Mold in the bathroom, no noise-proof windows, one elevator working during Miami music week. (SLS had free admittance to their pool parties and sound proof rooms, as well as 4 fully functioning elevators) The concierge staff is very nice but they truthfully cannot give you want you want.For the price point you should just go to SLS Or NOBU or even the surfcomber has discounted rooms that ARE SOUND PROOFED. The property is and out dated and over perfumed, the rooms will show the age the property has endured without updates.
IpanemaGuys
Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.
Sandy R.
Terrible customer service. We booked a month in advance of our scheduled trip to Miami. We received an email about two weeks before arrival to inform us that they are now 'under renovations' and that they were canceling our room without penalties!!! Really? How would we be penalized when they were the ones canceling and don't you know your renovation schedule a few months in advance. They suggested we contact the neighboring hotel to negotiate a rate and gave us an email. When I contacted the hotel next door...not response at all. Now, in the 11th hour I have to find a new hotel and rates not surprisingly have gone way up. Thanks for the Customer Service Shelbourne Hotel and leaving us totally hanging!
l0rnak
This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.
yoyod690
Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.
ursulamA3722UA
This is a piss poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my a*** It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.
943yusram
Really nice hotel in a great location. It’s really central and a close walk to everything. The customer service is the best part. Special shout out to Delisa and Oscar! The pool is great and the resort is a nice touch. Highly recommend.
Robert L
As always my stay was absolutely amazing from the vibe of the hotel to the staff….. Big shout out to Delisa who made the stay even more great by providing hi quality EXCELLENT customer service with her a suggestions and attention. She is VERY pleasant and kind!!!
mikaelaxama
We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.
laurensD7807XI
I went on a weekend trip for a birthday with family and Delisa made our stay so much better. Every time we stay at the Shelborne we always get greeted with the biggest smile from her and always feel welcome. If you stay here and get to meet her you will not be disappointed. They also have a great selection of food and drinks from their pool menu as well. Always a pleasure staying at the Shelborne. Will definitely be coming back frequently! Thank you Delisa?
Hotel very poorly maintained at the level of the floors / room, bed bug, cleaning done once in 4 days, obligation to ask for dirty towels at the reception which is also unpleasant, no parking therefore obliged to pay 50 dollars at the valet to valet even if we don't use the car. Hotel to flee ? Never again
Riaa R.
They are terrible. The first room had a nosey air condition, the second room was outdated. Their customer service sucks, I'm overall displeased. It was a waste of money.
Taylor
It’s the latest incarnation of David’s cafe / cafecito! So happy David's cafe is back!!!! Omg I was traumatized when they closed!!!! I'm hurrying over right nowwwwwww xoxoxo
Atmosphere: 5
Food: 5
Service: 5
R366DImiaf
This location has amazing appeal from the pool to the Oceanview. The room we occupied had some updates but could have received a little more tlc. The bathroom was a bit small as well. However, Lara was extremely helpful and made our stay fantastic. With a more updated room, I would definitely return to this facility.
Marc M.
Does anyone even answer that phone ? I've been trying to reach the hotel for 3 days and no answer
Mold in the bathroom, no noise-proof windows, one elevator working during Miami music week. (SLS had free admittance to their pool parties and sound proof rooms, as well as 4 fully functioning elevators) The concierge staff is very nice but they truthfully cannot give you want you want.For the price point you should just go to SLS Or NOBU or even the surfcomber has discounted rooms that ARE SOUND PROOFED. The property is and out dated and over perfumed, the rooms will show the age the property has endured without updates.
Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.
Terrible customer service. We booked a month in advance of our scheduled trip to Miami. We received an email about two weeks before arrival to inform us that they are now 'under renovations' and that they were canceling our room without penalties!!! Really? How would we be penalized when they were the ones canceling and don't you know your renovation schedule a few months in advance. They suggested we contact the neighboring hotel to negotiate a rate and gave us an email. When I contacted the hotel next door...not response at all. Now, in the 11th hour I have to find a new hotel and rates not surprisingly have gone way up. Thanks for the Customer Service Shelbourne Hotel and leaving us totally hanging!
This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.
Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.
This is a piss poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my a*** It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.
Really nice hotel in a great location. It’s really central and a close walk to everything. The customer service is the best part. Special shout out to Delisa and Oscar! The pool is great and the resort is a nice touch. Highly recommend.
As always my stay was absolutely amazing from the vibe of the hotel to the staff….. Big shout out to Delisa who made the stay even more great by providing hi quality EXCELLENT customer service with her a suggestions and attention. She is VERY pleasant and kind!!!
We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.
I went on a weekend trip for a birthday with family and Delisa made our stay so much better. Every time we stay at the Shelborne we always get greeted with the biggest smile from her and always feel welcome. If you stay here and get to meet her you will not be disappointed. They also have a great selection of food and drinks from their pool menu as well. Always a pleasure staying at the Shelborne. Will definitely be coming back frequently! Thank you Delisa?
Restaurantji Recommends
Hotel very poorly maintained at the level of the floors / room, bed bug, cleaning done once in 4 days, obligation to ask for dirty towels at the reception which is also unpleasant, no parking therefore obliged to pay 50 dollars at the valet to valet even if we don't use the car. Hotel to flee ? Never again
They are terrible. The first room had a nosey air condition, the second room was outdated. Their customer service sucks, I'm overall displeased. It was a waste of money.
It’s the latest incarnation of David’s cafe / cafecito! So happy David's cafe is back!!!! Omg I was traumatized when they closed!!!! I'm hurrying over right nowwwwwww xoxoxo
Atmosphere: 5
Food: 5
Service: 5
This location has amazing appeal from the pool to the Oceanview. The room we occupied had some updates but could have received a little more tlc. The bathroom was a bit small as well. However, Lara was extremely helpful and made our stay fantastic. With a more updated room, I would definitely return to this facility.
Does anyone even answer that phone ? I've been trying to reach the hotel for 3 days and no answer