Service was good. In one of my drinks the milk used was obviously bad. What a waste.
Atmosphere: 4
Food: 1
Service: 4
Blessed Hands Soulfood and Catering
Donuts always fresh, great customer service and the best butter pecan ice coffee.....
Atmosphere: 5
Food: 5
Service: 5
TJ R
By far THE BEST Dunkin location I’ve visited in Central Florida. Service was great. Staff is friendly & quick with the order. Food was hot and prepared with accuracy. Donuts were fresh. 10 out of 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Hazelnut Iced Coffee, Box of Donuts, Croissant, Hash Browns, Bagel, Egg and Cheese
Selena Cagle
Never know if you will get good or bad service. After I had a particularly bad experience where I was given chocolate milk instead of a latte and I was missing food, I contacted DD customer service and was contacted by the owner, I guess, asking if I would return to the location for a refund or remake from the manager. I said no, there shouldn't be stipulations on my refund to just send me a digital giftcard for the latte and missing items would be best and I never heard back from her. So the "owner" doesn't care either. I will go to a different DD from now on. I followed up with DD customer service to get no reply.
Atmosphere: 2
Food: 4
Service: 1
S
Never know if you will get good or bad service. After I had a particularly bad experience where I was given chocolate milk instead of a latte and I was missing food, I contacted DD customer service and was contacted by the owner, I guess, asking if I would return to the location for a refund or remake from the manager. I said no, there shouldn't be stipulations on my refund to just send me a digital giftcard for the latte and missing items would be best and I never heard back from her. So the "owner" doesn't care either. I will go to a different DD from now on. I followed up with DD customer service to get no reply.
Atmosphere: 2
Food: 4
Service: 1
Enrique Cotto
Yes this is what I got would you eat this
demetria james
Hey Taylor…if you don’t like your job you should quit!!!! I was the only car in the drive thru and I was asked to pull up for my food. After asking for a refund Taylor got pissed. Guess what? I got my food 10 seconds later! Do BETTER!!!
Atmosphere: 1
Food: 1
Service: 1
Bryan Gordon
I been coming here all week and the staff is SO pleasant! Very happy and sweet. Very nice interactions and very caring! Especially today! I wish I got there names, one girl is white with her with a cool hair cut and the other is a black girl. They both are going to the Apopka store tomorrow! Just amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
Richelle
Taylor at this location is AMAZING. She is so sweet and welcoming. She makes this specific location very special. She took the time to make our coffees herself which were super good. Thanks Taylor for being so kind!
Drive thrugirl on headset was on a phone call the whole time ordering. I had to repeat myself many times and the order was still wrong
Atmosphere: 1
Food: 4
Service: 1
Hieu Le
What once used to be a decent morning option has turned out to be one of the worst places to stop in the morning.
This has happened a few times but this is the last time I will be here and the sad thing is this is the closest coffee shop to me.
Ordered 2 dozen donuts, 2 half dozen and 2 munchkins. All through the mobile app. I ordered at 8:35 am. Per the app allow it some time to pick up. I got there at 9:15ish. And had to be at a meeting at 10am.
Get there and was told there is no order do you have the right address. Verified address was correct . But still was told no order came through. Showed the app and the order and was told if nothing is printed nothing can be given!
Ok so now the manager is involved and blamed the mobile app. Says I have to call customer service. Did not want to help me. This is a large order for a meeting. Ok I said can I just pay for two dozen doughnuts. He said I can but I have to pull around and wait. Absolutely horrible service will never come back here again. This location has gone to ….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant, Bagel, Egg and Cheese
Diego Barroso
Need to work a lot with those employees..
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hash Browns, Banana Split, Sandwich, Egg and Cheese
Ruth Ramos
The donuts are delicious BUT THEY NEVER HAVE ANY OR ENOUGH. It’s 11am and they tell me I have to get here earlier????? They are open all day, again????
Atmosphere: 2
Food: 5
Service: 3
ava chau
Have tried this place multiple times… have always had a long wait no matter if I was the only person being served. Have even been straightup ignored by employees walking past me for ages, ended up just leaving after another customer told me they’d been waiting 20 minutes in an empty shop for just a drink.
Service was good. In one of my drinks the milk used was obviously bad. What a waste.
Atmosphere: 4
Food: 1
Service: 4
Donuts always fresh, great customer service and the best butter pecan ice coffee.....
Atmosphere: 5
Food: 5
Service: 5
By far THE BEST Dunkin location I’ve visited in Central Florida. Service was great. Staff is friendly & quick with the order. Food was hot and prepared with accuracy. Donuts were fresh. 10 out of 10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Hazelnut Iced Coffee, Box of Donuts, Croissant, Hash Browns, Bagel, Egg and Cheese
Never know if you will get good or bad service. After I had a particularly bad experience where I was given chocolate milk instead of a latte and I was missing food, I contacted DD customer service and was contacted by the owner, I guess, asking if I would return to the location for a refund or remake from the manager. I said no, there shouldn't be stipulations on my refund to just send me a digital giftcard for the latte and missing items would be best and I never heard back from her. So the "owner" doesn't care either. I will go to a different DD from now on. I followed up with DD customer service to get no reply.
Atmosphere: 2
Food: 4
Service: 1
Never know if you will get good or bad service. After I had a particularly bad experience where I was given chocolate milk instead of a latte and I was missing food, I contacted DD customer service and was contacted by the owner, I guess, asking if I would return to the location for a refund or remake from the manager. I said no, there shouldn't be stipulations on my refund to just send me a digital giftcard for the latte and missing items would be best and I never heard back from her. So the "owner" doesn't care either. I will go to a different DD from now on. I followed up with DD customer service to get no reply.
Atmosphere: 2
Food: 4
Service: 1
Yes this is what I got would you eat this
Hey Taylor…if you don’t like your job you should quit!!!! I was the only car in the drive thru and I was asked to pull up for my food. After asking for a refund Taylor got pissed. Guess what? I got my food 10 seconds later! Do BETTER!!!
Atmosphere: 1
Food: 1
Service: 1
I been coming here all week and the staff is SO pleasant! Very happy and sweet. Very nice interactions and very caring! Especially today! I wish I got there names, one girl is white with her with a cool hair cut and the other is a black girl. They both are going to the Apopka store tomorrow! Just amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
Taylor at this location is AMAZING. She is so sweet and welcoming. She makes this specific location very special. She took the time to make our coffees herself which were super good. Thanks Taylor for being so kind!
Atmosphere: 5
Food: 5
Service: 5
Staff and coffee just terrible and stale
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drive thrugirl on headset was on a phone call the whole time ordering. I had to repeat myself many times and the order was still wrong
Atmosphere: 1
Food: 4
Service: 1
What once used to be a decent morning option has turned out to be one of the worst places to stop in the morning.
This has happened a few times but this is the last time I will be here and the sad thing is this is the closest coffee shop to me.
Ordered 2 dozen donuts, 2 half dozen and 2 munchkins. All through the mobile app. I ordered at 8:35 am. Per the app allow it some time to pick up. I got there at 9:15ish. And had to be at a meeting at 10am.
Get there and was told there is no order do you have the right address. Verified address was correct . But still was told no order came through. Showed the app and the order and was told if nothing is printed nothing can be given!
Ok so now the manager is involved and blamed the mobile app. Says I have to call customer service. Did not want to help me. This is a large order for a meeting. Ok I said can I just pay for two dozen doughnuts. He said I can but I have to pull around and wait. Absolutely horrible service will never come back here again. This location has gone to ….
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant, Bagel, Egg and Cheese
Need to work a lot with those employees..
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hash Browns, Banana Split, Sandwich, Egg and Cheese
The donuts are delicious BUT THEY NEVER HAVE ANY OR ENOUGH. It’s 11am and they tell me I have to get here earlier????? They are open all day, again????
Atmosphere: 2
Food: 5
Service: 3
Have tried this place multiple times… have always had a long wait no matter if I was the only person being served. Have even been straightup ignored by employees walking past me for ages, ended up just leaving after another customer told me they’d been waiting 20 minutes in an empty shop for just a drink.
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