COUNT YOUR WINGS! I ordered a 10 piece mild and 10 piece lemon pepper and both had 9 wings in them. Charged me $5 for ranch that I thought come with it if your ordering wings! They’re scamming hard so be careful
Atmosphere: 4
Food: 3
Service: 2
candice spigner
late night vibe love that. Damarion was so helpful and had a great customer service, which is so refreshing these days. Food good, wingstop just need more flavors!
Service: 5
Becky Oliver
I have been getting my Wingstop in which I’d love from Nashville. I moved to Jacksonville and they were so much smaller. That was a little disappointing but they were still good. I’m thankful I got 15 instead of 10 as I usually got I will try it again and hopefully they’ll be bigger. Still delicious.
Food: 4
Service: 5
Businesspage
7:47pm October , 25th Saturday shift lead on duty wouldn't provide her name but it's okay corporate will find that information right out once they check cameras and check dates/times. Angel was a big help he's helped me the first 2 days I called because I made an order at the wrong location and ended up having to place another order at the correct location which was perfectly fine. The same night I called the store I accidentally placed the order at and spoke with Angel . Angel, unfortunately could not cancel the order on his end and neither can I. So he tried to get a hold of his GM which didn't respond. So he took my name and number down and we decided to call the next day . When I spoke to the gm her computer was down but she had said to call back later and that she had put the refund order in last night which I didn't get no confirmation for nor a call back . It's been 4 days me calling back and forth trying to get my refund for food I never received for some reason the GM keeps leaving Everytime I happen to call I'm being told call back in an hour or call back in 30 minutes . I failed to call back the day her computer was down but I called the day before and the next morning . But yet again cannot get a hold of her . I never got a refund nor got a confirmation number and I've been calling back everyday since I placed the order Tuesday 11:22pm at 4375 Southside Blvd , Jacksonville fl 33216 . I paid $29-$30 that day so $14.72 is the amount I'm suppose to be refunded and no I don't want credit we aren't big backs who eat out everyday we eat home cook meals . So id appreciate if y'all did your job and stop messing around . Because my next step is to contact corporate and let them solve this because it's really not that hard , it's simple. I work in a restaurant as well so calling back today Saturday October 25th and being told it's peak hours isn't acceptable. I'm tired of the lame excuses get someone who can help me or I'll find somebody who can !
Atmosphere: 1
Food: 1
Service: 1
vonte h
This was the worst Wingstop I have EVER had , matter fact this top 3 worst chicken I have EVER had . That night crew was horrible, you had workers arguing on the phone outside the restaurant, the chicken was definitely old and crunchy and the ranch was even nasty I can't believe I even had to post this but y'all gotta do better
Atmosphere: 1
Food: 1
Service: 1
Paris D
Food was great hot fresh and the customer service was great
Shane Greaves
I am consistently impressed with the amazing customer service here. Damarrion always remembers my name and has my order ready for me before I even get to the door. Absolutely impressive!
Atmosphere: 3
Food: 5
Service: 5
Samantha Depasque
This is the worst service in Jax hands down. Tried to give them another chance after the last issue where we were shorted half of food with no help. Husband made an order tonight around 8:30 online. Got confirmation order was ready about 9:15. Currently pushing 11pm and still waiting On my whole order. Got my bags at 10, checked it and was missing 40 wings from a 60 piece order. Now because I guess it's my fault I put the wrong amount in my own bag I'm back to the back of line waiting on the rest of my food. We talking 2 plus hours for some chicken wings. We will never return again. Would rather go pay 2x the price to get my food without waiting 2 hours. Just sad.
Atmosphere: 1
Food: 1
Service: 1
class email
Demarrion was the best server I had in my life he deserves a raise.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Wings
Elizabeth Thompson
Worst customer service I have ever had!! Location was 4375 Southside Blvd #12 Jacksonville, FL 32216 United States
Great job, good food friendly staff. Manager Mrs Ebony was super nice and professional. Will comeback soon.
Atmosphere: 5
Food: 5
Service: 5
Darlene “Dee Dee” Haney
This my 2nd time trying their wings. So greasy, the grease bled through the bag on my mats and rug. Way, way too much garlic and wings too hard. The lemon pepper was way too much. So it will not be a 3rd try for me. I know people that love them, so I'll just say its not for me.
Atmosphere: 2
Food: 2
Service: 5
Naomi
It was late at night so pretty much only two other customers besides me were at the restaurant but our order took 45 minutes. I was waiting while an uber eats driver came to get food but instead the cook starts flirting and going outside to talk more. They are outside chopping it up, hugging and laughing while one employee is left in the kitchen trying to prepare orders. Finally After maybe 10 mins, the young man comes back inside, goes to the kitchen and begins preparing food without even washing his hands. I didn’t even want it anymore at that point. I was tired of waiting and don’t want dirty food. Come here if you like eating chicken prepared by people who don’t wash their hands and mingle with singles while you are waiting patiently for your food!
Atmosphere: 1
Food: 1
Service: 1
Sabrina M
Second time in 2 days trying to give this location a chance. Saturday the food was too damn salty and hard. Today the order is wrong. Can’t get anyone on the phone. This is a horrible location. I know Miller Ale house is much better
COUNT YOUR WINGS! I ordered a 10 piece mild and 10 piece lemon pepper and both had 9 wings in them. Charged me $5 for ranch that I thought come with it if your ordering wings! They’re scamming hard so be careful
Atmosphere: 4
Food: 3
Service: 2
late night vibe love that. Damarion was so helpful and had a great customer service, which is so refreshing these days. Food good, wingstop just need more flavors!
Service: 5
I have been getting my Wingstop in which I’d love from Nashville. I moved to Jacksonville and they were so much smaller. That was a little disappointing but they were still good. I’m thankful I got 15 instead of 10 as I usually got I will try it again and hopefully they’ll be bigger. Still delicious.
Food: 4
Service: 5
7:47pm October , 25th Saturday shift lead on duty wouldn't provide her name but it's okay corporate will find that information right out once they check cameras and check dates/times. Angel was a big help he's helped me the first 2 days I called because I made an order at the wrong location and ended up having to place another order at the correct location which was perfectly fine. The same night I called the store I accidentally placed the order at and spoke with Angel . Angel, unfortunately could not cancel the order on his end and neither can I. So he tried to get a hold of his GM which didn't respond. So he took my name and number down and we decided to call the next day . When I spoke to the gm her computer was down but she had said to call back later and that she had put the refund order in last night which I didn't get no confirmation for nor a call back . It's been 4 days me calling back and forth trying to get my refund for food I never received for some reason the GM keeps leaving Everytime I happen to call I'm being told call back in an hour or call back in 30 minutes . I failed to call back the day her computer was down but I called the day before and the next morning . But yet again cannot get a hold of her . I never got a refund nor got a confirmation number and I've been calling back everyday since I placed the order Tuesday 11:22pm at 4375 Southside Blvd , Jacksonville fl 33216 . I paid $29-$30 that day so $14.72 is the amount I'm suppose to be refunded and no I don't want credit we aren't big backs who eat out everyday we eat home cook meals . So id appreciate if y'all did your job and stop messing around . Because my next step is to contact corporate and let them solve this because it's really not that hard , it's simple. I work in a restaurant as well so calling back today Saturday October 25th and being told it's peak hours isn't acceptable. I'm tired of the lame excuses get someone who can help me or I'll find somebody who can !
Atmosphere: 1
Food: 1
Service: 1
This was the worst Wingstop I have EVER had , matter fact this top 3 worst chicken I have EVER had . That night crew was horrible, you had workers arguing on the phone outside the restaurant, the chicken was definitely old and crunchy and the ranch was even nasty I can't believe I even had to post this but y'all gotta do better
Atmosphere: 1
Food: 1
Service: 1
Food was great hot fresh and the customer service was great
I am consistently impressed with the amazing customer service here. Damarrion always remembers my name and has my order ready for me before I even get to the door. Absolutely impressive!
Atmosphere: 3
Food: 5
Service: 5
This is the worst service in Jax hands down. Tried to give them another chance after the last issue where we were shorted half of food with no help.
Husband made an order tonight around 8:30 online. Got confirmation order was ready about 9:15. Currently pushing 11pm and still waiting On my whole order.
Got my bags at 10, checked it and was missing 40 wings from a 60 piece order. Now because I guess it's my fault I put the wrong amount in my own bag I'm back to the back of line waiting on the rest of my food. We talking 2 plus hours for some chicken wings.
We will never return again. Would rather go pay 2x the price to get my food without waiting 2 hours. Just sad.
Atmosphere: 1
Food: 1
Service: 1
Demarrion was the best server I had in my life he deserves a raise.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Wings
Worst customer service I have ever had!! Location was 4375 Southside Blvd
#12
Jacksonville, FL 32216
United States
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The best chicken and fries
Atmosphere: 5
Food: 5
Service: 5
Great job, good food friendly staff. Manager Mrs Ebony was super nice and professional. Will comeback soon.
Atmosphere: 5
Food: 5
Service: 5
This my 2nd time trying their wings. So greasy, the grease bled through the bag on my mats and rug. Way, way too much garlic and wings too hard. The lemon pepper was way too much. So it will not be a 3rd try for me. I know people that love them, so I'll just say its not for me.
Atmosphere: 2
Food: 2
Service: 5
It was late at night so pretty much only two other customers besides me were at the restaurant but our order took 45 minutes. I was waiting while an uber eats driver came to get food but instead the cook starts flirting and going outside to talk more. They are outside chopping it up, hugging and laughing while one employee is left in the kitchen trying to prepare orders. Finally After maybe 10 mins, the young man comes back inside, goes to the kitchen and begins preparing food without even washing his hands. I didn’t even want it anymore at that point. I was tired of waiting and don’t want dirty food. Come here if you like eating chicken prepared by people who don’t wash their hands and mingle with singles while you are waiting patiently for your food!
Atmosphere: 1
Food: 1
Service: 1
Second time in 2 days trying to give this location a chance. Saturday the food was too damn salty and hard.
Today the order is wrong. Can’t get anyone on the phone. This is a horrible location. I know Miller Ale house is much better
Atmosphere: 1
Food: 1
Service: 1
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