Firehouse Subs Riverchase North Naples
11178 Tamiami Trail N, Naples
(239) 500-7827
Recent Reviews
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for me the standout is their consistently perfect (soft) meatballs in delish thick sauce… on soft white bread roll MY FAVORITE 😍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero, Firehouse Meatball
Parking: Plenty of spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
My 1st visit to this Firehouse location.. wasn't crowded and it was neat and clean.. I stood there several minutes before being acknowledged..not what I'd call friendly and was busy chatting with another worker so seemed inconvenienced by my arrival... at this time of day (2pm) I was the only one in line so was expecting fast service.. after almost 15 minutes for 1 meatball sandwich finally my sub was ready.. no smiles nor words spoken ( I worked in customer service in my younger days so I did speak and thank them btw" that's called common courtesy "" lol.. the 20something set of employees today seem to just not have no care acting entitled and bored and not just here but anywhere.. what a shame for the sub was hot and tasted really good.. only setback oddly was it had to much sauce on it, making the sub fall apart and be pretty messy eating ( I'd recommend eating with a fork) which made it easier to eat...Even with too much sauce I still really like the sub" I'd recommend coming by for yourself based on the flavor of the food..I'd definitely not go during busy hours... Summing it up""1. food" good 2.customer service "Not good, 3.Store" clean, 4.wait time" kinda long... btw I still tipped for the slow and not friendly service.. again that's called common courtesy..
Atmosphere: 3
Food: 5
Service: 3
First time eating at a Firehouse Subs and the Italian Sub was absolutely tasty!
Atmosphere: 5
Food: 5
Service: 5
I recently moved to Bonita from Virginia and decided to visit this location for the first time last week.
From start to finish, everything exceeded my expectations. Payton was so sweet, taking incredible care while making my sandwich. It was clear that they take pride in delivering the best quality possible.
What truly stood out was Payton’s willingness to go above and beyond to assist me with navigating the online app for future orders. Her patience, kindness, and thorough explanation made the process so much easier for me.
A huge thank-you to Payton and the Firehouse Subs team for such exceptional service. You’ve earned a loyal customer!
Atmosphere: 5
Food: 5
Service: 5
Drove there from Bonita Springs only to find them closing up early. When I asked why they were closing this dude tells me because they ran out of meat. Now how in the heck does a sub shop run out of meat? I'll tell you, because of Piss Poor inventory control. This is a badly managed place.
Atmosphere: 3
Food: 3
Service: 1
Great staff, perfect meatball sub. Family of 4 and a carry out order for 3 more.
Great work team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Food was delicious as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
First time at a firehouse. Meatball sub was delicious. Staff was professional, polite, and quick. Got my sub within 5 mins. Will be back.
Atmosphere: 5
Food: 5
Service: 5
10 minutes to wait for 2 small subs. Not busy either
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Firehouse Hero, Chips
Restaurantji Recommends
I come to Naples quite a bit for mini vacations and every time I come I find myself at this Firehouse location. First, the customer service every time I come is different than other food places. Everyone is very friendly and listens to what you want to ask, and they never have a bad attitude. The food at this place is another level. I can't seem to find a fire station that makes food like they do at this place, it's freaking awesome!!!!!!!! Great job creating a friendly and welcoming environment that I really enjoy bringing my family to!
Atmosphere: 5
Food: 5
Service: 5
Great service and food!
Atmosphere: 5
Food: 5
Service: 5
We LOVE Firehouse subs!! Great service here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook Ladder Medium, Firehouse Steak & Cheese Small 3-4 Inch
I placed an order online to pickup. I ordered two medium subs and two bags of chips.
I picked up the bag and opened it when I got home. There were no chips, but the receipt indicated I purchased them.
I called the store, and the girl who answered was extremely rude. She said I should have known there were no chips in the bag, and I was supposed to get them off the shelf. No one mentioned this and there was no sign indicating to do so. She continued arguing.
I asked for a refund on the matter of principle, but she claimed she could not process it. Now, we are driving back over to the store.
Absolutely horrible customer service, and will not return.
Had a great lunch experience! Very good sub, clean environment, very nice place to eat. Sarah the G.M. was fantastic! Very engaging and dynamic and made our visit very pleasant.
Atmosphere: 5
Food: 5
Service: 5
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