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“Called and spoke with Omarion to make sure they included my au jus with my French dip delivery order. He was super helpful and nice and gave me an extra one because the app charged me when it shouldn’t have. He really went above and beyond!“
“After bad customer service from Wendy's, we went to Arby's. The gentlemen in the drive thru was great as ever. Pleasant and attentive to our order. He ensured our items was accounted for and did it courteously. Maybe Wendy's can take Arby's customer service training curriculum and apply that to their stores.“
“I've always loved this Arby's, and previously given 5 🌟. But my recent visit there changed my opinion completely. I asked for fresh fries, was asked to pull around, which was fine. I offered to do so. I stood outside the door for over 15 minutes waiting. I could see employees inside that didn't appear to be doing anything but socializing. They finally came to the door, unlocked it, handed me my bag, and quickly went back in and locked it. The food was TERRIBLE!! The fries were ice cold, the roast beef sandwiches were old and dry. I couldn't believe I waited for 15 to 20 minutes for disgusting old food! I'll rethink returning to this location for sure!! Night crew employees need training on customer service and attending to customers instead of each other!! Very disappointed“