Server’s English is poor and misunderstood my request. Didn’t remake the cup just split flavors in new cups and the last cup has hair in it. She was trying to pick it out before giving it to me, until I pointed out that her fingers touched the ice cream. Then she mentioned she cannot give it to me because there was hair in it 😱😱……when she redid the cup, she scooped the wrong flavor. She also stared at me when I paid so I was forced to give tips. Avoid this location at all cost!
Atmosphere: 1
Food: 1
Service: 1
Lissett Morlans
This weekend I was drawn in by the sign advertising the pumpkin spice ice cream. When I ordered, the man behind the counter started practically yelling at how there’s no such thing as a pumpkin spice flavor and he’s tired of telling corporate that. He yelled In a loud and obnoxious voice, we just get a bunch of ingredients and mix together. He spoke as he was trying to convince me not to buy the ice cream so he didn’t have to put the effort in making it. I was so shocked because after visiting Key West for over 20 years, I had never received such rude service. I told him that he did a great job in talking me out of buying the ice cream and how he had just lost a sale. It’s mind boggling how these establishments keep people like this serving customers who come from all over the world! If Haagen-Dazs is wondering why their sales are plummeting, you should look at your front line. There is too much competition out there to accept nasty service!
Chen
WORST EXPERIENCE DO NOT GO HERE!!!!! Carolina will give you the worst attitude and talk back to you in an aggressive way. I asked for a thick large shake. She put it in a small cup and said because I asked for a thicker shake she had to downsize. The shake was WATERY. She was so disrespectful to the point where I needed the other employee to make my drink. HE WAS VERY DISRESPECTFUL AS WELL. What a way to ruin my vacation. Disgusting employees.
Ben Jones
Delicious! Just what was needed on a hot day
John Smith III
Our kiddos were SO good at dinner we promised them a very special treat. They both picked Häagen-Dazs milkshakes. The staff were very friendly, polite and had us in/out in no time. If you’re looking for a sweet treat on a hot summer day, night or whenever please check out this location. Enjoy!
stephen loudon
Expensive ice cream, but the fans at the entrance are the best free cool down option in Key West.
Gautam Kuchibhotla
Way too overpriced. But we sat down on the walkway right behind the store and ate our ice cream, which was the best part.
Dirk
Very tasty, but also a decent price.
Atmosphere: 3
Food: 4
Service: 4
Y Li
Servers English are poor and misunderstood my request. Didn’t remake the cup just split flavors in new cups and the last cup has hair in it. She was trying to pick it out before giving it to me, until I pointed out that her fingers touched the ice cream. Then she mentioned she cannot give it to me because there was hair in it 😱😱……when she redid the cup, she scooped the wrong flavor. She also stared me when I paid so I was forced to give tips. Avoid this location at all cost!
I had one ice cream, three smoothies, and was charged a tip at the credit card payment screen for a total of $57. Do I need to tip for takeout at the counter? After confirming that we were Japanese, one of the staff members made fun of the Chinese person in front of us for not being good at English.
Atmosphere: 1
Food: 2
Service: 2
Cheri Blomquist
Ever get the weird sensation that you're standing outside your own body, watching yourself getting ripped off but unable to stop it? That was me tonight when I forked over $10 for a serving of HD ice cream that measured about a 1/4-1/3 of a typical $6 HD pint, plus a light drizzle of hot fudge (That's TEN dollars!) It wasn't even particularly good. The open-air shop is lovely, but I suggest taking a lesson from me, keeping your wallet closed and walking another block to the local "homemade ice cream" shop. That's what I'll be doing next time.
Atmosphere: 5
Food: 1
Service: 4
C Ken
We ordered a milkshake and strawberry lemonade smoothie from this location. The milkshake and smoothie was watery. She used Publix lemonade to make my drink. If I wanted a lemonade from Publix I would have went there. The worker refused to make the milkshake thicker. $23.00 for mess | |
Atmosphere: 1
Food: 1
Service: 1
Viviana Soler
The employee who served me was unfriendly and rude. She was in a hurry even though the place was empty. Very bad service!
Atmosphere: 1
Food: 4
Service: 1
Anwer
Pretty expensive for a shake and two scoop of ice cream!
Server’s English is poor and misunderstood my request. Didn’t remake the cup just split flavors in new cups and the last cup has hair in it. She was trying to pick it out before giving it to me, until I pointed out that her fingers touched the ice cream. Then she mentioned she cannot give it to me because there was hair in it 😱😱……when she redid the cup, she scooped the wrong flavor. She also stared at me when I paid so I was forced to give tips. Avoid this location at all cost!
Atmosphere: 1
Food: 1
Service: 1
This weekend I was drawn in by the sign advertising the pumpkin spice ice cream. When I ordered, the man behind the counter started practically yelling at how there’s no such thing as a pumpkin spice flavor and he’s tired of telling corporate that. He yelled In a loud and obnoxious voice, we just get a bunch of ingredients and mix together. He spoke as he was trying to convince me not to buy the ice cream so he didn’t have to put the effort in making it. I was so shocked because after visiting Key West for over 20 years, I had never received such rude service. I told him that he did a great job in talking me out of buying the ice cream and how he had just lost a sale. It’s mind boggling how these establishments keep people like this serving customers who come from all over the world! If Haagen-Dazs is wondering why their sales are plummeting, you should look at your front line. There is too much competition out there to accept nasty service!
WORST EXPERIENCE DO NOT GO HERE!!!!! Carolina will give you the worst attitude and talk back to you in an aggressive way. I asked for a thick large shake. She put it in a small cup and said because I asked for a thicker shake she had to downsize. The shake was WATERY. She was so disrespectful to the point where I needed the other employee to make my drink. HE WAS VERY DISRESPECTFUL AS WELL. What a way to ruin my vacation. Disgusting employees.
Delicious! Just what was needed on a hot day
Our kiddos were SO good at dinner we promised them a very special treat. They both picked Häagen-Dazs milkshakes. The staff were very friendly, polite and had us in/out in no time. If you’re looking for a sweet treat on a hot summer day, night or whenever please check out this location. Enjoy!
Expensive ice cream, but the fans at the entrance are the best free cool down option in Key West.
Way too overpriced. But we sat down on the walkway right behind the store and ate our ice cream, which was the best part.
Very tasty, but also a decent price.
Atmosphere: 3
Food: 4
Service: 4
Servers English are poor and misunderstood my request. Didn’t remake the cup just split flavors in new cups and the last cup has hair in it. She was trying to pick it out before giving it to me, until I pointed out that her fingers touched the ice cream. Then she mentioned she cannot give it to me because there was hair in it 😱😱……when she redid the cup, she scooped the wrong flavor. She also stared me when I paid so I was forced to give tips. Avoid this location at all cost!
Atmosphere: 1
Food: 1
Service: 1
It's fine, there are better spots
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
I had one ice cream, three smoothies, and was charged a tip at the credit card payment screen for a total of $57. Do I need to tip for takeout at the counter? After confirming that we were Japanese, one of the staff members made fun of the Chinese person in front of us for not being good at English.
Atmosphere: 1
Food: 2
Service: 2
Ever get the weird sensation that you're standing outside your own body, watching yourself getting ripped off but unable to stop it? That was me tonight when I forked over $10 for a serving of HD ice cream that measured about a 1/4-1/3 of a typical $6 HD pint, plus a light drizzle of hot fudge (That's TEN dollars!) It wasn't even particularly good. The open-air shop is lovely, but I suggest taking a lesson from me, keeping your wallet closed and walking another block to the local "homemade ice cream" shop. That's what I'll be doing next time.
Atmosphere: 5
Food: 1
Service: 4
We ordered a milkshake and strawberry lemonade smoothie from this location. The milkshake and smoothie was watery. She used Publix lemonade to make my drink. If I wanted a lemonade from Publix I would have went there. The worker refused to make the milkshake thicker. $23.00 for mess
| |
Atmosphere: 1
Food: 1
Service: 1
The employee who served me was unfriendly and rude. She was in a hurry even though the place was empty. Very bad service!
Atmosphere: 1
Food: 4
Service: 1
Pretty expensive for a shake and two scoop of ice cream!
Atmosphere: 3
Food: 3
Service: 3
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