The sub was perfect. The area was extremely clean and the staff was helpful and polite. The only staff that we had contact with was Shayla. She was working alone but still treated all customers nicely. Shayla even assisted me with info on the Subway app which I really appreciated.
Atmosphere: 5
Food: 5
Service: 5
Clarissa Marie
Shayla was amazing!!! For being the only employee on duty, she handled every customer with accuracy and excellence. Super friendly and knowledgeable of the specials and different products Subway offers. I will definitely return to this location to see her, she's awesome.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Skinner
Was greeted nice and professional!
syed tablet
Very efficient! Staff are always nice and friendly with on time service.! Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Larahn Floyd
The best customer service ever!!!
Atmosphere: 5
Food: 5
Service: 5
Nicki
Rude as hell. Not sure what the issue is
George
!!!!!!!??? SHE SAID SHE CAN MICROWAVE IT TOASTER BROKEN BAD ATTITUDES SMART COMMENTS NO OLIVES WONT REFUND DESPICABLE AVOID THIS LOCATION AT ALL COST !!!¡!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Amara Moore
They really don't like when you don't leave a tip after paying 35 dollars for 2 sandwichs.
Atmosphere: 4
Food: 3
Service: 2
Achilles Soto
Ordered food and asked for everything on the side which was completely ignored. I asked for salt, oil and extra lettuce didn’t get any of it. Extremely frustrated because when you look at the receipt you can CLEARLY see all of my requests and they were just ignored.
Atmosphere: 1
Food: 3
Service: 1
New Beginnings
The last 3 times ive tried to use the app is has not worked, and it was for different locations. However today was BY FAR the WORST experience ive had with the app AND the employees/manager at this location and I've lived in 7 states so thats saying A LOT!
I went to the subway today 6/21/2025 and tried to place an order on the app for pick up. It kept telling me my card was wrong, I tried three different cards, it still told me my cards were wrong all three times, then started alerting me for fraud. I tried to use my mom's app, tried four times on her app, and once again it told me my cards were wrong. I called my bank to make sure that I was able to use my cards and that it wasn't fraud. The bank said that I don't have any issues with my card they could see subway trying to charge me 7 times, 0.00 each time, but it's an issue with Subway not with my card. My mom then goes into Subway because the app told her that she can use the buy one get one free coupon we were trying to use in store. The woman at the register told her that no she can't use it even though the app said to go in the store AND the subway at walmart on phillips hwy was advertising on big signs yesterday 6/20/2025 the buy 1 get 1 free coupon, which is why we decided on subway today, any way the cashier called her manager over the phone, the manager was very rude to my mom, did not let her get a word in, kept trying to speak over her, and told her that there's nothing she can do because the subway App is a third party app, so it has nothing to do with Subway and it's not her problem. I tried to call customer care on the subway App and of course all you get is an automated recording that gets you absolutely nowhere and they won't put a representative on the phone and then it hangs up. Save your money, go to Jersey Mike's, Firehouse Subs, O'Charley's, literally any sub place other than Subway, and you'll have a much better experience. After being my favorite sub place since childhood, I'm officially DONE with Subway.
Every single time I've ever had to use the subway app it does not work as it should. I end up having to call my bank to make sure that my card isn't fraud because the app tells me that it's fraud and to go to the store, then when l go in the store and tell them that it's not fraud and speak to a manager the manager is rude and wouldn't let me get a word in. she over talked me every time I tried to get a word in o tell her what happened on the app and then she tells me that it's a third party app and it's not their problem. I would NEVER hire a person like her to find a peaceful solution concerning customer satisfaction. She/subway are really not worth buying from. She was so very unprofessional. She upset me more than I was already upset and that is definitely not the behavior of an experienced manager. Amateur is more the word for her. I've sat outside for an hour now trying to get their app to work plus calling my bank to find it's not my card. IT'S THE APP! Do yourself a favor and go to Jersey Mike's! They are much better anyway.
Service: 1
carnkb
Horrible service. Yikes. Served by 0720. Asked about the meal deal. She looked at the board. Clearly doesn’t know the menu. Monday says cold cuts thinking I could pick my cold cuts. No. Not knowing what I’m doing, clearly, I said turkey and provolone, she looked at me with 4 heads. I said it says on the board, cold cuts. She said “ahhh no, it’s Bologna I guess? I actually don’t know what the meat is”. TOTALLY turned me off, I wanted to walk out right then. But I was so hungry. So I did a turkey and provolone regardless of the price. I then ordered the $5 foot long nacho thing, she rolled her eyes on that acting like I’m inconveniencing her. Should’ve walked out again but didn’t. Bad decision. Asked for the chipotle sauce onside she rolled her eyes again. I would’ve tipped because I am the 1% that believes in tipping low wage staff. But she didn’t deserve a tip. I’m not tipping someone who doesn’t want to serve me. Girl, if you don’t like your job, get a new one, away from FOH customer service. Or gain knowledge at your job so you like it and it’s easy. I don’t know what to tell you. BUT whatever your doing, ain’t it. It’s not doing subway justice or yourself.
Atmosphere: 1
Food: 1
Service: 1
Christian Wahl
🚨 Serious Health & Service Issue – Avoid This Location 🚨
My family and I are long-time Subway fans. We’ve had countless positive meals over the years and always appreciated being able to customize our sandwiches affordably. But our recent experience was an absolute disaster—and one that genuinely put our health at risk.
After a long day of travel, we placed an order for 3 subs using the Subway app. The nearest location was 30 minutes away, but we were so eager for a reliable, satisfying meal that we made the full 1-hour round-trip to pick up our food.
What we received was completely wrong. One sandwich included ingredients we’re severely allergic to—even though the app clearly showed we had removed them. Another sandwich wasn’t toasted as requested, and one was so incorrect it looked like it belonged to another order entirely.
Allergies aren’t just about preference—they’re a medical issue. Mistakes like this are dangerous.
I called the store multiple times before anyone answered. When they finally did, they offered only to remake the sandwiches if I drove back another hour. That’s not a reasonable solution, especially when someone’s health was jeopardized.
I asked for a manager and was told there wasn’t one available. When I insisted, they said they’d speak to the general manager and that I’d get a callback the next day. Guess who never called.
I followed up again and was finally connected to someone claiming to be a manager. They were extremely rude, dismissive, and offered no meaningful resolution—just said that if I wanted anything else resolved, I’d have to speak to the owner... but they couldn’t give me the owner's information.
Even worse? I tried to contact Subway Corporate—but their website wasn’t working, making it impossible to submit a complaint. So the “solution” I was given was: tough luck, drive back, or somehow track down the franchise owner myself.
This is completely unacceptable. Between the serious allergy risk, the unprofessional handling, and the lack of any accountability or escalation path, this experience has completely destroyed my trust in this location—and in the brand.
Do better, Subway. People’s health and time matter.
Phantom Gaming
Never again. I ordered through the app. Paid $34.00 for 2 sandwiches and the foot long cookie. DoorDash was going to deliver. He went to a different address. He messaged me to confirm and sent me a picture of a building completely somewhere else. I messaged him back and called multiple times only for him to keep declining my call. Javier C then cancelled the order and returned it to the store. I contact DoorDash and they say they can’t issue a refund it has to be through the merchant. They tried to contact the store and I did also and no one answered the phone so they couldn’t do a redelivery and they couldn’t do a refund. I CALL THE STORE 11 TIMES BEFORE SOMEONE ANSWERS THE PHONE! They said they can’t issue a refund it would have to be a manager. They seemed surprised that DoorDash wouldn’t issue the refund. This is the worst experience I’ve ever had with DoorDash and Subway and I won’t use either one again. Neither one is taking responsibility for my order not being delivered and I’m getting the run around on getting my money back. Now I’m seriously inconvenienced because DoorDash and subway can’t get their act together. But until then I need my money back as quick as y’all took it off my card. Don’t tell me I have to wait 3-5 business days. If you took it out instantly and I had to deal with this crap show, you can put it back instantly. The website to contact someone on subway to pick a location is impossible and there’s no customer service number besides contacting the location which doesn’t answer the phone. Subway stop playing with my money because these $34 sandwiches will turn into legal issues and cost a lot more for you guys if not resolved immediately. Negative stars for subway and DoorDash.
Tiffany Thompson
Never ever come to this location if you don’t have at least 30 minutes for 1 sandwich. Super frustrating and the employees were just like 🤷♀️
The sub was perfect. The area was extremely clean and the staff was helpful and polite. The only staff that we had contact with was Shayla. She was working alone but still treated all customers nicely. Shayla even assisted me with info on the Subway app which I really appreciated.
Atmosphere: 5
Food: 5
Service: 5
Shayla was amazing!!! For being the only employee on duty, she handled every customer with accuracy and excellence. Super friendly and knowledgeable of the specials and different products Subway offers. I will definitely return to this location to see her, she's awesome.
Atmosphere: 5
Food: 5
Service: 5
Was greeted nice and professional!
Very efficient! Staff are always nice and friendly with on time service.! Keep it up!
Atmosphere: 5
Food: 5
Service: 5
The best customer service ever!!!
Atmosphere: 5
Food: 5
Service: 5
Rude as hell. Not sure what the issue is
!!!!!!!???
SHE SAID SHE CAN MICROWAVE IT
TOASTER BROKEN
BAD ATTITUDES
SMART COMMENTS
NO OLIVES
WONT REFUND
DESPICABLE
AVOID THIS LOCATION AT ALL COST
!!!¡!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
They really don't like when you don't leave a tip after paying 35 dollars for 2 sandwichs.
Atmosphere: 4
Food: 3
Service: 2
Ordered food and asked for everything on the side which was completely ignored. I asked for salt, oil and extra lettuce didn’t get any of it. Extremely frustrated because when you look at the receipt you can CLEARLY see all of my requests and they were just ignored.
Atmosphere: 1
Food: 3
Service: 1
The last 3 times ive tried to use the app is has not worked, and it was for different locations. However today was BY FAR the WORST experience ive had with the app AND the employees/manager at this location and I've lived in 7 states so thats saying A LOT!
I went to the subway today 6/21/2025 and tried to place an order on the app for pick up. It kept telling me my card was wrong, I tried three different cards, it still told me my cards were wrong all three times, then started alerting me for fraud. I tried to use my mom's app, tried four times on her app, and once again it told me my cards were wrong. I called my bank to make sure that I was able to use my cards and that it wasn't fraud. The bank said that I don't have any issues with my card they could see subway trying to charge me 7 times, 0.00 each time, but it's an issue with Subway not with my card. My mom then goes into Subway because the app told her that she can use the buy one get one free coupon we were trying to use in store. The woman at the register told her that no she can't use it even though the app said to go in the store AND the subway at walmart on phillips hwy was advertising on big signs yesterday 6/20/2025 the buy 1 get 1 free coupon, which is why we decided on subway today, any way the cashier called her manager over the phone, the manager was very rude to my mom, did not let her get a word in, kept trying to speak over her, and told her that there's nothing she can do because the subway App is a third party app, so it has nothing to do with Subway and it's not her problem. I tried to call customer care on the subway App and of course all you get is an automated recording that gets you absolutely nowhere and they won't put a representative on the phone and then it hangs up. Save your money, go to Jersey Mike's, Firehouse Subs, O'Charley's, literally any sub place other than Subway, and you'll have a much better experience. After being my favorite sub place since childhood, I'm officially DONE with Subway.
Service: 1
Restaurantji Recommends
Every single time I've ever had to use the subway app it does not work as it should. I end up having to call my bank to make sure that my card isn't fraud because the app tells me that it's fraud and to go to the store, then when l go in the store and tell them that it's not fraud and speak to a manager the manager is rude and wouldn't let me get a word in. she over talked me every time I tried to get a word in o tell her what happened on the app and then she tells me that it's a third party app and it's not their problem. I would NEVER hire a person like her to find a peaceful solution concerning customer satisfaction. She/subway are really not worth buying from. She was so very unprofessional. She upset me more than I was already upset and that is definitely not the behavior of an experienced manager. Amateur is more the word for her. I've sat outside for an hour now trying to get their app to work plus calling my bank to find it's not my card. IT'S THE APP! Do yourself a favor and go to Jersey Mike's! They are much better anyway.
Service: 1
Horrible service. Yikes. Served by 0720. Asked about the meal deal. She looked at the board. Clearly doesn’t know the menu. Monday says cold cuts thinking I could pick my cold cuts. No. Not knowing what I’m doing, clearly, I said turkey and provolone, she looked at me with 4 heads. I said it says on the board, cold cuts. She said “ahhh no, it’s Bologna I guess? I actually don’t know what the meat is”. TOTALLY turned me off, I wanted to walk out right then. But I was so hungry. So I did a turkey and provolone regardless of the price. I then ordered the $5 foot long nacho thing, she rolled her eyes on that acting like I’m inconveniencing her. Should’ve walked out again but didn’t. Bad decision. Asked for the chipotle sauce onside she rolled her eyes again. I would’ve tipped because I am the 1% that believes in tipping low wage staff. But she didn’t deserve a tip. I’m not tipping someone who doesn’t want to serve me. Girl, if you don’t like your job, get a new one, away from FOH customer service. Or gain knowledge at your job so you like it and it’s easy. I don’t know what to tell you. BUT whatever your doing, ain’t it. It’s not doing subway justice or yourself.
Atmosphere: 1
Food: 1
Service: 1
🚨 Serious Health & Service Issue – Avoid This Location 🚨
My family and I are long-time Subway fans. We’ve had countless positive meals over the years and always appreciated being able to customize our sandwiches affordably. But our recent experience was an absolute disaster—and one that genuinely put our health at risk.
After a long day of travel, we placed an order for 3 subs using the Subway app. The nearest location was 30 minutes away, but we were so eager for a reliable, satisfying meal that we made the full 1-hour round-trip to pick up our food.
What we received was completely wrong. One sandwich included ingredients we’re severely allergic to—even though the app clearly showed we had removed them. Another sandwich wasn’t toasted as requested, and one was so incorrect it looked like it belonged to another order entirely.
Allergies aren’t just about preference—they’re a medical issue. Mistakes like this are dangerous.
I called the store multiple times before anyone answered. When they finally did, they offered only to remake the sandwiches if I drove back another hour. That’s not a reasonable solution, especially when someone’s health was jeopardized.
I asked for a manager and was told there wasn’t one available. When I insisted, they said they’d speak to the general manager and that I’d get a callback the next day. Guess who never called.
I followed up again and was finally connected to someone claiming to be a manager. They were extremely rude, dismissive, and offered no meaningful resolution—just said that if I wanted anything else resolved, I’d have to speak to the owner... but they couldn’t give me the owner's information.
Even worse? I tried to contact Subway Corporate—but their website wasn’t working, making it impossible to submit a complaint. So the “solution” I was given was: tough luck, drive back, or somehow track down the franchise owner myself.
This is completely unacceptable. Between the serious allergy risk, the unprofessional handling, and the lack of any accountability or escalation path, this experience has completely destroyed my trust in this location—and in the brand.
Do better, Subway. People’s health and time matter.
Never again. I ordered through the app. Paid $34.00 for 2 sandwiches and the foot long cookie. DoorDash was going to deliver. He went to a different address. He messaged me to confirm and sent me a picture of a building completely somewhere else. I messaged him back and called multiple times only for him to keep declining my call. Javier C then cancelled the order and returned it to the store. I contact DoorDash and they say they can’t issue a refund it has to be through the merchant. They tried to contact the store and I did also and no one answered the phone so they couldn’t do a redelivery and they couldn’t do a refund. I CALL THE STORE 11 TIMES BEFORE SOMEONE ANSWERS THE PHONE! They said they can’t issue a refund it would have to be a manager. They seemed surprised that DoorDash wouldn’t issue the refund. This is the worst experience I’ve ever had with DoorDash and Subway and I won’t use either one again. Neither one is taking responsibility for my order not being delivered and I’m getting the run around on getting my money back. Now I’m seriously inconvenienced because DoorDash and subway can’t get their act together. But until then I need my money back as quick as y’all took it off my card. Don’t tell me I have to wait 3-5 business days. If you took it out instantly and I had to deal with this crap show, you can put it back instantly. The website to contact someone on subway to pick a location is impossible and there’s no customer service number besides contacting the location which doesn’t answer the phone. Subway stop playing with my money because these $34 sandwiches will turn into legal issues and cost a lot more for you guys if not resolved immediately. Negative stars for subway and DoorDash.
Never ever come to this location if you don’t have at least 30 minutes for 1 sandwich. Super frustrating and the employees were just like 🤷♀️
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