The setting was very unprofessional the staff was rude my food was cold and the service was js bad in general oh an the staff was sitting on the counter🤦🏾
ALI 727
UPDATE - Shanley (I believe the DM) went above and beyond calling me personally just to hear my concerns about the oil soaked food today. Updating my review only due to the fact that Shanley truly was so kind, went above and beyond, and understanding.
I had a very disappointing experience at this Wingstop location. The chicken in our order was completely inedible and absolutely soaked in grease. I understand wings can be saucy, thats why we order Wingstop... but the chicken literally had no sauce even on them, it was grease. But this was beyond that, the bag itself was saturated and the containers were covered in grease. The chicken was dripping to the point where it was unappetizing and impossible to enjoy. We took one bite and had to throw the entire order away. Every wing. Every strip. Straight to the trash.
I called the store simply to make them aware of the issue. I was not asking for a refund — I even stated that clearly during the call with my new friend Chantel. I just wanted to let them know that the food quality was extremely poor. Unfortunately, the interaction with the manager, Chantel, made the situation worse. She was immediately defensive and placed me on hold while I was mid speaking. I was calm and not argumentative at all, so the response felt dismissive and unprofessional. Chantel told me to bring the food back in — again, not what I was calling for. At this point, I was halfway tempted to bring the trash bag with the chicken in since she insisted...
I have photos of the grease-soaked bag and containers as proof, which I’ve already sent to corporate since a simple courtesy call somehow turned into an ordeal with Chantel this lovely Friday.
Disappointed in the food. Even more disappointed in how it was handled. Hopefully this location decides to do better.
Atmosphere: 1
Food: 1
Service: 3
BRIDGETTE Maynard
I stopped in to grab dinner and my cashier was very nice Shanice amazing customer service and everyone was so great.
Atmosphere: 5
Food: 5
Service: 5
Deni
We went back to pick up the other half of the order, But it was like the mild sauce was on garlic parmesan and they were all cold. We gave them a three because they did try to make it better.
austin
I've been a nonstop customer for over 20 years. Never had a bad experience. Until now..I will never patronize this business ever again. The most rude. Disrestful Ratchet. Basura location... Shut.. it . Down.. 👎
Atmosphere: 1
Food: 1
Service: 1
Gloria Arthur
I was so disappointed and pissed. Ordered 30 wings crispy, and fries and t the order was swimming in grease and the wings were not cooked well at all. The skin was soft…which is nasty. When I called I was told they are using a different company for the wings and they don’t get brown. I was insulted by the excuse. I couldn’t bring them back either. There was no care taken and it was obvious.
Atmosphere: 2
Food: 1
Service: 2
#JustinIsMyHVACGuy
Super Loud Rap Music, so loud we could not even speak to each other, worst part was it was VULGER music. We like rap, I asked if they would turn it down, instead they put on some Pop music but never turned it down. DO NOT EAT IN. little drizzle of your flavoring these are not boneless wings, they are just over cooked nuggets drizzled with sauce. We are 1 and done, never coming back to this place. Employee Girl up front politely asked if they would turn the music down, in fact she asked them twice but it was annoying loud.
Atmosphere: 1
Food: 3
Service: 2
John Park
Great Wings!!!!
Atmosphere: 5
Food: 5
Service: 5
Jason Gullick
Food is OK. MGMT no help for to go orders that are never right. Offered to credit my ranch order... dressing that is. Funny stuff.
Adrienne Fort
Came in to a different wingstop location today and met the best employee ive ever came in contact with. Her name is jazz and her customer service is amongst the best I am a store manager for a retail store and I couldn’t help but try to recruit her!! Beautiful personality an great smile to add with. She’s a gem and I now have a wingstop I will always go to just off the interaction I had with her. She deserves a raise and a bump into management if not already.
Beware if you are an uber/doordash driver. They go out of their way to ignore those orders. I understand in-person gets priority but over 13 people picked up food and they still ignored my order. Just know if youborder
Regina Fregoni
Service took forever and there was very little meat on the boneless wings. The regular wings were dry.
Atmosphere: 1
Food: 2
Service: 1
Voyager
SPENT OVER $30 on a meal in this economy to get microwaved fries (yes we can tell it’s microwaved) and mediocre cold wings
Food: 1
Jonathan Gomez
Late night on vacation. Was missing home a bit. Only way to fix that homesick feel was to get some fries! And I ended up getting wings too 🔥
Atmosphere: 5
Food: 5
Service: 5
Holly Vogt
The Hot Honey Rub is the best!! Someone in my house orders from here at least once a week. The food is consistently excellent. The corn is fantastic. Service is great! Staff is friendly and efficient. Definitely my fav wing place.
The setting was very unprofessional the staff was rude my food was cold and the service was js bad in general oh an the staff was sitting on the counter🤦🏾
UPDATE - Shanley (I believe the DM) went above and beyond calling me personally just to hear my concerns about the oil soaked food today. Updating my review only due to the fact that Shanley truly was so kind, went above and beyond, and understanding.
I had a very disappointing experience at this Wingstop location. The chicken in our order was completely inedible and absolutely soaked in grease. I understand wings can be saucy, thats why we order Wingstop... but the chicken literally had no sauce even on them, it was grease. But this was beyond that, the bag itself was saturated and the containers were covered in grease. The chicken was dripping to the point where it was unappetizing and impossible to enjoy. We took one bite and had to throw the entire order away. Every wing. Every strip. Straight to the trash.
I called the store simply to make them aware of the issue. I was not asking for a refund — I even stated that clearly during the call with my new friend Chantel. I just wanted to let them know that the food quality was extremely poor. Unfortunately, the interaction with the manager, Chantel, made the situation worse. She was immediately defensive and placed me on hold while I was mid speaking. I was calm and not argumentative at all, so the response felt dismissive and unprofessional. Chantel told me to bring the food back in — again, not what I was calling for. At this point, I was halfway tempted to bring the trash bag with the chicken in since she insisted...
I have photos of the grease-soaked bag and containers as proof, which I’ve already sent to corporate since a simple courtesy call somehow turned into an ordeal with Chantel this lovely Friday.
Disappointed in the food. Even more disappointed in how it was handled. Hopefully this location decides to do better.
Atmosphere: 1
Food: 1
Service: 3
I stopped in to grab dinner and my cashier was very nice Shanice amazing customer service and everyone was so great.
Atmosphere: 5
Food: 5
Service: 5
We went back to pick up the other half of the order, But it was like the mild sauce was on garlic parmesan and they were all cold.
We gave them a three because they did try to make it better.
I've been a nonstop customer for over 20 years. Never had a bad experience. Until now..I will never patronize this business ever again. The most rude. Disrestful Ratchet. Basura location... Shut.. it . Down.. 👎
Atmosphere: 1
Food: 1
Service: 1
I was so disappointed and pissed. Ordered 30 wings crispy, and fries and t the order was swimming in grease and the wings were not cooked well at all. The skin was soft…which is nasty. When I called I was told they are using a different company for the wings and they don’t get brown. I was insulted by the excuse. I couldn’t bring them back either. There was no care taken and it was obvious.
Atmosphere: 2
Food: 1
Service: 2
Super Loud Rap Music, so loud we could not even speak to each other, worst part was it was VULGER music. We like rap, I asked if they would turn it down, instead they put on some Pop music but never turned it down. DO NOT EAT IN. little drizzle of your flavoring these are not boneless wings, they are just over cooked nuggets drizzled with sauce. We are 1 and done, never coming back to this place. Employee Girl up front politely asked if they would turn the music down, in fact she asked them twice but it was annoying loud.
Atmosphere: 1
Food: 3
Service: 2
Great Wings!!!!
Atmosphere: 5
Food: 5
Service: 5
Food is OK. MGMT no help for to go orders that are never right. Offered to credit my ranch order... dressing that is. Funny stuff.
Came in to a different wingstop location today and met the best employee ive ever came in contact with. Her name is jazz and her customer service is amongst the best I am a store manager for a retail store and I couldn’t help but try to recruit her!! Beautiful personality an great smile to add with. She’s a gem and I now have a wingstop I will always go to just off the interaction I had with her. She deserves a raise and a bump into management if not already.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Beware if you are an uber/doordash driver. They go out of their way to ignore those orders. I understand in-person gets priority but over 13 people picked up food and they still ignored my order. Just know if youborder
Service took forever and there was very little meat on the boneless wings. The regular wings were dry.
Atmosphere: 1
Food: 2
Service: 1
SPENT OVER $30 on a meal in this economy to get microwaved fries (yes we can tell it’s microwaved) and mediocre cold wings
Food: 1
Late night on vacation. Was missing home a bit. Only way to fix that homesick feel was to get some fries! And I ended up getting wings too 🔥
Atmosphere: 5
Food: 5
Service: 5
The Hot Honey Rub is the best!! Someone in my house orders from here at least once a week. The food is consistently excellent. The corn is fantastic. Service is great! Staff is friendly and efficient. Definitely my fav wing place.
Atmosphere: 5
Food: 5
Service: 5
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