Island Wing Company - Rolling Oaks

I visited Kissimmee location on Monday and had a wonderful time. Our server was Heicko and he was fantastic! He offered us many options for drinks and explained the 3-6pm happy hour menu in details. He gave recommendations and when my food arrived it was delicious! We’ll def be back again ! Thank you

Atmosphere: 5

Food: 5

Service: 5

Food was good but no limes for beers. This was a super weird scenario. Never had this happened to me. Get some limes! 4/5 stars

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Wings

This is my first time going to this restaurant and I will never be back just for the unpleasant experience the blonde girl server gave me. I went with a group of friends, we were a Party of 6. I went today 12/25/2024 and the place was almost empty i suppose because of Christmas. Our server was a guy, very nice, seemed like he was new. He took our orders but it took extremely a long time to bring our foods, and checks as well at the end of the visit. The food was mid, unseasoned I will say, but I was still having a good time with my friends. After we all paid our orders, I look at my receipt and notice that the server added an item that was not supposed to be on my order. He was nice and took the check back and said he would fix it. When he came back, he brought a receipt saying they updated it ,but the receipt he brought did not show the update so nicely he went back again. This time a blonde girl, not sure what her position is came back and said they will delete the old transaction and I that I would have to pay again. So I did. First time I paid I left a tip but this time I didn’t feel like giving a tip since it was a few inconveniences already. Have in mind that this whole time I was nice to the servers and the blonde server that took my payment looks at me with a nasty face and talks to me out loud with an attitude and said : are you sure that’s the tip you want to leave? And I said yep. And then she ask me the same thing again, and I answer the same. I proceed to say thank you nicely and she looks at me disgustingly again, and leaves with an attitude. This was an unpleasant experience for everyone since my friends noticed as well her horrible attitude and if anyone should have an attitude it’s the customers, since we never complained for waiting a long amount of time to get our food and on top of that being disrespected by the staff. As far as I know leaving a tip is optional. You as an owner/servers do not know what circumstances your customers are going through to shame customers for not leaving x amount . If you are unsatisfied with what you make work in a different profession, but do not come to work shaming customers, not good for your business.

Atmosphere: 2

Food: 1

Service: 1

Our server today was Yadier he was very respectful and professional also the food was amazinggg🤩🤩

Atmosphere: 5

Food: 5

Service: 5

We love this restaurant that offers baked, not fried, favorites. Don't overlook ordering the baked green bean appetizer! It's a super place to watch sports games on their many TVs. Very friendly folks work there, including Heiko, who made our recent dinner there especially great.

Great place, Jenny is an amazing bartender and Shelby the GM has the place running like a well oiled machine !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ahi Poke Nachos, Chicken Wings

Hi! I ate here for the first time yesterday and the food was amazing and very affordable and the staff was very attentive! Great atmosphere!! 10/10 recommend!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ahi Poke Nachos, Caribbean Shrimp

1 water and 2 cook's. 1 was also taking orders. Took over 45 minutes to get our food

Dietary restrictions: Had a gluten free menu

Atmosphere: 4

Food: 3

Service: 3

Coconut shrimp burnt. They use chili sauce. Side salad had wilted and not fresh lettuce. We had wings but nothing special. Wouldn't come back.

Atmosphere: 1

Food: 1

Service: 3

Last night, a group of ten of us went to this restaurant and decided to sit in the outdoor seating area. We moved two tables together, as we’ve done many times before. Typically, the staff is accommodating and even helps us arrange the tables, but this time was very different.

A blonde bartender came out with no greeting and immediately told us we couldn’t move the tables. She wasn’t polite about it, just curt and dismissive. Then she went back inside, to the bar area, and started pointing at us while talking to other customers. They began staring and laughing at us, which was incredibly uncomfortable and unprofessional.

We’ve always enjoyed this place, but this experience was beyond disappointing. The bartender’s rude behavior was unacceptable, and we ended up leaving. Hopefully, this was just a one-off situation, but it definitely made us think twice about returning.

I have placed an order from here for pickup before through the doordash, and today, the app says it is time to pick up my order. I drive 30 minutes to get here, and the lady says the Doordash app and Uber eats app are not working to send orders, leaving me to wait so they can make the order. No thanks. What a waste of my time driving here. They could have alert Doordash or something that orders are not coming through, but instead, they waste customers' time. I will never place an order here or any other eating apps again.

Service: 1

Very grateful for the attention of the staff and the quality of the food, I give it a 100...

Atmosphere: 5

Food: 5

Service: 5

Been coming here awhile now and Food is good, Happy Hour is even better good service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Wings, Big Boss Burger

The food was great. They even had a gluten-free menu for my son. The service was great also.

Dietary restrictions: Gluten-free

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings Dry Rub Jerk, French Fries, Baked Wings

The worst experience ever. I’m embarrassed and will never go back: My partner and I went to the Rolling Oaks Wings company and were accused of stealing after providing a 25% tip on our original order.

On September 10th, 2024 my partner and I ordered 2 x 10 bone wings ($16.95) to go + 2 x side order of fries ($3.95) totalling $41.50. We ordered to go, and when we were told by your server, it would be a 25-30 minute wait.

Because of the wait we went to your bar and ordered 2 x 16oz. drinks equalling $13. As our food arrived, our bar tender (Luke) was nowhere to be seen - the food server asked us if we’d paid Luke/the bar tab - we told her no and she told us she’d put it on the food bill. So, we proceeded to the exit and paid for the food bill $41.50 with a 25% (TWENTY FIVE PERCENT) tip = $55.37.

We exited, thanked for the service and drove home.

When we were traveling home I received a phone call from “Roberson Dante” an unidentified number to us as we were driving so I let it ring out. Within minutes of the call I received a text which stated: “this is the manager from island wing company you guys walked out without paying your beer tap I will be contacting law-enforcement for theft”.

To our amazement, so we called back immediately and asked what had happened. He told us we had not paid for our beer tab, when we said that we’d told the server that who then said it’d be added to our food check, he told us that wasn’t possible as the server was under 21 so couldn’t clear alcohol on a check. Well sir, we did not know that and only reported what we were told - so, we asked if we could return to the restaurant and pay, he told us he would “appreciate that”.

So within minutes we returned to the restaurant to pay for our check and again provide a 25% (TWENTY FIVE PERCENT) tip, equaling $17.23.

We are embarrassed we were accused of stealing from you when we did nothing wrong and even paid a large tip for both orders. The tip was so large on the original order that it almost covered the cost of the accused “theft” anyway.

Feedback for you, your company and the embarrassment of a manager at the location:
- Use common sense. If we’ve already paid $55 on a check, (with a near $14 tip) do you really think we’d jump a $13 beer tab? Try to not accuse a customer (your only one in the location at the time) of theft when they paid their full bill x 2 plus 25% tip. Get your story correct before accusing and threatening law enforcement.
- If you want us to get law enforcement involved, maybe we should ask why Luke never ID’ed either of us for our alcohol or why your “21 year old” staff member was behind the bar.
- We told your manager via text the bill was paid, no response, no apology, no acknowledgement of THEIR mistake, YOUR mistake.

We will never be back.

Atmosphere: 1

Food: 1

Service: 1