Tropical Smoothie Cafe

5Star experience, EVERY SINGLE TIME!!!! I come into this location!!!!! Look! Review been long over due, I normally grab the island Green, I done been turnt to that peanut paradise with the pea protein!!!! Look man!!!!! It’s a hit every time! From the order to the sip, #issaHIT

Shoutout to that boy, Devin at that Applecross location fr fr wouldn’t be surprised if I seen him in a polo managing his own location, he had the vibes, the vernacular, young man had it all!!!!

I didn’t know I could scan and get the point at the register, my guy pmo! In a real way!!!

If I could give less I would. The manager was very RUDE. I’m huge on customer service and when something was made incorrect it’s very easy to just correct it. Instead of giving an attitude! Also, the smoothie that I received was the new Ohana and the flavor was lacking which is abnormal. I was very disappointed with the stop this time. With this being said this was my 4th attempt with bad service and food before writing this review. I love the idea of tropical smoothie and normally have a great experience with mediocre food. However, this by far was not ok!

I ordered a blueberry bliss smoothie with Caribbean jerk wrap. The smoothie was extremely Icey as if it lacked fruit. And hard to drink the wrap was seriously terrible. It had hardly any chicken. Was mostly lettuce.

Unfortunately, out of all the Tropical Smoothie Cafes from TN to FL, this has been the worse experience. The only bright light was that it was located in a popular area. From the manager, to the server, to the cashier, I was appalled by the service given. If I was secretly shopping this store for corporate, this would be a failing grade.

This store location was night and day from the location on St. Augustine Rd. That location had A greeting with a smile, they took the time to get my order correct and even wished me well.

This Oakleaf stores cashier was on the phone texting in plain sight as I waited in the store for over 3 minutes. The actual server who created my smoothie and order had to remind her to get off the phone. I had no greeting, no smile and no one wanted to take my order.

The shift lead also didn’t follow procedure of taking the correct discount receipt, and handing back the original. He quickly threw it in the trash and said I couldn’t have it back.
That’s not how you handle a traveling customer who needed that receipt for business expenses.

Unfortunately, this store needs heavy improvement and corporate will be notified.

Every time I order ahead, my smoothie and food are ready before my ETA. They are quick!

Super clean dining area, trash cans are never full, restrooms always clean, and the fruit is always fresh.

Great smoothies. Clean place. Great customer service. Will come back!

Atmosphere: 5

Food: 5

Service: 5

Me and my wife went because she wanted to try one of the new bowls after we purchased the guy brought it out with my smoothie and the bowl was not only small but completely frozen. I asked is it supposed to come like that and he said yes. Then I asked him how was my wife going to eat it and he said it will melt. I looked at him and said is that really your answer so we are supposed to just wait for it to melt and once again all he said was yes. Horrible service and food I've always come for the smoothies but that might be our last. Do better for you customer's!

Atmosphere: 1

Food: 1

Service: 1

Ms. Nadia was incredibly kind and welcoming from the moment I walked in! Her loving and cheerful spirit made me want to come back just to see her again. I could tell she shares the same warmth with her co-workers, creating such a loving environment.

Atmosphere: 5

Food: 5

Service: 5

Best location

Atmosphere: 5

Food: 5

Service: 5

Absolutely phenomenal service. The smoothies were amazing, the customer service was amazing, this place was just perfect for me, and I would go again every time I got the chance. I recommend it.

Atmosphere: 5

Food: 5

Service: 5

Love there smoothies and always add B12

Parking: It's hit or miss depending on the day

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunshine Smoothie, Sunrise Sunset, Smoothies

Watched the employee Elijah make orders with cups off the floor. As well as watched him touch all on his face without ever washing his hands this whole location is a case of gastro waiting to happen.

Atmosphere: 1

Food: 1

Service: 1

No complaints

Atmosphere: 3

Food: 3

Service: 3

Initial walk in okay, noticed music was too loud, and once my smoothie was ready they shouted a name thats not at all related to my name, and proceeded to demand my reciept when i asked what kind of smoothie it was. Music was too loud for any conversation. No wonder they couldnt hear me. Sad to see.

Atmosphere: 1

Food: 4

Service: 1

My children love this chain- however cleanliness standards are not up to par. Please clean or use a different knife between sandwiches. My pesto and pepper sandwich remnants were smeared on and inside the packaging of my child’s plain ham and cheese wrap. Thankfully no food allergies here but was a surprise and speaks on general cleanliness-

Atmosphere: 3

Food: 5

Service: 3