Chipotle Mexican Grill

50 Riverside Ave, Jacksonville
(904) 549-6143

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To Whom This May Concern,

I am an Uber Eats customer, and I am a Chipotle customer. The evening of July 10, 2025 I ordered a burrito that was supposed to be composed of half steak, half sofritas, and avocado. I also ordered a large bag of fresh tortilla chips with queso blanco cheese, but the chips were stale. There was not avocado nor sofritas on my burrito. The receipt for my order does not even specify that I wanted half sofritas, half steak with avocado....
The biggest thing to know, is the seasoning and how spicy the food is various drastically from one day to the next...
I don't like spicy food and most of the time the chicken is mild to moderate, but other times it is extremely spicy and I'm unable to eat it. My husband typically gets steak and has found the same to be true as well, how spicy and how seasoned the food is varies drastically.

It is kind of unpleasant to not know what to expect...
Food is good but one of the workers' attitudes was not so good. I asked one of the workers about the meat choices and stated I didn't want anything that was spicy. She pointed out what was supposed to be not spicy. I get home to try to enjoy my bowl n my mouth is burning from the spice.

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