Ordered food and these guys messed up the drink order and totally forgot half of one of 2 sides orders. And on top of that the food was extremely dry. Very disappointing đ. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Mindy Lepp
The manager was so kind to our family and the service was incredibly fast!
Atmosphere: 5
Food: 5
Service: 5
Alex Barcelos
Staff lazy and disrespectful.
Service: 1
Erica Simpson
This was the night staff, around 7:45, is when I picked my order up!
I went in to pick up my order, I waited in line for cashier to acknowledge me! After she was done speaking with the other customer, she looked at me and turned around to make a plate of food. I stood there for 1 or 2 mins waiting for someone to acknowledge me, and no one said a thing! I then said hello twice, one of the other team members looked at me and still did not acknowledge me at all, even the manager- looked at me as well and ignored me too, I finally got her attention and I told her I am picking up a order, she asked for my name and then handed me my order! What pissed me off the most was the cashier, that knew I was standing there, just ignored me, like I was Casper the friendly ghost! If these people at this establishment think this is normal, then they all should get re-trained or something!
Atmosphere: 1
Food: 1
Service: 1
Sayed âIssacâ Hashimi
We went used the drive through to pick up two chickens and an order of Plantains. It was the best decision for a hungry stomach after a long day of work. The young lady was friendly and pleasant. She made sure we got the curry sauce we asked for. Good people are hard to find.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dry Chicken, Sweet Plantains
Jacquelyn W.
Went there 12-3-2024 at 6:30 pm. Rude drive thru. Rude manager! Commotion going on with staff and they donât have time for you as a customer! I was appalled at how everyone in there behaved! I normally only give good reviews. I wonât be back and you need to clean house on your staff! Those attitudes will close your business down!
**I took a look at all the other reviewsâŠeveryone complaining about your staff for monthsâŠthank you for the generic response but I WILL NEVER GO BACK THERE BECAUSE OBVIOUSLY YOU ARE NOT DOING ANYTHING TI REMEDY A HORRIBLE SITUATION!
The female at the register didnât understand anything I was ordering. Gave me the wrong food items and had an attitude. This place needs to do better!!! If you hire people with heavy accents then make sure they also understand English.
Atmosphere: 1
Food: 2
Service: 1
Javier Morales
Always: good roast chicken, good rice, good beans!! Every thing was delicious đ
Atmosphere: 5
Food: 5
Service: 5
Sara Hatt
Place used to be my 1st choice every time. The first location I ever went to was in Miami and it was fabulous. When I found out my city was getting one down the street from me, I couldn't wait. At first it was excellent and I just kept craving more. Over the years it started going downhill and now it sucks. All the workers are rude, especially the drive thru workers. They love to argue with you and your order is never right. The quality of the food has also gone downhill. The meat, all of it is very dry. The amount of beans they give you with your rice is never enough and the taste of the food is not the same. I cannot speak for other locations in my city, but this one....stay away.
The food is great, so is the cost. Service could use some help
Atmosphere: 3
Food: 5
Service: 3
Bailey
7 pm and they're out of chicken said it'll take 45 minutes. Management needs to get it together because that's ridiculous.
Shep
Friendly service and good food! Chicken was very moist and tasty. I had stopped going to this location since it had gone downhill, but thought I'd give them another try. Glad I did.
Atmosphere: 5
Food: 5
Service: 5
Yvonne Kimmons
If I could give 0 stars I would!! I've ordered, or at least TRIED to order from this dump and they ran outta chicken and canceled my order each time! How the hell you have chicken in your name and run out of it? Smh
Then my daughter had an interview here that was scheduled online and when she went in, the clowns laughed at her then lied and said they were too busy even though there was only 5 cars in the lot which 4 of them were the employees and the 5th was mine!
This location sucks!
Atmosphere: 1
Food: 1
Service: 1
Mitchell Bates
They need to fire whoever checks the orders for uber eats, Iâve been working here for two months and my co-workers love this place. Typically spending 100-200 for lunch and Iâve yet to see a correct order. Today, I ordered two 1/2 chicken meals for myself. One for lunch and one for dinner. I sit down to eat dinner and there are only two pieces of chickenâŠ. a leg and no idea what the other part was. Plus my co-workers were missing the Yuca bites and the cookies. Sometimes itâs an entire dinner. Of course the restaurant blames Uber and uber blames the restaurant. The restaurant should check it and pack it. The end! We are working way too hard, long hours, or we wouldnât have it delivered. Just get it right or our money will be spent somewhere they will.
Ordered food and these guys messed up the drink order and totally forgot half of one of 2 sides orders. And on top of that the food was extremely dry. Very disappointing đ. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
The manager was so kind to our family and the service was incredibly fast!
Atmosphere: 5
Food: 5
Service: 5
Staff lazy and disrespectful.
Service: 1
This was the night staff, around 7:45, is when I picked my order up!
I went in to pick up my order, I waited in line for cashier to acknowledge me! After she was done speaking with the other customer, she looked at me and turned around to make a plate of food. I stood there for 1 or 2 mins waiting for someone to acknowledge me, and no one said a thing! I then said hello twice, one of the other team members looked at me and still did not acknowledge me at all, even the manager- looked at me as well and ignored me too, I finally got her attention and I told her I am picking up a order, she asked for my name and then handed me my order! What pissed me off the most was the cashier, that knew I was standing there, just ignored me, like I was Casper the friendly ghost! If these people
at this establishment think this is normal, then they all should get re-trained or something!
Atmosphere: 1
Food: 1
Service: 1
We went used the drive through to pick up two chickens and an order of Plantains. It was the best decision for a hungry stomach after a long day of work. The young lady was friendly and pleasant. She made sure we got the curry sauce we asked for. Good people are hard to find.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dry Chicken, Sweet Plantains
Went there 12-3-2024 at 6:30 pm. Rude drive thru. Rude manager! Commotion going on with staff and they donât have time for you as a customer! I was appalled at how everyone in there behaved! I normally only give good reviews. I wonât be back and you need to clean house on your staff! Those attitudes will close your business down!
**I took a look at all the other reviewsâŠeveryone complaining about your staff for monthsâŠthank you for the generic response but I WILL NEVER GO BACK THERE BECAUSE OBVIOUSLY YOU ARE NOT DOING ANYTHING TI REMEDY A HORRIBLE SITUATION!
Atmosphere: 1
Food: 1
Service: 1
Food is always great. Staff is ok
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cuban Sandwich, Fried Plantain, Fried Yuca
The female at the register didnât understand anything I was ordering. Gave me the wrong food items and had an attitude. This place needs to do better!!! If you hire people with heavy accents then make sure they also understand English.
Atmosphere: 1
Food: 2
Service: 1
Always: good roast chicken, good rice, good beans!! Every thing was delicious đ
Atmosphere: 5
Food: 5
Service: 5
Place used to be my 1st choice every time. The first location I ever went to was in Miami and it was fabulous. When I found out my city was getting one down the street from me, I couldn't wait. At first it was excellent and I just kept craving more. Over the years it started going downhill and now it sucks. All the workers are rude, especially the drive thru workers. They love to argue with you and your order is never right. The quality of the food has also gone downhill. The meat, all of it is very dry. The amount of beans they give you with your rice is never enough and the taste of the food is not the same. I cannot speak for other locations in my city, but this one....stay away.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Large Tropichop
Restaurantji Recommends
The food is great, so is the cost. Service could use some help
Atmosphere: 3
Food: 5
Service: 3
7 pm and they're out of chicken said it'll take 45 minutes. Management needs to get it together because that's ridiculous.
Friendly service and good food! Chicken was very moist and tasty. I had stopped going to this location since it had gone downhill, but thought I'd give them another try. Glad I did.
Atmosphere: 5
Food: 5
Service: 5
If I could give 0 stars I would!! I've ordered, or at least TRIED to order from this dump and they ran outta chicken and canceled my order each time! How the hell you have chicken in your name and run out of it? Smh
Then my daughter had an interview here that was scheduled online and when she went in, the clowns laughed at her then lied and said they were too busy even though there was only 5 cars in the lot which 4 of them were the employees and the 5th was mine!
This location sucks!
Atmosphere: 1
Food: 1
Service: 1
They need to fire whoever checks the orders for uber eats, Iâve been working here for two months and my co-workers love this place. Typically spending 100-200 for lunch and Iâve yet to see a correct order. Today, I ordered two 1/2 chicken meals for myself. One for lunch and one for dinner. I sit down to eat dinner and there are only two pieces of chickenâŠ. a leg and no idea what the other part was. Plus my co-workers were missing the Yuca bites and the cookies. Sometimes itâs an entire dinner. Of course the restaurant blames Uber and uber blames the restaurant. The restaurant should check it and pack it. The end! We are working way too hard, long hours, or we wouldnât have it delivered. Just get it right or our money will be spent somewhere they will.
Food: 5
Service: 1
Recommended dishes: Dry Chicken
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