Walked in at 9:20 and the first thing I heard from the woman standing behind the counter on the phone was “don’t you just love when customers come in RIGHT when we open” and rolled her eyes. Turned right back around, because what? My bad, I didn’t realize people weren’t allowed to come in and order food while you’re actively open. I will never return to this location.
LaRosa Osborne
Since moving to the area, I’ve started visiting this location and have been impressed by how clean and inviting it is. As a Subway fan for over 30 years, I appreciate that the staff typically makes sandwiches with care and maintains a personable, professional attitude.
However, my last visit was a bit frustrating. I tried to use a '2 footlongs for $12.99' coupon and requested one be made as a wrap. An associate informed me that wraps were excluded, and also stated that I couldn't split the payment between two cards—both of which seemed incorrect. I reached out to the District Manager via the contact info on my receipt, and he was excellent. He clarified that wraps and sandwiches are interchangeable for that coupon and that he would be updating the staff on these policies. While the initial information was inaccurate, the quick and efficient follow-up from management ensures I’ll keep coming back.
Atmosphere: 4
Food: 5
Service: 1
Mary Wald
Bright, clean, and cheerful with delightful service.
Atmosphere: 5
Food: 5
Service: 5
Carebear Wright
My first time ordering online and she was very nice with me wanting to take advantage of there online deals she helped me because my ordering was horrible but I did two orders and by the 2nd one I was a pro lol ty and the food was exactly what I needed
Atmosphere: 5
Food: 5
Service: 5
Christen Wetherington
Accidentally placed an order at the wrong subway, phone number doesn’t work that’s posted online. Tried to call and get my refund. Can’t get a hold of anybody.
Grace G
Just stopped in for a sandwich. The young lady is not welcoming at all. Had this mean stuck up look on her face as if you owe her something, she is sick of everything or simply has no awareness of how important it is to provide a welcoming and friendly customer experience to All customers. I'm here from NY visiting my family, and this is the first poor experience I've encountered from Tampa to Ocala. I'll pick a different location next time.
Atmosphere: 1
Food: 5
Service: 1
Lilly Mulero
If I could rate a zero I would. This woman gave us the dirtiest look when we walked in because it was 10 minutes to closing. She was extremely rude and told us she could not serve us what we wanted to order. I would never recommend anyone to go here again. I wish I got her name,
Service: 1
Donald Kline
I ordered three subs from this 3131 SW collage road location in Ocala Florida at about 5:30pm and the Dash driver brought them to the parking lot in Gladewinds apartments off 20th but, he didn't speak any English so we couldn't communicate via text or call so he brought the food back to the store and hours later I ordered the same three subs and this subways sent me the exact subs from hours earlier that the driver returned to the store, which were soggy mush and charged me for both orders. $50 for three soggy subs that should have never been sent out after being driven around return to the store and then hours later returned to me/ the customer around 7:30pm in horrible condition due to the toasted bread being hard as a rock in some places and soggy in others. I've called the store at least 6 times and nobody answers so I had to contact my bank about the charges. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Hotshot Italiano, Orange Juice, Poke, Sandwich, Subway Footlong Cookie, Potato Chip, Wrap, Cookies, The Ultimate B M T, Elite Chicken & Bacon Ranch, Black Forest Ham, All-American Club, Cold Cut Combo, Chocolate Chip Cookie, Roast Beef, Rotisserie-Style Chicken, Grilled Chicken, Steak & Cheese, Meatball Marinara, The Beast
Itasha Thomas
Stephanie without a name tag at this location at approximately 4:05pm today, had one of the most unwelcoming attitudes when we walked in. She didn’t even want to speak when me and my three children upon our arrival. She literally looked us in our faces for almost 5 seconds before she spoke. Normally I would speak regardless, but her energy told us everything as soon as we walked in. While my 14 year old was trying to tell her what he wanted on his sandwich she rudely and aggressively interrupted him stating, “what is this sandwich gonna be” she rolled her eyes and walked away. First off he has a special request sandwich he gets where ever he orders a deli sandwich; therefore, there is NO NAME. So the learning curve could be listen first! Secondly, I said out loud “who tf she talking too????” I asked for her name, told her to have a wonderful day, advised her that I was calling corporate and told her she lost her mind talking to my child like that while walking out. While we were making our exit and she asked the family sitting in and eating, “what did I do?” Why get another customer involved, why not be professional at all times, why not keep your personal issues home and most importantly check yourself when dealing with people’s children!!! The easiest way to take me out of character is to mess with my children be it intentional or not!!! I will be calling higher ups!!
We were greeted with a hello. Asked for a titan turkey and didn’t get extra turkey at all. When asked which cheese I said pepper jack I got provolone. The first girl working had a bad attitude but the second girl who topped the sandwiches off was very kind. At least the Gauc was good. We usually go to the one by the Publix and Milano’s and we will now continue to go to that one regardless of convenience when we are in a different area of town.
Rob Winn
Best Sub in the area. Friendly and fast staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Edgardo Lima
Rachel was great, she asked all the right questions to make sure your sandwich is made the way you want it. She was courteous and greeted every customer coming in despite handling orders alone.
Atmosphere: 5
Food: 5
Service: 5
Awilda Almestica Rosario Nmn (Awi)
Excellent customer service Thanks ?
Atmosphere: 5
Food: 5
Service: 5
Tyrone Moreland
I walked in and was, greeted immediately with a smile and attentive eyes. Keiarah made my sandwich perfectly, the bread was fresh and veggies crisp, I strongly anyone stop in and enjoy the type of experience I had this morning.
Clean, great service, tasty food.
Atmosphere: 4
Food: 5
Service: 5
Walked in at 9:20 and the first thing I heard from the woman standing behind the counter on the phone was “don’t you just love when customers come in RIGHT when we open” and rolled her eyes. Turned right back around, because what? My bad, I didn’t realize people weren’t allowed to come in and order food while you’re actively open. I will never return to this location.
Since moving to the area, I’ve started visiting this location and have been impressed by how clean and inviting it is. As a Subway fan for over 30 years, I appreciate that the staff typically makes sandwiches with care and maintains a personable, professional attitude.
However, my last visit was a bit frustrating. I tried to use a '2 footlongs for $12.99' coupon and requested one be made as a wrap. An associate informed me that wraps were excluded, and also stated that I couldn't split the payment between two cards—both of which seemed incorrect. I reached out to the District Manager via the contact info on my receipt, and he was excellent. He clarified that wraps and sandwiches are interchangeable for that coupon and that he would be updating the staff on these policies. While the initial information was inaccurate, the quick and efficient follow-up from management ensures I’ll keep coming back.
Atmosphere: 4
Food: 5
Service: 1
Bright, clean, and cheerful with delightful service.
Atmosphere: 5
Food: 5
Service: 5
My first time ordering online and she was very nice with me wanting to take advantage of there online deals she helped me because my ordering was horrible but I did two orders and by the 2nd one I was a pro lol ty and the food was exactly what I needed
Atmosphere: 5
Food: 5
Service: 5
Accidentally placed an order at the wrong subway, phone number doesn’t work that’s posted online. Tried to call and get my refund. Can’t get a hold of anybody.
Just stopped in for a sandwich. The young lady is not welcoming at all. Had this mean stuck up look on her face as if you owe her something, she is sick of everything or simply has no awareness of how important it is to provide a welcoming and friendly customer experience to All customers. I'm here from NY visiting my family, and this is the first poor experience I've encountered from Tampa to Ocala. I'll pick a different location next time.
Atmosphere: 1
Food: 5
Service: 1
If I could rate a zero I would. This woman gave us the dirtiest look when we walked in because it was 10 minutes to closing. She was extremely rude and told us she could not serve us what we wanted to order. I would never recommend anyone to go here again. I wish I got her name,
Service: 1
I ordered three subs from this 3131 SW collage road location in Ocala Florida at about 5:30pm and the Dash driver brought them to the parking lot in Gladewinds apartments off 20th but, he didn't speak any English so we couldn't communicate via text or call so he brought the food back to the store and hours later I ordered the same three subs and this subways sent me the exact subs from hours earlier that the driver returned to the store, which were soggy mush and charged me for both orders. $50 for three soggy subs that should have never been sent out after being driven around return to the store and then hours later returned to me/ the customer around 7:30pm in horrible condition due to the toasted bread being hard as a rock in some places and soggy in others. I've called the store at least 6 times and nobody answers so I had to contact my bank about the charges. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Hotshot Italiano, Orange Juice, Poke, Sandwich, Subway Footlong Cookie, Potato Chip, Wrap, Cookies, The Ultimate B M T, Elite Chicken & Bacon Ranch, Black Forest Ham, All-American Club, Cold Cut Combo, Chocolate Chip Cookie, Roast Beef, Rotisserie-Style Chicken, Grilled Chicken, Steak & Cheese, Meatball Marinara, The Beast
Stephanie without a name tag at this location at approximately 4:05pm today, had one of the most unwelcoming attitudes when we walked in. She didn’t even want to speak when me and my three children upon our arrival. She literally looked us in our faces for almost 5 seconds before she spoke. Normally I would speak regardless, but her energy told us everything as soon as we walked in. While my 14 year old was trying to tell her what he wanted on his sandwich she rudely and aggressively interrupted him stating, “what is this sandwich gonna be” she rolled her eyes and walked away. First off he has a special request sandwich he gets where ever he orders a deli sandwich; therefore, there is NO NAME. So the learning curve could be listen first! Secondly, I said out loud “who tf she talking too????” I asked for her name, told her to have a wonderful day, advised her that I was calling corporate and told her she lost her mind talking to my child like that while walking out. While we were making our exit and she asked the family sitting in and eating, “what did I do?” Why get another customer involved, why not be professional at all times, why not keep your personal issues home and most importantly check yourself when dealing with people’s children!!! The easiest way to take me out of character is to mess with my children be it intentional or not!!! I will be calling higher ups!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We were greeted with a hello. Asked for a titan turkey and didn’t get extra turkey at all. When asked which cheese I said pepper jack I got provolone. The first girl working had a bad attitude but the second girl who topped the sandwiches off was very kind. At least the Gauc was good. We usually go to the one by the Publix and Milano’s and we will now continue to go to that one regardless of convenience when we are in a different area of town.
Best Sub in the area. Friendly and fast staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Rachel was great, she asked all the right questions to make sure your sandwich is made the way you want it. She was courteous and greeted every customer coming in despite handling orders alone.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service
Thanks ?
Atmosphere: 5
Food: 5
Service: 5
I walked in and was, greeted immediately with a smile and attentive eyes. Keiarah made my sandwich perfectly, the bread was fresh and veggies crisp, I strongly anyone stop in and enjoy the type of experience I had this morning.
Atmosphere: 5
Food: 5
Service: 5
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