Tried the rib burger, mahi-mahi fish sandwich, and fried yuca for lunch. Absolutely delicious! The cook on the burger was perfect and everything was so well flavored. Loved the onions with the yuca! We would come here for every meal but we have to give other places a chance. 😂
Atmosphere: 5
Food: 5
Service: 5
Nova Morales
Super kind server and all around nice experience. Great food options
Atmosphere: 5
Food: 5
Service: 5
Dea V
We had a wonderful dinner at Amatista cookhouse, and can’t wait to return. First, I was so excited that there was seating available on the patio. Second, the menu calls out dairy and gluten free options clearly—so if you have any allergies, this makes picking options easier. Most dishes can also be adjusted to make them dairy or gluten free.
We had the Caribbean chicken wings (these can be made GF on request!) the honey buffalo sauce is so good and is dairy free. We also tried a modified version of the grilled pineapple salad that was also wonderful, it was so bright and refreshing, with a lovely lemon dressing.
The mojo marinated rotisserie chicken can also be made dairy free. The chicken was perfectly cooked, and was moist. I had yuca and maduros as my sides, and they were wonderful!
All in all, we had a lovely meal. I appreciate the care they took with my allergies and we will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Alexandre Bouhsane
Convenient location but overall disappointing. Service felt rushed, once seated, we waited about 10 minutes before being acknowledged and another 15 minutes just to pay, until we finally asked the hostess. The food was just okay; my burger was oddly cold except for the patty. Staff seemed overwhelmed, and the experience wasn’t great. Won’t be coming back.
Atmosphere: 4
Food: 3
Service: 1
Tats Cool
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Olivia Novak
Our waiter Jimmy provided the best and most welcoming service on our first ever time eating here. He was attentive and polite and offered great hospitality throughout our entire visit.
Atmosphere: 5
Food: 5
Service: 5
Sophia Zhang
During our visit at Universal's Sapphire Falls Resort, we had the pleasure of enjoying breakfast at Amatista Cookhouse, and it turned out to be one of the most memorable dining experiences of our trip — thanks in large part to the exceptional service we received from Hiwot and Tash. From the moment we were seated, both servers made us feel welcomed and well cared for. Without delay, they offered us freshly brewed coffee, chilled juices, and refreshing water. It was clear they took pride in ensuring that every guest started their morning with comfort and ease. Though it’s a buffet-style breakfast — and a delicious one at that, featuring an impressive array of items — what truly stood out was the personalized attention Hiwot and Tash offered. They kindly let us know they’d be happy to bring special items such as waffles or turkey bacon directly to our table if we wanted them. The omelette station was a standout as well, with custom-made omelettes prepared to your liking, cooked fresh and packed with flavor. Hiwot and Tash checked in on us often, never intrusively, but always with a warm smile and genuine care. Their attentiveness, positive energy, and professionalism elevated the entire experience. What amazed us even more was learning that Hiwot is still in training — a surprise, considering the top-tier service she delivered. Her natural attentiveness and poise made it feel like she’d been doing this for years. Thanks to these two incredible ladies, breakfast at Amatista Cookhouse was not just a meal, but a delightful way to start the day. If you’re staying at Sapphire Falls, don’t miss this spot — and if you're lucky enough to be served by Hiwot or Tash, you're in for a real treat.
Atmosphere: 5
Food: 4
Service: 5
Melody W
Wasn't offered bread, had to ask. Ordered a kids salad with grilled chicken, we got our food and it wasn't till we were about done we realized the salad didn't have chicken. Told the server he says we can fire you up another, I said sure. Got my bill and I was charged for a kids side salad and a kids salad with chicken. $12 total for lettuce 4 cherry tomatoes and a few bites of chicken.
Atmosphere: 4
Food: 3
Service: 3
Antoine Zammit
Awful, worst food bad service. You are better off going to an iHop or a Dennys.
Atmosphere: 3
Food: 1
Service: 1
Emillie McClure
At 35 a head for the breakfast buffet I was a little underwhelmed. That being said the overnight oats were great and my dad loved the omelette he got. The space is beautiful and located right next to the door to the water taxi and the bus stop so a convenient location for breakfast on the way to the parks
I’ve always made a point to visit Amatista every time I’m at Universal—it’s been one of my go-to spots. But this time was incredibly disappointing.
Our server was rude and seemed very unhappy to be there, which set a negative tone from the start. The bigger issue, however, was the food. The rotisserie chicken we were served was undercooked, with some parts visibly raw. That’s a serious food safety concern and completely unacceptable for any restaurant, let alone one in a major resort.
I’ve had good experiences here in the past, which makes this all the more frustrating. I truly hope the restaurant takes steps to improve both the service and food quality moving forward.
Food: 1
Service: 1
joselin rincon
I want to highlight the excellent service provided by Carina at the Amatista restaurant. She was very kind, attentive, and professional at all times. Thank you for making our experience so enjoyable!!!
Atmosphere: 5
Food: 5
Service: 5
edgar castillo
Carina, was amazing attending with us family thanks for all advise with the resort..
Atmosphere: 5
Food: 5
Service: 5
Ingrid Swindasz
The breakfast buffet was very disappointing. The food was extremely bland, coffee tasted terrible, and several of our plates and dishes were dirty with old food caked on them. The service was good and the restaurant is beautiful so it was a let down that the food and cleanliness was lacking.
Atmosphere: 4
Food: 1
Service: 4
V
The complimentary bread at the start was sooo good!! It was the highlight of the meal: cheesy bread, whole wheat bread, and butter. We even took some home! The chicken noodle soup was also quite delicious.
Tried the rib burger, mahi-mahi fish sandwich, and fried yuca for lunch. Absolutely delicious! The cook on the burger was perfect and everything was so well flavored. Loved the onions with the yuca! We would come here for every meal but we have to give other places a chance. 😂
Atmosphere: 5
Food: 5
Service: 5
Super kind server and all around nice experience. Great food options
Atmosphere: 5
Food: 5
Service: 5
We had a wonderful dinner at Amatista cookhouse, and can’t wait to return. First, I was so excited that there was seating available on the patio. Second, the menu calls out dairy and gluten free options clearly—so if you have any allergies, this makes picking options easier. Most dishes can also be adjusted to make them dairy or gluten free.
We had the Caribbean chicken wings (these can be made GF on request!) the honey buffalo sauce is so good and is dairy free. We also tried a modified version of the grilled pineapple salad that was also wonderful, it was so bright and refreshing, with a lovely lemon dressing.
The mojo marinated rotisserie chicken can also be made dairy free. The chicken was perfectly cooked, and was moist. I had yuca and maduros as my sides, and they were wonderful!
All in all, we had a lovely meal. I appreciate the care they took with my allergies and we will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Convenient location but overall disappointing. Service felt rushed, once seated, we waited about 10 minutes before being acknowledged and another 15 minutes just to pay, until we finally asked the hostess. The food was just okay; my burger was oddly cold except for the patty. Staff seemed overwhelmed, and the experience wasn’t great. Won’t be coming back.
Atmosphere: 4
Food: 3
Service: 1
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Our waiter Jimmy provided the best and most welcoming service on our first ever time eating here. He was attentive and polite and offered great hospitality throughout our entire visit.
Atmosphere: 5
Food: 5
Service: 5
During our visit at Universal's Sapphire Falls Resort, we had the pleasure of enjoying breakfast at Amatista Cookhouse, and it turned out to be one of the most memorable dining experiences of our trip — thanks in large part to the exceptional service we received from Hiwot and Tash.
From the moment we were seated, both servers made us feel welcomed and well cared for. Without delay, they offered us freshly brewed coffee, chilled juices, and refreshing water. It was clear they took pride in ensuring that every guest started their morning with comfort and ease.
Though it’s a buffet-style breakfast — and a delicious one at that, featuring an impressive array of items — what truly stood out was the personalized attention Hiwot and Tash offered. They kindly let us know they’d be happy to bring special items such as waffles or turkey bacon directly to our table if we wanted them. The omelette station was a standout as well, with custom-made omelettes prepared to your liking, cooked fresh and packed with flavor.
Hiwot and Tash checked in on us often, never intrusively, but always with a warm smile and genuine care. Their attentiveness, positive energy, and professionalism elevated the entire experience. What amazed us even more was learning that Hiwot is still in training — a surprise, considering the top-tier service she delivered. Her natural attentiveness and poise made it feel like she’d been doing this for years.
Thanks to these two incredible ladies, breakfast at Amatista Cookhouse was not just a meal, but a delightful way to start the day. If you’re staying at Sapphire Falls, don’t miss this spot — and if you're lucky enough to be served by Hiwot or Tash, you're in for a real treat.
Atmosphere: 5
Food: 4
Service: 5
Wasn't offered bread, had to ask. Ordered a kids salad with grilled chicken, we got our food and it wasn't till we were about done we realized the salad didn't have chicken. Told the server he says we can fire you up another, I said sure. Got my bill and I was charged for a kids side salad and a kids salad with chicken. $12 total for lettuce 4 cherry tomatoes and a few bites of chicken.
Atmosphere: 4
Food: 3
Service: 3
Awful, worst food bad service. You are better off going to an iHop or a Dennys.
Atmosphere: 3
Food: 1
Service: 1
At 35 a head for the breakfast buffet I was a little underwhelmed. That being said the overnight oats were great and my dad loved the omelette he got. The space is beautiful and located right next to the door to the water taxi and the bus stop so a convenient location for breakfast on the way to the parks
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
I’ve always made a point to visit Amatista every time I’m at Universal—it’s been one of my go-to spots. But this time was incredibly disappointing.
Our server was rude and seemed very unhappy to be there, which set a negative tone from the start. The bigger issue, however, was the food. The rotisserie chicken we were served was undercooked, with some parts visibly raw. That’s a serious food safety concern and completely unacceptable for any restaurant, let alone one in a major resort.
I’ve had good experiences here in the past, which makes this all the more frustrating. I truly hope the restaurant takes steps to improve both the service and food quality moving forward.
Food: 1
Service: 1
I want to highlight the excellent service provided by Carina at the Amatista restaurant. She was very kind, attentive, and professional at all times. Thank you for making our experience so enjoyable!!!
Atmosphere: 5
Food: 5
Service: 5
Carina, was amazing attending with us family thanks for all advise with the resort..
Atmosphere: 5
Food: 5
Service: 5
The breakfast buffet was very disappointing. The food was extremely bland, coffee tasted terrible, and several of our plates and dishes were dirty with old food caked on them. The service was good and the restaurant is beautiful so it was a let down that the food and cleanliness was lacking.
Atmosphere: 4
Food: 1
Service: 4
The complimentary bread at the start was sooo good!! It was the highlight of the meal: cheesy bread, whole wheat bread, and butter. We even took some home! The chicken noodle soup was also quite delicious.
Atmosphere: 5
Food: 5
Service: 5
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