Tried to upcharge me when I asked for a Soft taco Instead of a Hard shell. I requested to cancel the upcharge so they didn't upcharge me and I still got my soft taco. Very weird
macarena cuesta
This is the second time I’ve come to this Taco Bell, and Carly has treated us wonderfully both times. She’s incredibly polite, attentive, and consistently gives us an excellent customer service experience. She always makes sure we’re satisfied and truly goes above and beyond. I hope she gets recognized for the fantastic job she does.
Matt
I am an UberEats and DoorDash Delivery Driver and I came to this location to pick up a customer's order and from the time of checking in with the customer's name with the restaurant I was waiting 21 minutes to finally receive the order making my customer's food delivery 20 minutes late! Meanwhile all the drive-thru orders were being make and given out quickly. Unacceptable!
Service: 1
Jessica Westfall
Erin is excellent and her customer service at the drive through made my bad day better ❤️
Service: 5
Natasha Smith
Hate to see the bad reviews because my service was great Aaron was very friendly and the GM was as well and my food was hot fast and fresh
Atmosphere: 4
Food: 5
Service: 5
Heather M
Whoever was working drive-through from the hours of 7 PM to 720 on Wednesday August 13th had terrible customer service experience, seem like the gentleman never worked in a customer service industry before ever in that person‘s life perhaps management should put a better customer service representative for Taco Bell. In place of drive-through I placed an order online through the app and received a first time incentive for a free complementary food item so I took advantage and I placed my order. I also added an additional burrito ending my total at about two dollars my payment went through on my end I went to the drive-through to pick it up, which I selected drive-through pick up on the app and for some reason there was a miscommunication between the app and that Taco Bell off of West colonial and Ocoee it’s right across from the good home Plaza in the shopping center where McDonald’s storage and Aldi is. I’m just extremely disappointed because I do enjoy a nice burrito on occasion however, this person did not seem to know the definition of actual customer service. I’ve worked in customer service personally for the past 20 years and this gentleman who was handling the drive-through had the audacity to tell me that I was not trying to resolve the issue however, I stated I am trying to resolve the issue if you would actually listen to me because he then said I mumbled when I was clearly speaking, slow and loud as possible for the incoherent drive-through worker to hear me and I asked that since I had already paid through the app for whatever the miscommunication is from the app to the store was not my error. It’s Taco Bell‘s error so instead of doing the correct Customer Service thing to make the order right he could’ve easily just replace the order and pay the difference which was two dollars I could order $40 worth of tacos if I wanted to I was not that hungry. I just wanted a little snack and he had the nerve to tell me that I was not trying to resolve the issue when in fact I was trying to resolve the issue. It’s his problem that he’s incoherent and does not know how Customer Service works so please Taco Bell hire a new person who understands true customer service.
Atmosphere: 1
Food: 1
Service: 1
Britt Powell
Every single time we go, the order gets messed up. I honestly dont understand it. It's like a hidden camera show or something. No one in the drive through ahead of us, no one behind us. I need 12 tacos, 6 regular hard shell, 6 soft shell with no lettuce. I need mild sauce. How does something that simple get messed up? With literally no one else in line. You had 1 order.
Rebecca Spivey
Employee on duty was Keveion Brown. He was Very friendly and professional, and serviced me with a huge smile which made my day and the food was excellent great service and will be returning to this location for my future Taco Bell purchases
Food: 5
Service: 5
Brendan Dunlop
You know what you're getting. Unless you order from the app, in which case they don't have most of the drinks. The food is solid, though.
Placed an 60 dollar order, got home and was missing a third of the food I ordered , store doesn't answer calls, and taco bell support tells me they can't any kinda refund on orders not placed via the taco. Not coming back here
Atmosphere: 1
Food: 1
Service: 1
Tara Thatcher
They make people pull out of the drive-thru and wait even when no one else is in line behind you. Then you sit in your car waiting for a ridiculous amount of time which seems like they have no intention of bringing your food out to you.
Service: 1
Justin Simmons
2 stars overall because the service is almost nonexistent and the food is terribly unhealthy. However, it tastes good! Bang!
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Crunchy Taco, Mexican Pizza
Potentialmade AB
This people are slow mentally and physically, as a delivery driver I’ve had more than 3 late violations on my account, because the employees here are very inconsiderate.
Tried to upcharge me when I asked for a Soft taco Instead of a Hard shell. I requested to cancel the upcharge so they didn't upcharge me and I still got my soft taco. Very weird
This is the second time I’ve come to this Taco Bell, and Carly has treated us wonderfully both times. She’s incredibly polite, attentive, and consistently gives us an excellent customer service experience. She always makes sure we’re satisfied and truly goes above and beyond. I hope she gets recognized for the fantastic job she does.
I am an UberEats and DoorDash Delivery Driver and I came to this location to pick up a customer's order and from the time of checking in with the customer's name with the restaurant I was waiting 21 minutes to finally receive the order making my customer's food delivery 20 minutes late! Meanwhile all the drive-thru orders were being make and given out quickly. Unacceptable!
Service: 1
Erin is excellent and her customer service at the drive through made my bad day better ❤️
Service: 5
Hate to see the bad reviews because my service was great Aaron was very friendly and the GM was as well and my food was hot fast and fresh
Atmosphere: 4
Food: 5
Service: 5
Whoever was working drive-through from the hours of 7 PM to 720 on Wednesday August 13th had terrible customer service experience, seem like the gentleman never worked in a customer service industry before ever in that person‘s life perhaps management should put a better customer service representative for Taco Bell. In place of drive-through I placed an order online through the app and received a first time incentive for a free complementary food item so I took advantage and I placed my order. I also added an additional burrito ending my total at about two dollars my payment went through on my end I went to the drive-through to pick it up, which I selected drive-through pick up on the app and for some reason there was a miscommunication between the app and that Taco Bell off of West colonial and Ocoee it’s right across from the good home Plaza in the shopping center where McDonald’s storage and Aldi is. I’m just extremely disappointed because I do enjoy a nice burrito on occasion however, this person did not seem to know the definition of actual customer service. I’ve worked in customer service personally for the past 20 years and this gentleman who was handling the drive-through had the audacity to tell me that I was not trying to resolve the issue however, I stated I am trying to resolve the issue if you would actually listen to me because he then said I mumbled when I was clearly speaking, slow and loud as possible for the incoherent drive-through worker to hear me and I asked that since I had already paid through the app for whatever the miscommunication is from the app to the store was not my error. It’s Taco Bell‘s error so instead of doing the correct Customer Service thing to make the order right he could’ve easily just replace the order and pay the difference which was two dollars I could order $40 worth of tacos if I wanted to I was not that hungry. I just wanted a little snack and he had the nerve to tell me that I was not trying to resolve the issue when in fact I was trying to resolve the issue. It’s his problem that he’s incoherent and does not know how Customer Service works so please Taco Bell hire a new person who understands true customer service.
Atmosphere: 1
Food: 1
Service: 1
Every single time we go, the order gets messed up. I honestly dont understand it. It's like a hidden camera show or something. No one in the drive through ahead of us, no one behind us. I need 12 tacos, 6 regular hard shell, 6 soft shell with no lettuce. I need mild sauce. How does something that simple get messed up? With literally no one else in line. You had 1 order.
Employee on duty was Keveion Brown. He was Very friendly and professional, and serviced me with a huge smile which made my day and the food was excellent great service and will be returning to this location for my future Taco Bell purchases
Food: 5
Service: 5
You know what you're getting. Unless you order from the app, in which case they don't have most of the drinks. The food is solid, though.
Atmosphere: 4
Food: 4
Service: 4
Great food. Pay those people
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Placed an 60 dollar order, got home and was missing a third of the food I ordered , store doesn't answer calls, and taco bell support tells me they can't any kinda refund on orders not placed via the taco. Not coming back here
Atmosphere: 1
Food: 1
Service: 1
They make people pull out of the drive-thru and wait even when no one else is in line behind you. Then you sit in your car waiting for a ridiculous amount of time which seems like they have no intention of bringing your food out to you.
Service: 1
2 stars overall because the service is almost nonexistent and the food is terribly unhealthy. However, it tastes good! Bang!
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Crunchy Taco, Mexican Pizza
This people are slow mentally and physically, as a delivery driver I’ve had more than 3 late violations on my account, because the employees here are very inconsiderate.
Atmosphere: 1
Food: 1
Service: 1
Never ready for breakfast. Waste of time
Service: 1
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