Pollo Tropical

$ ā€¢ Mexican, Chicken, Fast Food

Hours:
1785 NE 163rd St, North Miami Beach
(305) 945-0045

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Reviews for Pollo Tropical

I ordered online at 3:50 pm to be picked up at 4:30 pm on 4/17/2020 (added date so you know this isn't an old post). I got there at 4:30, went to drive thru ( 10 minutes in line, slowest drive thru I've ever seen anywhere, got to window and watched lady shuffling around so there was no doubt why it took so long sitting in drive thru line) was told to park because order wasn't ready. At 4:47 pm I asked drive thru about order and she just walked away. Saw young lady coming in to...read full review
It has happen over and over and over again. Dont know if that is a policy of your establishment but every single time something missing from the order while you charge for it. Scam . Specifically tonight placed my order. When I reached the window I asked to add something more , they said yes,and my card was charged. I was told to wait a minute to get the item prepared. Got home item was not in the bag. I had enough. What else should I do after happening several times, i guess...read full review
The food here is amazing but the customer service is horrible. Just left the drive thru ordered 30 dollars worth of food didnt even receive my large order of mac and cheese and i ordered 2 orders of the new dulce leche dippers and all i got were fried pieces of dry dough no dulce leche dip not even the cinnamon sugar was on it, it was literally just dry fried dough i also order the cuatro leches and the lady in the drive thru tells me in the window they dont have any, why didnt...read full review

More Reviews(119)

Hours

Monday 10:30AM - 11PM
Tuesday 10:30AM - 11PM
Wednesday 10:30AM - 11PM
Thursday 10:30AM - 11PM
Friday 10:30AM - 11PM
Saturday 10:30AM - 11PM
Sunday 10:30AM - 11PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

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