January 3, 2024 went to Starbucks at 5:30 pm River city Jacksonville, FL 32218 Location six workers inside working got there at 5:30 PM 5 customersIn line through drive-through. They were closed down but still inside working not taking anybody’s order. Then we stopped at the main window and they still would not acknowledge that we were there to get coffee went there last week around 615 pm and they were closed also. Website said you close at 8 PM. This has been happening quite often. At the this location river city 32218don’t know who’s running this store or who’s managing this business, but this is not how you run a business your losses customers got my Starbucks gift cards for Christmas and still have not been able to use them at this River city location, Jacksonville, FL 32218Thank you I thought management or corporate should know about this
Vickie
I searched online for hours at River City Starbucks in Jacksonville Florida and it said it was open until 8pm. I stood by the door at 6:25pm and noticed employees putting up the bakery on display shelves, and looking at me but would never come to the door. Finally one guy with glasses showed me the hours on a window away from the front door. They close at 6:30pm and not at 8pm stated online. Not happy with this
Service: 1
Amy Chen
My son asked for regular coffee with sugar and cream, got a cup of black coffee, asked for extra charge if we need sugar and cream on the side, very bad experience
fox kitsune
Stood in line for 8-9 minutes with no one behind me, waiting for the barista to come back and take me order. As busy as they were I understand the food service rush, just lose the general attitude.They didn't ask for my name, when I ask if it was needed and snapped at that they will call out my drinks. Saying thank you after is not customer service. And I was never given a recipe.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Benitez
Really wanted Starbies today. There is only one location close by in River City and although I’m not a fan I still keep giving them a chance. Today was the day I decided no more. Not sure who the manager is at this location but there needs to be a discussion on the amount of time you have to wait. I pulled up to order and the gentleman said take a minute to look over the menu. A minute to him meant 15. When I kindly said hello into the speaker he said. “Please give me a minute I am overwhelmed and I can’t even right now just give me a minute” I’m sorry but you may need to take a break and give your headset to someone else. This is unprofessional at its best. Needless to say I drove off and took my money else where. Ridiculous!!!!
Food: 1
Service: 1
Deborah Thomas
I love the Frappuccinos and the Muffins. But, my Grandson loves the Sausage Cheddar and Egg
Atmosphere: 5
Food: 5
Service: 5
Christopher Parker
The customer service is horrible everyone has an attitude for some reason and that's the norm for the workers here there is always long wait I waited today for 15 for my oder that was kus sitting there unpacked all they did was tape it up and hand it too me that's crazy so either pays your employees more or get new ones with better attitudes
Atmosphere: 1
Service: 1
Romero R
Got my hot drink after 11 minutes and my croissants after 30 minutes from the time I paid. They were pretty busy but the employees were spending more time chatting about non-work related than focusing on hustling. Surely it doesn't take that long to heat up a croissant. Corporate needs to zoom in and educate their employees to put themselves in their customer's shoes waiting. Fairly disappointed. The Starbucks by my house isn't this bad. They pay attention to waiting customers.
My drink came quickly and they drew a cute cat doodle on my cup. Made my day ❤️
Food: 5
Service: 5
M. Snow
Ordered an espresso frappe and it was plain nasty! Told the curly haired barista that it didn't taste right! She asked if I would like her to remake the drink and I said yes! She basically dumped the same coffee back in a blender and pumped some syrup in there and gave me back the drink. It tasted even worse so I dumped it in a bin on my way home! For an $8 drink I expect a quality drink and better service! Do better Starbucks!
faythe eloise
They are now only open till 7:30. Don't waste your time going. Found an adorable locally owned cafe across the street called Elleon Ruth sanding espresso.
Jessica H
If your store is under construction and closed for services, you should turn your mobile orders off. For one, I ordered here thinking it was the DT store across the way, so that’s my bad. And unfortunately for me when I went there initially and realized, they wouldn’t even help me. They didn’t know y’all were closed, and they sent me away and it wasn’t til I walked my happy self into target that I realized. I had to call the other location and ask if they would help me out before driving all the way back there, which was not something I wanted to do after they were already not helpful. Just overall a giant headache for me ( not to mention extremely inconvenient considering I have cerebral palsy and never intended to walk into target to retrieve a coffee anyway but did it because I didn’t want to be difficult….. ) that more than likely could’ve been avoided if your mobile orders were turned off, considering you’re closed and can’t to fill them. Just a thought.
Justin Lavery
Consistently slow service. Consistently disappointing drinks distributed. I go out of my way to avoid this Starbucks.
Great people and store!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brew, Sandwich, Bacon Sausage, Egg Wrap
What you'd
Atmosphere: 4
Food: 4
Service: 4
January 3, 2024 went to Starbucks at 5:30 pm River city Jacksonville, FL 32218 Location six workers inside working got there at 5:30 PM 5 customersIn line through drive-through. They were closed down but still inside working not taking anybody’s order. Then we stopped at the main window and they still would not acknowledge that we were there to get coffee went there last week around 615 pm and they were closed also. Website said you close at 8 PM. This has been happening quite often. At the this location river city 32218don’t know who’s running this store or who’s managing this business, but this is not how you run a business your losses customers got my Starbucks gift cards for Christmas and still have not been able to use them at this River city location, Jacksonville, FL 32218Thank you I thought management or corporate should know about this
I searched online for hours at River City Starbucks in Jacksonville Florida and it said it was open until 8pm. I stood by the door at 6:25pm and noticed employees putting up the bakery on display shelves, and looking at me but would never come to the door. Finally one guy with glasses showed me the hours on a window away from the front door. They close at 6:30pm and not at 8pm stated online. Not happy with this
Service: 1
My son asked for regular coffee with sugar and cream, got a cup of black coffee, asked for extra charge if we need sugar and cream on the side, very bad experience
Stood in line for 8-9 minutes with no one behind me, waiting for the barista to come back and take me order. As busy as they were I understand the food service rush, just lose the general attitude.They didn't ask for my name, when I ask if it was needed and snapped at that they will call out my drinks. Saying thank you after is not customer service. And I was never given a recipe.
Atmosphere: 1
Food: 1
Service: 1
Really wanted Starbies today. There is only one location close by in River City and although I’m not a fan I still keep giving them a chance. Today was the day I decided no more. Not sure who the manager is at this location but there needs to be a discussion on the amount of time you have to wait. I pulled up to order and the gentleman said take a minute to look over the menu. A minute to him meant 15. When I kindly said hello into the speaker he said. “Please give me a minute I am overwhelmed and I can’t even right now just give me a minute” I’m sorry but you may need to take a break and give your headset to someone else. This is unprofessional at its best. Needless to say I drove off and took my money else where. Ridiculous!!!!
Food: 1
Service: 1
I love the Frappuccinos and the Muffins. But, my Grandson loves the Sausage Cheddar and Egg
Atmosphere: 5
Food: 5
Service: 5
The customer service is horrible everyone has an attitude for some reason and that's the norm for the workers here there is always long wait I waited today for 15 for my oder that was kus sitting there unpacked all they did was tape it up and hand it too me that's crazy so either pays your employees more or get new ones with better attitudes
Atmosphere: 1
Service: 1
Got my hot drink after 11 minutes and my croissants after 30 minutes from the time I paid. They were pretty busy but the employees were spending more time chatting about non-work related than focusing on hustling. Surely it doesn't take that long to heat up a croissant. Corporate needs to zoom in and educate their employees to put themselves in their customer's shoes waiting. Fairly disappointed. The Starbucks by my house isn't this bad. They pay attention to waiting customers.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
My drink came quickly and they drew a cute cat doodle on my cup. Made my day ❤️
Food: 5
Service: 5
Ordered an espresso frappe and it was plain nasty! Told the curly haired barista that it didn't taste right! She asked if I would like her to remake the drink and I said yes! She basically dumped the same coffee back in a blender and pumped some syrup in there and gave me back the drink. It tasted even worse so I dumped it in a bin on my way home! For an $8 drink I expect a quality drink and better service! Do better Starbucks!
They are now only open till 7:30. Don't waste your time going. Found an adorable locally owned cafe across the street called Elleon Ruth sanding espresso.
If your store is under construction and closed for services, you should turn your mobile orders off. For one, I ordered here thinking it was the DT store across the way, so that’s my bad. And unfortunately for me when I went there initially and realized, they wouldn’t even help me. They didn’t know y’all were closed, and they sent me away and it wasn’t til I walked my happy self into target that I realized. I had to call the other location and ask if they would help me out before driving all the way back there, which was not something I wanted to do after they were already not helpful. Just overall a giant headache for me ( not to mention extremely inconvenient considering I have cerebral palsy and never intended to walk into target to retrieve a coffee anyway but did it because I didn’t want to be difficult….. ) that more than likely could’ve been avoided if your mobile orders were turned off, considering you’re closed and can’t to fill them. Just a thought.
Consistently slow service. Consistently disappointing drinks distributed. I go out of my way to avoid this Starbucks.