This place is a hidden treasure! Highly recommend this place. Jennifer up at the desk was amazing and super accommodating. Her customer service alone was 5 star!
Ana Flores
Room was perfect. Service at the restaurant not the best. Waited for a waiter for an hour after asking 3 times if a waiter was coming. Just miscommunication. The food was good though besides that.
Alex Ifa
Didn't to the the hotel. I went to the bar and to come in, they treated you a delinquent, checks bag and everything like your trying to get something in. The service is horrible, and the wait is longer than expected. The beach is dirty, full of flooding stuff.
Too bad attention from the person at the entrance. a blonde
Service: 1
A Wolfx
Honest review: decent rooms. Waterfront is barely any added value. Floors were dirty. On site bar and restaurant was pricey and not good. Breakfast was better than expected, friendly hostess. There was no water all morning on our checkout. Front office young lady didn't want to hear anything about a refund. They got all these extensive policies with fines, but if they don't deliver the basics, you can fk off. Not worth the money.
Paid tab by cash and got cash back from tab reduced change to be nicely reduced down. Don’t feel that was appropriate as I pay and tip in cash.
sabrina
Wow. Shocked at how rude the dockmaster is. I think "master" went to his head! My daughters and I just wanted to get back on the boat and go
Amy Yates
My boyfriend and I went to gilberts to eat and was very disappointed. Hardly no one there and the service was so bad. The waiter only came to our table maybe 3 or 4 times while we was there, then had to ask 6 times to get our check so we could leave.
Service: 2
Advanced Reaserch Institute of Miami
I've been coming to Gilbert's for at least 20 years. Went there with my girlfriends a couple of weeks ago and had a terrible experience! We got up to go take a look at the boats and came across the rudest employee I have ever witnessed in a service industry. His name is Carlos and claims to be the manager there. Was rude to my friends, but I noticed he was being rude to everyone...so we didn't take it personally. Just this sense of superiority, I guess. Like I said, I didn't take it personally, but it did ruin the mood in an otherwise pleasant lunch.
This place is a hidden treasure! Highly recommend this place. Jennifer up at the desk was amazing and super accommodating. Her customer service alone was 5 star!
Room was perfect. Service at the restaurant not the best. Waited for a waiter for an hour after asking 3 times if a waiter was coming. Just miscommunication. The food was good though besides that.
Didn't to the the hotel. I went to the bar and to come in, they treated you a delinquent, checks bag and everything like your trying to get something in. The service is horrible, and the wait is longer than expected. The beach is dirty, full of flooding stuff.
Saturday was not the best day to enjoy.
Simply Perfect 🤩
Service: 5
Perfect safe and quiet place I recommend!
Service: 5
Nice Bar but Close Early at the Evening. You need
Service: 5
Too bad attention from the person at the entrance. a blonde
Service: 1
Honest review: decent rooms. Waterfront is barely any added value. Floors were dirty. On site bar and restaurant was pricey and not good. Breakfast was better than expected, friendly hostess. There was no water all morning on our checkout. Front office young lady didn't want to hear anything about a refund. They got all these extensive policies with fines, but if they don't deliver the basics, you can fk off. Not worth the money.
Rooms: Ok, dirty floors.
Nearby activities: Nothing
Safety: Safe I guess?
Walkability: Nothing to walk.
Food and drinks: Bad and pricey.
Service: 2
It’s ALWAYS a vibe here!
Service: 5
Restaurantji Recommends
Great place to stay restaurant right next door
Service: 5
Paid tab by cash and got cash back from tab reduced change to be nicely reduced down. Don’t feel that was appropriate as I pay and tip in cash.
Wow. Shocked at how rude the dockmaster is. I think "master" went to his head! My daughters and I just wanted to get back on the boat and go
My boyfriend and I went to gilberts to eat and was very disappointed. Hardly no one there and the service was so bad. The waiter only came to our table maybe 3 or 4 times while we was there, then had to ask 6 times to get our check so we could leave.
Service: 2
I've been coming to Gilbert's for at least 20 years. Went there with my girlfriends a couple of weeks ago and had a terrible experience! We got up to go take a look at the boats and came across the rudest employee I have ever witnessed in a service industry. His name is Carlos and claims to be the manager there. Was rude to my friends, but I noticed he was being rude to everyone...so we didn't take it personally. Just this sense of superiority, I guess. Like I said, I didn't take it personally, but it did ruin the mood in an otherwise pleasant lunch.
Service: 1
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