I used to work at Starbucks years ago so I am very understanding when it comes to a lot of stuff. When I worked at Starbucks this location had a bad reputation for never making drinks right and now years later I happen to live right by this location so it’s super convenient to hit it on my way going anywhere. To this day EVERY SINGLE TIME I GO they never make my drink right. I start ordering it how it comes to make it really simple for them and still they won’t even shake the refreshers which is a very basic task PER STARBUCKS POLICY. It takes a lot to make me write a bad review but I am so frustrated I have bagged and begged this location to simply shake my drink per the recipe and still every time they don’t do it. I have gone to another location right down the road to have it fixed and even they told me years later that location still has a bad reputation of not making drinks right. It’s really unfortunate and honestly unacceptable. You can clearly tell if it’s been shaken or not bc if it has there is visible bubbles. Today they tried to hand it to me completely still and flat and I asked if she could shake it. She had the audacity to swirl it in her hand right inside the window and try and hand it back. I had to specify no can you shake it in the shaker per the recipe. And with an attitude they finally did it. It’s a constant battle. It’s so frustrating I could pull my hair out. I’m paying $5-$7 for a drink the LEAST THEY COULD DO IS MAKE IT HOW STARBUCKS TELLS THEM TOO. I’m literally not even ordering any accommodations just a basic how it comes drink.
Atmosphere: 1
Food: 1
Service: 1
Jamie Mickey
Great customer service!!!!
Atmosphere: 5
Food: 5
Service: 5
Mia C.
Today, I received one of the best servings of a matcha latte I have ever gotten from this Starbucks. It was so beautiful, I just couldn’t keep this soul healing experience to myself. This is my go-to Starbucks and I get a matcha latte 95% of the time.
The matcha lattes are usually very milky though and I don’t really taste a lot of matcha, but today, the lovely lady who made my drink was generous with the matcha powder when making my drinks, and after just looking at it I knew my life was about to change. I took my first sip, and I had a symphonic flashback of all my memories I’ve witnessed so far like that scene from Ratatouille.
Starbucks San Jose, please keep making your matcha lattes like this. After I’ve had this one, I can’t go back. I called the store when I got home to praise them for crafting this therapeutic drink for my tastebuds.
The one who answered was coincidentally the one who made my drink as she asked if I had gotten the egg pesto sandwich, which I did, but lied that I didn't, and I am sorry for being untruthful. If she is seeing this, know that you are #goated. I am #thankful.
This matcha, the service, and the egg pesto is a 5/5, especially the service. 5/5 everyday, wonderful staff. I give it a 4 as I wish that your matcha lattes would have a little more matcha like the one today. All the time. Forever.
I sometimes have to drag myself to get through the week and dread my existence, but after having this delightful drink today, like Cordelia said in her song, I realised that I think I like this little life.
(Side note) The attached photo is of my drink and my brother’s. I did not consume two. I didn’t.
Atmosphere: 5
Food: 5
Service: 5
Carrie Suen
Friendly staff and great drinks!
Atmosphere: 5
Food: 5
Service: 5
Jessie B
I dont like to go to any Starbucks but this one! All the workers are wonderful! I walk in they know me name they all say hello, they just make you feel good...yea someday you get a off coffee and you tell them they fix it with no complaints, no attitude! It's a very nice feeling when you go somewhere and they know you! Best starbs in Jax for sure!!!
Atmosphere: 5
Food: 5
Service: 5
Alice S.
Such a great vibe and it’s definitely people who work there who made my day and a smiley sun face. Small talk to elevate the mood and have fun. I’m so greatly appreciate this you have no idea!!!
Atmosphere: 5
Food: 5
Service: 5
Chuck Sak
It was not the friendliest staff but not terrible.
Atmosphere: 3
Food: 3
Service: 3
B P
I go here all the time with my husky and get him a pup cup and get myself a caramel ribbon crunch frap. The staff is always lovely, fast, and they don't mess up orders. Many times the staff has been super nice, I've had someone in front of me pay for my order one time, the whole place is just amazing. ♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Mocha
Ky Smith
We have been visiting this location many years, and have never had an issue, but we were recently blown away by the amazing customer service by Austin “coffee master.” He was the most inviting, helpful, and friendly barista we’ve had. He definitely needs a shout out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
u k
There is a lock in the toilet. Are you serious? This is nowhere to be found.
Anytime visiting this location I order the same coffee and it never taste the same each time…a few times it tasted like burnt coffee. This last visit I got nothing but ice and milk so disappointing when you need your coffee pick me up….
Cheryl Slater
Breakfast sandwich was not good. Just stick with coffee.
Atmosphere: 4
Food: 3
Service: 5
Trinity Christopher
Website says they close at 8:30 pulled in at 8:15 and they were closed... so yall need to fix the times because I really wanted my coffee :/
I used to work at Starbucks years ago so I am very understanding when it comes to a lot of stuff. When I worked at Starbucks this location had a bad reputation for never making drinks right and now years later I happen to live right by this location so it’s super convenient to hit it on my way going anywhere. To this day EVERY SINGLE TIME I GO they never make my drink right. I start ordering it how it comes to make it really simple for them and still they won’t even shake the refreshers which is a very basic task PER STARBUCKS POLICY. It takes a lot to make me write a bad review but I am so frustrated I have bagged and begged this location to simply shake my drink per the recipe and still every time they don’t do it. I have gone to another location right down the road to have it fixed and even they told me years later that location still has a bad reputation of not making drinks right. It’s really unfortunate and honestly unacceptable. You can clearly tell if it’s been shaken or not bc if it has there is visible bubbles. Today they tried to hand it to me completely still and flat and I asked if she could shake it. She had the audacity to swirl it in her hand right inside the window and try and hand it back. I had to specify no can you shake it in the shaker per the recipe. And with an attitude they finally did it. It’s a constant battle. It’s so frustrating I could pull my hair out. I’m paying $5-$7 for a drink the LEAST THEY COULD DO IS MAKE IT HOW STARBUCKS TELLS THEM TOO. I’m literally not even ordering any accommodations just a basic how it comes drink.
Atmosphere: 1
Food: 1
Service: 1
Great customer service!!!!
Atmosphere: 5
Food: 5
Service: 5
Today, I received one of the best servings of a matcha latte I have ever gotten from this Starbucks. It was so beautiful, I just couldn’t keep this soul healing experience to myself. This is my go-to Starbucks and I get a matcha latte 95% of the time.
The matcha lattes are usually very milky though and I don’t really taste a lot of matcha, but today, the lovely lady who made my drink was generous with the matcha powder when making my drinks, and after just looking at it I knew my life was about to change. I took my first sip, and I had a symphonic flashback of all my memories I’ve witnessed so far like that scene from Ratatouille.
Starbucks San Jose, please keep making your matcha lattes like this. After I’ve had this one, I can’t go back. I called the store when I got home to praise them for crafting this therapeutic drink for my tastebuds.
The one who answered was coincidentally the one who made my drink as she asked if I had gotten the egg pesto sandwich, which I did, but lied that I didn't, and I am sorry for being untruthful. If she is seeing this, know that you are #goated. I am #thankful.
This matcha, the service, and the egg pesto is a 5/5, especially the service. 5/5 everyday, wonderful staff. I give it a 4 as I wish that your matcha lattes would have a little more matcha like the one today. All the time. Forever.
I sometimes have to drag myself to get through the week and dread my existence, but after having this delightful drink today, like Cordelia said in her song, I realised that I think I like this little life.
(Side note)
The attached photo is of my drink and my brother’s. I did not consume two. I didn’t.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and great drinks!
Atmosphere: 5
Food: 5
Service: 5
I dont like to go to any Starbucks but this one! All the workers are wonderful! I walk in they know me name they all say hello, they just make you feel good...yea someday you get a off coffee and you tell them they fix it with no complaints, no attitude! It's a very nice feeling when you go somewhere and they know you! Best starbs in Jax for sure!!!
Atmosphere: 5
Food: 5
Service: 5
Such a great vibe and it’s definitely people who work there who made my day and a smiley sun face. Small talk to elevate the mood and have fun. I’m so greatly appreciate this you have no idea!!!
Atmosphere: 5
Food: 5
Service: 5
It was not the friendliest staff but not terrible.
Atmosphere: 3
Food: 3
Service: 3
I go here all the time with my husky and get him a pup cup and get myself a caramel ribbon crunch frap. The staff is always lovely, fast, and they don't mess up orders. Many times the staff has been super nice, I've had someone in front of me pay for my order one time, the whole place is just amazing. ♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Mocha
We have been visiting this location many years, and have never had an issue, but we were recently blown away by the amazing customer service by Austin “coffee master.” He was the most inviting, helpful, and friendly barista we’ve had. He definitely needs a shout out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
There is a lock in the toilet. Are you serious? This is nowhere to be found.
Restaurantji Recommends
Anytime visiting this location I order the same coffee and it never taste the same each time…a few times it tasted like burnt coffee. This last visit I got nothing but ice and milk so disappointing when you need your coffee pick me up….
Breakfast sandwich was not good. Just stick with coffee.
Atmosphere: 4
Food: 3
Service: 5
Website says they close at 8:30 pulled in at 8:15 and they were closed... so yall need to fix the times because I really wanted my coffee :/
Good job team Starbucks. A perfect mocha today.
Recommended dishes: Cheese Danish
Great service
Atmosphere: 4
Food: 4
Service: 5
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