Yesterday I went through the drive thru at this Starbucks location and asked for an iced cappuccino with caramel and was told they can’t make that. Then I asked for a Java Chip Frappe and was told they didn’t have Java Chips. I ended up not getting a drink, but my fiancé and I ordered a couple of food items and her drink. When we got to the window the total was $24.45. We handed them a fresh, out of the box, $25 Vanilla Visa Gift Card to cover the total cost of the transaction. The helpless employee at the window said that it’s only charging $20 on the Vanilla Visa Gift Card and that we needed to cover the remaining $4.45 on another card. We put the remaining balance on my fiancés debit card and drove off. When we got to work, she checked the balance on both cards and saw they charged $24.00 on the Vanilla Visa Gift Card and also charged us the additional $4.45 on our debit card. We went there this morning, presented both card statements, and the receipt and were told that the receipt is right, what we were showing them was wrong, and that there’s nothing they could do. We left angry and called corporate Starbucks. They told us that unless we used the Starbucks App to pay, they can’t refund us the money and that they can only file a report to the manager of the store.Long story short, I’m done going to this location and Dunkin’ Donuts and E Silver Springs will be getting a whole lot more of my business.Thanks for Nothing!
Atmosphere: 1
Food: 2
Service: 1
Timothy Huggins
We went here for after lunch coffee. Had to use the restroom in a hurry. Got to the door and there was an electronic lock on it. It took a bit to get an employees attention to ask for the code. Once I got inside, there was pee all over the toilet seat. After cleaning it I was just barely able to make it. After leaving the restroom I could see why there was a lock on the door. Half of the lobby was packed with homeless. Someone should be keeping an eye on th e cleanliness of the bathrooms of you're going to keep them behind a password.
Atmosphere: 1
Food: 5
Allen McLean
Always great!
Atmosphere: 5
Food: 5
Service: 5
BILL B
Noisy place. Coffee hot tasty & good.
Atmosphere: 2
Food: 5
Service: 4
Butch Rulla
Coffee was like water, sandwich cold and lid was not properly placed on the cup and spilled on my shirt. Don’t think I’ll be going back, way
I was never able to connect and the atmosphere is cold not inviting at all I do not recommend this specific
Atmosphere: 1
Food: 1
Service: 2
Extremely friendly and pretty. They are quick on their feet and always have a smile on their face.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Iced Caramel Macchiato, Croissant, Chocolate Chip, Cheese Danish
Cappuccino was gorgeous and delicious!
Atmosphere: 5
Service: 5
Got my birthday coffee.
Atmosphere: 5
Food: 5
Service: 5
The people are always personable and very polite. Sometimes I have to wait, but they are very friendly.
really good coffee & really quick service
Food: 5
Service: 5
overpriced coffee that really isn't that good to be
Atmosphere: 1
Food: 3
Service: 2
im so tired of ordering a matcha and missing a 4th of it. i didnt take a single sip of it and i get this everyday and its always missing so
Atmosphere: 1
Food: 1
Service: 3
The man at the window is incredible!!!
Atmosphere: 5
Food: 5
Service: 5
super good macha
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yesterday I went through the drive thru at this Starbucks location and asked for an iced cappuccino with caramel and was told they can’t make that. Then I asked for a Java Chip Frappe and was told they didn’t have Java Chips. I ended up not getting a drink, but my fiancé and I ordered a couple of food items and her drink. When we got to the window the total was $24.45. We handed them a fresh, out of the box, $25 Vanilla Visa Gift Card to cover the total cost of the transaction. The helpless employee at the window said that it’s only charging $20 on the Vanilla Visa Gift Card and that we needed to cover the remaining $4.45 on another card. We put the remaining balance on my fiancés debit card and drove off. When we got to work, she checked the balance on both cards and saw they charged $24.00 on the Vanilla Visa Gift Card and also charged us the additional $4.45 on our debit card. We went there this morning, presented both card statements, and the receipt and were told that the receipt is right, what we were showing them was wrong, and that there’s nothing they could do. We left angry and called corporate Starbucks. They told us that unless we used the Starbucks App to pay, they can’t refund us the money and that they can only file a report to the manager of the store.Long story short, I’m done going to this location and Dunkin’ Donuts and E Silver Springs will be getting a whole lot more of my business.Thanks for Nothing!
Atmosphere: 1
Food: 2
Service: 1
We went here for after lunch coffee. Had to use the restroom in a hurry. Got to the door and there was an electronic lock on it. It took a bit to get an employees attention to ask for the code. Once I got inside, there was pee all over the toilet seat. After cleaning it I was just barely able to make it. After leaving the restroom I could see why there was a lock on the door. Half of the lobby was packed with homeless. Someone should be keeping an eye on th e cleanliness of the bathrooms of you're going to keep them behind a password.
Atmosphere: 1
Food: 5
Always great!
Atmosphere: 5
Food: 5
Service: 5
Noisy place. Coffee hot tasty & good.
Atmosphere: 2
Food: 5
Service: 4
Coffee was like water, sandwich cold and lid was not properly placed on the cup and spilled on my shirt. Don’t think I’ll be going back, way
Atmosphere: 3
Food: 1
Service: 3