What did they do to my pretzel? Instead of being soft, light, fluffy, and tasty, it tasted burned, overcooked and crispy. It was very disappointing and not the light and tasty soft pretzel I was expecting.
Victoria Guarrasi
Gross. Every Auntie Anne's in this mall was so gross, trash and mystery liquid everywhere. Have fun getting sick if you decide to eat here! Use your eyes people.
Atmosphere: 1
Food: 1
Service: 1
Christopher Smith
Ok, HANDS DOWN the BEST Cinnamon Pretzel I have ever had!! It was super soft, warm, and had tons of Cinnamon on it. WOW. Can't wait to go back!! Yummy!! Recommend downloading the their app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel
Arlene Sinanan
Worst experience every my kids were getting cinnamon pretzels at the Florida Mall and the young lady was not wearing any gloves I asked another employee and then they started giving me attitude she was scratching her head then her finger was touching the pretzels that’s not sanitary worst experience they started to argue with me about me telling them that they should be wearing gloves but it was useless. The owner needs to really do something about the people they hire it’s not because you have a chain of businesses you need to make sure when your employees are dealing with food they should wear gloves. It’s the one by the food court by Michael Kors at Florida Mall.
Joanna M
This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.
Sabine JM
Hard foods.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Confetti Nuggets, Mini Pretzel Dogs
Joanna B
This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.
Danielle Hayward
Well first of all I felt like I was interrupting their social hour as I walked up. There was not much to choose from as it seemed like nothing had been made in a while. Too busy chatting. I got the pepperoni bites which ended up being very old. Very disappointing.
Yoheny Prado
Terrible the bad attention of the person in the photo !!
Yulibeth carolina Rojas matos
I eat in Florida Mall . Tiffany is the Best Employee . She is very friendly and attentive to everyone, always with a smile She loves and takes good care of all Latinos. I love her attention And Terrance y the best Man I love that’s location thanks Tiffany in Florida Mall in front of Crocs.
The young lady that helped me should look into management. I was supposed to get a cold coffee, but the machine was broken. She offered me a soda in its place. Goid customer service.
Thomas Novelli
Typical Auntie Anne’s. Pretzels are pretty tasty but service at this location leaves much to be desired.
helen morales
They close up line ...open on other side ....and take customers not on the line they just closed ...then when we speak up 4teenagers that were there just started laughing and very disrespectful.
Natalie Trevisan
Wow! Where do I begin? After another Auntie Anne’s location cancelled on my client 4 days before her wedding day I had to quickly come up with a plan! I called the Florida Mall location and spoke with John! He is absolutely amazing and turned a very negative experience into such a positive one. He assured me they would fix this problem and make it happen so my clients could have the pretzels they paid for! Thank you John for being so amazing, and making this happen for us! Best location ever!!!
Alfred “The Electrician” Auger
Best tasting cinnamon and sugar pretzel bites. We got a soda also. Was very tasty.
What did they do to my pretzel? Instead of being soft, light, fluffy, and tasty, it tasted burned, overcooked and crispy. It was very disappointing and not the light and tasty soft pretzel I was expecting.
Gross. Every Auntie Anne's in this mall was so gross, trash and mystery liquid everywhere. Have fun getting sick if you decide to eat here! Use your eyes people.
Atmosphere: 1
Food: 1
Service: 1
Ok, HANDS DOWN the BEST Cinnamon Pretzel I have ever had!! It was super soft, warm, and had tons of Cinnamon on it. WOW. Can't wait to go back!! Yummy!! Recommend downloading the their app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel
Worst experience every my kids were getting cinnamon pretzels at the Florida Mall and the young lady was not wearing any gloves I asked another employee and then they started giving me attitude she was scratching her head then her finger was touching the pretzels that’s not sanitary worst experience they started to argue with me about me telling them that they should be wearing gloves but it was useless. The owner needs to really do something about the people they hire it’s not because you have a chain of businesses you need to make sure when your employees are dealing with food they should wear gloves. It’s the one by the food court by Michael Kors at Florida Mall.
This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.
Hard foods.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Confetti Nuggets, Mini Pretzel Dogs
This review is for the one inside Florida Mall, near the Fossil store. I meant to order the cinnamon pretzel nuggets but I confused it with the pretzel. I went to the cashier and asked if I could switch and told her what happened. The cashier was so rude she replied with “I asked you.” The lady at the cashier did asked me but I confused it with the other item. I work in the customer service industry and that is not how your response should be. Good thing the manager was friendlier than the cashier and helped me. The manager knows how to handle the situation without seeming to point fingers and blame the customer. It was an honest mistake and yet the cashier could not handle to be friendly and approachable; she doesn’t have a pleasing personality as well. It seemed like she does not want to be there.
Well first of all I felt like I was interrupting their social hour as I walked up. There was not much to choose from as it seemed like nothing had been made in a while. Too busy chatting. I got the pepperoni bites which ended up being very old. Very disappointing.
Terrible the bad attention of the person in the photo !!
I eat in Florida Mall . Tiffany is the Best Employee . She is very friendly and attentive to everyone, always with a smile She loves and takes good care of all Latinos. I love her attention And Terrance y the best Man I love that’s location thanks Tiffany in Florida Mall in front of Crocs.
Restaurantji Recommends
The young lady that helped me should look into management. I was supposed to get a cold coffee, but the machine was broken. She offered me a soda in its place. Goid customer service.
Typical Auntie Anne’s. Pretzels are pretty tasty but service at this location leaves much to be desired.
They close up line ...open on other side ....and take customers not on the line they just closed ...then when we speak up 4teenagers that were there just started laughing and very disrespectful.
Wow! Where do I begin? After another Auntie Anne’s location cancelled on my client 4 days before her wedding day I had to quickly come up with a plan! I called the Florida Mall location and spoke with John! He is absolutely amazing and turned a very negative experience into such a positive one. He assured me they would fix this problem and make it happen so my clients could have the pretzels they paid for! Thank you John for being so amazing, and making this happen for us! Best location ever!!!
Best tasting cinnamon and sugar pretzel bites. We got a soda also. Was very tasty.
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