Applebee's in Melbourne

“Went to dinner after work with a friend and, after ordering our drinks and appetizer, I realized my phone was missing. After searching, we discovered it had somehow fallen between the half wall and booth in a spot that was extremely difficult to reach.

The hostess and manager immediately stepped in to help. They went above and beyond by checking what they had available, even heading to the kitchen to grab the longest tongs they could find in an attempt to retrieve it. When that didn’t work, they continued helping us figure out a solution. While my friend and I were discussing where we could buy a grabber tool nearby, the manager came back with one and was able to successfully retrieve my phone.

I unfortunately didn’t catch their names, but I want to make sure their kindness and willingness to help are recognized. They could have easily said there wasn’t anything they could do, but instead they took the time to assist and turned what could have been a very stressful situation into a positive experience.

Thank you to the hostess, manager, and our server for taking such great care of us. Your kindness and effort did not go unnoticed!“

“We went in with an hour until close and a little skeptical on how service and food would be due to the late hour. To our surprise, we were greeted within seconds of walking thru the door and seated in the bar at a table of our choice. Moments later our server/bartender greeted us, without a rush, suggested a cocktail that we ordered x 2 along with an appetizer. That was served to us quickly as our orders were taken along with a to-go order. Our steak was cooked perfectly and the service overall was superb. The entire experience from beginning to end was most excellent. I'm not sure of the bartenders name but she provided the best service and for that reason, we'll definitely be back.“