Chick-fil-A

4555 Southside Blvd, Jacksonville
(904) 646-9333

Recent Reviews

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Ro Washington

Food always fresh.. line was moving even with a few cars. The line staff was nice and friendly. Hopefully if to hot they are allowed to go inside

Atmosphere: 5

Food: 5

Service: 5

Joshua Driggers

Clean and fast service

Atmosphere: 5

Food: 5

Service: 5

tisha m

Good food

Atmosphere: 5

Food: 5

Service: 5

Alex Tek

Food was good. Staff were very understanding, nice, and welcoming. Atmosphere is calm and cheery.

Atmosphere: 5

Food: 4

Service: 5

Anna Yehudah

KUDDOS to the lunch manger and their team! Curbside order 10/10, promptness 10/10, exactly what I ordered 10/10, freshness 10/10…you guys rocked!

Atmosphere: 5

Food: 5

Service: 5

Vanessa M

Quick service with mobile drive thru and courteous staff.

Atmosphere: 4

Food: 4

Service: 4

Doug Berry

Didn't eat inside, so not sure about the atmosphere.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Amanda Meyer

Did a mobile order for breakfast and was in line by 10:25 but because their drive thru was so long and merging to one lane it was 10:32 before I could scan the code and was told my order was canceled because breakfast was over. No one offered to allow order through and no consideration whatsoever

Atmosphere: 1

Service: 1

Patrice Jacks

Worst experience ever at a chick fil a. Canceled my entire order and didn't even try to accommodate me with nothing. Will never return to this location again.

Atmosphere: 1

Food: 1

Service: 1

Frank Durosier

My wife recently went and they messed up her order and the cash register and manger were rushing my wife while checking her food will never go there

Service: 1

Dominick Rodriguez

My chicken egg and cheese muffin was not great at this location on day I visited. I usually love my egg sandwich from Chic filet but on this day it was a bit oily. Almost burnt tasting, far cry from my normal experience. I will go back and give them another chance hoping this was a 1 off.

Atmosphere: 3

Food: 3

Service: 4

MAT

The new location offers two distinct drive-through options: one where you order with the assistance of a staff member, and another where you place your order using your mobile device by scanning a QR code.

On my first visit, I noticed that no one was using the mobile ordering option, likely because the store had just opened. However, just a few weeks later, many customers, myself included, have been encouraged to download the app and now utilize the mobile ordering feature.

BUT this incentive only works if it is enforced. Twice this week I have seen idiots pull through the mobile order and demand a person take their order.

They halted their vehicles, causing a backup of 4 to 5 cars—vehicles whose drivers were adhering to the mobile order system.

And now could not move forward. As they just sat there and waited and waited for someone to come to their car.

So, which is it? IS THIS truly a MOBILE-ORDER LANE , OR IS IT A FREE-FOR ALL WHERE anyone CAN DEMAND what they want? To preserve the efficiency of the lane, employees should politely redirect any non-mobile orders to the regular lane instead of allowing them to make the process in effective.

I love Chick-fil-A and appreciate their commitment to innovation, but this system can only succeed if everyone follows the rules. Please clarify: does mobile order MEAN mobile order?

Atmosphere: 1

Service: 1

Neli Montalvo

Always excellent

Atmosphere: 5

Food: 5

Service: 5

Kimberly Lyons

Great people

Atmosphere: 5

Food: 5

Service: 5

Justin Ellis

Always on point

Atmosphere: 5

Food: 5

Service: 5

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