had gone way down. The fish tasted like it was cooked in oil that had not been changed in a week or more, the corn on the cob was dried out. The Cole slaw was not even edible. One of the people working the counter was more interested in playing with her hair than waiting on customers. It took me 20+ minutes to receive my order. Two customers that came in after I did that had large orders got their orders before I received my order. Then only after I said something about how long I had been waiting. This used to be a good place to eat at at a reasonable price. Not any more.
Atmosphere: 2
Food: 1
Service: 1
Bob Bridgeman
Employees family members in the dinning room, arguing and cussing. Standing infront of the drink dispenser. Playing in the door way between the dinning room and front door.
Atmosphere: 1
Food: 3
Service: 1
Black Pepper
Food Always fresh and hot...very polite cashiers.... best location
Atmosphere: 5
Food: 5
Service: 5
darksauce
this location is almost always on point with the level of quality in which the food is prepared/cooked with. service is generally timely, producing perfectly fried fish. the sides are just okay...nothing to write a Google review about or anything.
Atmosphere: 3
Food: 4
Service: 4
Bradley Harrison
This was my first visit to any Captain D’s location in over 20 years. When I was younger it didn’t appeal to me like it does now. I preferred the competitor back then. Things have changed. The battered fish was flavorful and taste so much cleaner. I don’t eat meat so I’m always on the hunt for good fish. Today this location hit a home run. Everyone was so kind. I did place my order through the app, but communicated with the staff quite a bit before doing so about what their favorites were etc. I got 2pc meal with fries and coleslaw slaw. So happy they haven’t switched to waffle or crinkle cut fries! I got some cheesecake too. Clean location. Fast service. Kind employees. Excellent product. I’m sure it seems like I rate everyone at 5 stars but that’s only because I tend to only do a rating if it’s perfect. They exceeded my expectations here. I’ll be back if I’m in the area .
Staff very nice. The place was dirty trash overflowing, but the table and chairs were clean and the food was delicious.
Atmosphere: 4
Food: 5
Service: 5
Rita R.F. Baker
Food cooked fresh and fast. I purchased the lunch combo 2 fish filets with a side of broccoli
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Rita Baker
Food cooked fresh and fast. I purchased the lunch combo 2 fish filets with a side of broccoli
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Patricia Thurmond
Nastiest dining I've eaten at. The tops of chairs we black with crud and booths were nasty, especially the back of one by the drink machines. A customer had a dog at their booth that was eating off of the floor, as the customer would drop the food on the floor to feed the dog. Nasty, nasty, nasty!!!
Atmosphere: 1
Food: 4
Service: 3
Jazmine Cooper
The WORST location in Jacksonville. They had my mom, sisters with a baby wait for AN HOUR!! to get our food. Ordered around 7:45 ALREADY PAID...told to move up to the door and they would bring the food out to us. After that we started employees leaving even the one that took our order. She claimed they were dropping fresh fish, waiting for this and that. Then another customer came after.. ordered, she waited for 20min and got her food and SHE'S THE ONE THAT TOLD US THEY WERE CLOSING! 100% Unprofessional and will NEVER got to that establishment again. So basically the employees would've had us out their hanging had the customer not tell us what was going on. Hush puppies still had batter on them, they rushed. Smh
Restaurant was very dirty. Upon entering, there was only two customers and at least four workers, yet there was food residue on all the tables and floor, no ketchup packets, no lids for our cups, one sad little lemon in a dirty container, and at least two different sodas that were out of syrup. (mountain dew finally worked so I didn't try others) The bathroom looked as though it hadn't been cleaned in days, with unflushed #2 in the ONLY toilet, what I assume is spit, (I hope that's all it was) on the sink, and the floor was so sticky I almost lost my sandal while walking out. With only two other customers, (who were already eating) it still took almost 15 minutes to get our food. I've been to other locations and it was a pleasant experience, however, I will not be stopping at this location again. I would tell anybody who wants some fish to do themselves a favor and drive the extra 15 minutes to a different location. Pice of the food was great, but after everything else, I was a bit wary of eating it.
Atmosphere: 1
Food: 2
Service: 2
Waited 30 min and the food was not fresh.
Atmosphere: 1
Food: 1
Service: 1
This is one of the slowest restaurants I have ever visited in my life And I honestly hate that this is the closest one to where I live! It’s crazy because one night I went to the restaurant (through the drive-through) at 9 o’clock and the line just sat the entire time Without an order, even being taken for at least 20 minutes. By the time anyone got any service in the drive-through line it was close to time for the store to close! Not to mention that the food was disgusting and it taste as though it had been fried in old grease! I do not understand how it is that myself and others sat in that line for as long as we did and received disgusting not fresh food!
Food: 1
Service: 1
We come about once a week. We love it!
Atmosphere: 5
Food: 5
Service: 5
I had not been here in some time. The quality in the food had gone way down. The fish tasted like it was cooked in oil that had not been changed in a week or more, the corn on the cob was dried out. The Cole slaw was not even edible.
One of the people working the counter was more interested in playing with her hair than waiting on customers.
It took me 20+ minutes to receive my order. Two customers that came in after I did that had large orders got their orders before I received my order. Then only after I said something about how long I had been waiting. This used to be a good place to eat at at a reasonable price. Not any more.
Atmosphere: 2
Food: 1
Service: 1
Employees family members in the dinning room, arguing and cussing. Standing infront of the drink dispenser. Playing in the door way between the dinning room and front door.
Atmosphere: 1
Food: 3
Service: 1
Food Always fresh and hot...very polite cashiers.... best location
Atmosphere: 5
Food: 5
Service: 5
this location is almost always on point with the level of quality in which the food is prepared/cooked with. service is generally timely, producing perfectly fried fish. the sides are just okay...nothing to write a Google review about or anything.
Atmosphere: 3
Food: 4
Service: 4
This was my first visit to any Captain D’s location in over 20 years. When I was younger it didn’t appeal to me like it does now. I preferred the competitor back then. Things have changed. The battered fish was flavorful and taste so much cleaner. I don’t eat meat so I’m always on the hunt for good fish. Today this location hit a home run. Everyone was so kind. I did place my order through the app, but communicated with the staff quite a bit before doing so about what their favorites were etc. I got 2pc meal with fries and coleslaw slaw. So happy they haven’t switched to waffle or crinkle cut fries! I got some cheesecake too. Clean location. Fast service. Kind employees. Excellent product. I’m sure it seems like I rate everyone at 5 stars but that’s only because I tend to only do a rating if it’s perfect. They exceeded my expectations here. I’ll be back if I’m in the area .
Atmosphere: 5
Food: 5
Service: 5
Good Food Great Customer Service
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Staff very nice. The place was dirty trash overflowing, but the table and chairs were clean and the food was delicious.
Atmosphere: 4
Food: 5
Service: 5
Food cooked fresh and fast. I purchased the lunch combo 2 fish filets with a side of broccoli
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Food cooked fresh and fast. I purchased the lunch combo 2 fish filets with a side of broccoli
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish
Nastiest dining I've eaten at. The tops of chairs we black with crud and booths were nasty, especially the back of one by the drink machines. A customer had a dog at their booth that was eating off of the floor, as the customer would drop the food on the floor to feed the dog. Nasty, nasty, nasty!!!
Atmosphere: 1
Food: 4
Service: 3
The WORST location in Jacksonville. They had my mom, sisters with a baby wait for AN HOUR!! to get our food. Ordered around 7:45 ALREADY PAID...told to move up to the door and they would bring the food out to us. After that we started employees leaving even the one that took our order. She claimed they were dropping fresh fish, waiting for this and that. Then another customer came after.. ordered, she waited for 20min and got her food and SHE'S THE ONE THAT TOLD US THEY WERE CLOSING! 100% Unprofessional and will NEVER got to that establishment again. So basically the employees would've had us out their hanging had the customer not tell us what was going on. Hush puppies still had batter on them, they rushed. Smh
Atmosphere: 1
Food: 1
Service: 1
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