Used to love Moe’s and had not been in a while. Was very disappointed when we ordered take out today. The quality of the food has declined. Burrito was basically folded instead of rolled, soda machine out of syrup, the sweet tea dispenser had unsweet tea in it, and the chips were starting to go stale. Staff were not very helpful either. I hope they can turn it around soon.
Atmosphere: 3
Food: 1
Service: 1
Lowell Heddings
The worst Moe’s in Florida by far.
Horrible service, food is bad.
Atmosphere: 1
Food: 1
Service: 1
Luis Diaz
I recently placed an online order for pickup by mistake instead of delivery. As soon as I realized the error, I tried calling the store multiple times, but no one answered. I then reached out to corporate, but unfortunately, they told me they couldn’t assist with a refund—only cancel the order. They also informed me that I would have to physically go to the store to get my money back, despite the fact that the order was placed online.
I completely understand that the mistake was on my end when selecting the delivery option, but the real frustration came from not being able to reach the store. Being unable to get in touch with anyone after multiple attempts is disappointing and highlights a gap in customer service. If someone had answered, this could have been resolved quickly and conveniently.
I hope this feedback helps improve communication at the store level so that future customers don’t run into the same issue. Thanks for your time!
Atmosphere: 1
Food: 1
Service: 1
Wynne Casteel
Haven’t been a Moe’s in a while but this was so much worse than I remember. Dirty interior, undercooked rice, brown guac, tasteless chips. No wonder the place was empty at dinner time..avoid!
STEVIE smith
“I was really disappointed with my recent order. I spent nearly $25, and the quality did not match the price. The rice tasted as if it had been sitting in chicken broth all day, overpowering the flavor and making it unpleasant. On top of that, the chicken was extremely hard and difficult to chew. The service provided was poorly. I expected much better for the cost, but sadly, it fell short. I won’t be ordering again unless quality improves.”
Food: 1
Service: 1
Mitch Berts
Came here 12-30-24 at 1:00pm. Got the moes monday bowl. Person at counter did not tell me or the person in front of me, that it was for app only. Cashier gave guy in front of me discount price because he was complaining. Then charged me full price. Plus 2$ for a drizzle of queso, when they were out of sour cream which is what I really wanted. Most moes are great, this location and these employees working at the time were just not great. Portion size for bowl was also lacking, as they were scraping the bottom of empty trays, instead of swapping for new.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Beskow
Came to Moe’s expecting fair prices as we had 5-6 years ago, as well as in other locations in Tampa. First, I was charged for white meat chicken, which I did not specifically ask for nor was I told was extra. I asked for bacon, expecting the cost to be 2 dollars for the whole meal (as in other locations). When I got to check out, the bacon was charged at 1.95 FOR EACH TACO and 50 CENTS for white meat chicken that was never asked for. For a quesadilla and three tacos, we paid 40 dollars! On top of that, the soda machine had no syrup. When the manager and employee were asked about the charging, we were told it was “a new system” and no charges were fixed. For our troubles, we were offered “Buy One Get One” coupons which will be useless as we will not be returning. Zero transparency in pricing, save your money.
Atmosphere: 1
Food: 1
Service: 1
Corinna Solano
Tofu wasn’t prepared and cold. Grill shut down so tortilla warmer was what stuff was cooked on. Nothing in salsa bar. Just quality was crap and not near closing time. The girl working rolled her eyes at me when I asked for likes and salsa. Tortillas were still hard and cold with the burritos too.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl, Chips and Salsa
Javier Arias
The food is very bad Much better chipotle. Old and dirty place.
Michael Faccone
Cold Freestyle machine was broken. As I was finishing my meal, another customer came in and, when told the machine was not working, commented that the machine has not been working for 2 months now.
Food was fresh but the overall quality was average, none of us finished our meals and kept thinking of the many other places we should have gone to instead as Naples is full of better options. Best items we had were the queso and the Coke freestyle machine where you can mix your own drinks.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Moe's Famous Queso, Homewrecker Bowl
RYNOGREENTHUMB G
Stopped in afternoon half bins of food were empty and what was their was old bad service everything in store was dirty food was cold lived in Naples park for 20 years this store has gone down hill bad staff and management
Atmosphere: 1
Food: 1
Service: 1
Rajan Desai
Usually I would say Chipotle has smaller servings than Moes… but for once I was wrong. I understand saving costs is one thing, but when I asked for extra toppings I was met with an employee who looked like she didn’t want to be there. Then proceeded to barely added (if any) extra toppings to the bowl when I asked for extra.
I love moes, and will definitely come back. But I expect a little better.
Atmosphere: 3
Food: 4
Service: 2
Jessica Gonzalez
17 dollars for a burrito that wasn’t all that go to a real Mexican restaurant you get a whole plate and some
Used to love Moe’s and had not been in a while. Was very disappointed when we ordered take out today. The quality of the food has declined. Burrito was basically folded instead of rolled, soda machine out of syrup, the sweet tea dispenser had unsweet tea in it, and the chips were starting to go stale. Staff were not very helpful either. I hope they can turn it around soon.
Atmosphere: 3
Food: 1
Service: 1
The worst Moe’s in Florida by far.
Horrible service, food is bad.
Atmosphere: 1
Food: 1
Service: 1
I recently placed an online order for pickup by mistake instead of delivery. As soon as I realized the error, I tried calling the store multiple times, but no one answered. I then reached out to corporate, but unfortunately, they told me they couldn’t assist with a refund—only cancel the order. They also informed me that I would have to physically go to the store to get my money back, despite the fact that the order was placed online.
I completely understand that the mistake was on my end when selecting the delivery option, but the real frustration came from not being able to reach the store. Being unable to get in touch with anyone after multiple attempts is disappointing and highlights a gap in customer service. If someone had answered, this could have been resolved quickly and conveniently.
I hope this feedback helps improve communication at the store level so that future customers don’t run into the same issue. Thanks for your time!
Atmosphere: 1
Food: 1
Service: 1
Haven’t been a Moe’s in a while but this was so much worse than I remember. Dirty interior, undercooked rice, brown guac, tasteless chips. No wonder the place was empty at dinner time..avoid!
“I was really disappointed with my recent order. I spent nearly $25, and the quality did not match the price. The rice tasted as if it had been sitting in chicken broth all day, overpowering the flavor and making it unpleasant. On top of that, the chicken was extremely hard and difficult to chew. The service provided was poorly. I expected much better for the cost, but sadly, it fell short. I won’t be ordering again unless quality improves.”
Food: 1
Service: 1
Came here 12-30-24 at 1:00pm. Got the moes monday bowl. Person at counter did not tell me or the person in front of me, that it was for app only. Cashier gave guy in front of me discount price because he was complaining. Then charged me full price. Plus 2$ for a drizzle of queso, when they were out of sour cream which is what I really wanted. Most moes are great, this location and these employees working at the time were just not great. Portion size for bowl was also lacking, as they were scraping the bottom of empty trays, instead of swapping for new.
Atmosphere: 1
Food: 1
Service: 1
Came to Moe’s expecting fair prices as we had 5-6 years ago, as well as in other locations in Tampa. First, I was charged for white meat chicken, which I did not specifically ask for nor was I told was extra. I asked for bacon, expecting the cost to be 2 dollars for the whole meal (as in other locations). When I got to check out, the bacon was charged at 1.95 FOR EACH TACO and 50 CENTS for white meat chicken that was never asked for. For a quesadilla and three tacos, we paid 40 dollars! On top of that, the soda machine had no syrup. When the manager and employee were asked about the charging, we were told it was “a new system” and no charges were fixed. For our troubles, we were offered “Buy One Get One” coupons which will be useless as we will not be returning. Zero transparency in pricing, save your money.
Atmosphere: 1
Food: 1
Service: 1
Tofu wasn’t prepared and cold. Grill shut down so tortilla warmer was what stuff was cooked on. Nothing in salsa bar. Just quality was crap and not near closing time. The girl working rolled her eyes at me when I asked for likes and salsa. Tortillas were still hard and cold with the burritos too.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl, Chips and Salsa
The food is very bad
Much better chipotle.
Old and dirty place.
Cold Freestyle machine was broken. As I was finishing my meal, another customer came in and, when told the machine was not working, commented that the machine has not been working for 2 months now.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bowl, Chips and Salsa
Restaurantji Recommends
Super ? I really liked it
Atmosphere: 5
Food: 5
Service: 5
Food was fresh but the overall quality was average, none of us finished our meals and kept thinking of the many other places we should have gone to instead as Naples is full of better options. Best items we had were the queso and the Coke freestyle machine where you can mix your own drinks.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Moe's Famous Queso, Homewrecker Bowl
Stopped in afternoon half bins of food were empty and what was their was old bad service everything in store was dirty food was cold lived in Naples park for 20 years this store has gone down hill bad staff and management
Atmosphere: 1
Food: 1
Service: 1
Usually I would say Chipotle has smaller servings than Moes… but for once I was wrong. I understand saving costs is one thing, but when I asked for extra toppings I was met with an employee who looked like she didn’t want to be there. Then proceeded to barely added (if any) extra toppings to the bowl when I asked for extra.
I love moes, and will definitely come back. But I expect a little better.
Atmosphere: 3
Food: 4
Service: 2
17 dollars for a burrito that wasn’t all that go to a real Mexican restaurant you get a whole plate and some
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips and Salsa
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