Wingstop
10400-10, San Jose Blvd, Jacksonville
(904) 831-9464
Recent Reviews
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I ordered 20 wings either fries and two ranch sauces. Didnt check the order as I ordered it in person in the store. Got home they gave me 20 boneless wings which I hate and two blue cheese sauces which I also can’t stand.
They refuse to answer their phone when you try to call up there. I will never go back!
Atmosphere: 1
Food: 1
Service: 1
very fast and very friendly
Atmosphere: 5
Food: 5
Service: 5
First time at wing stop. We got the honey hot chicken tenders, original hot chicken sandwich, french fries with original seasoning and honey hot rub seasoning, the ranch is creamy and House made, and the Cajun corn bites were delicious. Anthony and Chrissy provided excellent service! Can’t wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Standard store
Atmosphere: 2
Food: 4
Service: 3
The new Mexican street spice flavor is so bad it’s not even funny, it tastes like they rubbed the sandwich on the street. I’ve had everything on that menu and nothing compares to how bad this sandwich tastes.Not to mention the amount of grease there is on this sandwich.
Atmosphere: 4
Food: 2
Service: 4
Used their bare hands to make our wings
Atmosphere: 2
Food: 3
Service: 2
Very long wait at nights, staff are friendly and helpful. Food is ok
Atmosphere: 3
Food: 3
Service: 4
the worker was very rude to my boyfriend when he had to go inside because we did a togo order they messed the drinks up and gave us the wrong size so he went back in there to ask if we could have the size we paid for because it’s a 70 cent up charge and you should get what u pay for but the worker said “ughh bro come on dude” then proceeded to give him a nasty look.
Atmosphere: 1
Food: 5
Service: 1
I placed an online order and went to store at my directed time. When arrived, order wasn’t ready which is understandable but after 20 minutes of waiting I asked if they could give me an ETA and the manager stated “we’re busy, you’re food will be ready when it ready.” In a very rude & unprofessional manner. Highly don’t recommend this location. The store had one other patron in it and somehow was crazy busy.
Atmosphere: 4
Food: 2
Service: 1
Always have issues ordering here...just placed an online order--after an hour of waiting it was cancelled and not refunded.
Anytime you try to call it says there's a 'technical difficulty' and routes to no one
So annoying.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Placed a pick up order and the gentleman working the register was so nice it was extremely refreshing to see his face and it was such a short experience that it really did leave a mark. His vibe was a 10.
Atmosphere: 5
Food: 5
Service: 5
Always good and hot er n I order even DoorDash .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Cheese Fries
The food was never delivered. After 1 hour of waiting, they ended up canceling my order and charged me anyways.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Placed a order on line for pick l always go to location surprise how horrible the food was
Atmosphere: 5
Food: 1
Service: 4
Disappointed Again – Won’t Be Back
This is the second year in a row that we’ve ordered wings from Wingstop for the Super Bowl—and it will definitely be the last. Let me be clear: the wings themselves are good. That’s the only reason I gave them another chance after last year’s fiasco.
I pre-ordered the day before, thinking that would help avoid the chaos. It wasn’t a huge order—just 30 wings and a combo. But when I arrived at the store, it was a disaster. The place was packed, and nearly everyone was visibly frustrated.
One couple had already been waiting 30 minutes past their pickup time, only to be told it would be another 30 minutes. Then another 15. Eventually, they were so fed up they canceled their order and walked out. An employee ran after them, somehow convinced them to stay a little longer, and finally got them their food.
As for me? My order was 25 minutes late. And the employee responsible for communicating with customers was difficult to understand and often just stood there looking lost, making the situation even more frustrating.
I get it—Super Bowl Sunday is a busy night for wings. But poor planning and terrible customer service will catch up with you. If something doesn’t change, I can guarantee this won’t be a problem for future Super Bowls—because people like me simply won’t be back. Hopefully, the franchise owner sees this and makes some serious improvements, because the food itself is solid. Unfortunately, the experience is not.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chicken Wings
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