We had a great experience here. Life was our waitress, Tomas was our server. They both were very professional and friendly. I have to say my favorite food was the braised beef tacos and chicken nachos. We had them two nights in a row. I highly recommend the brownie sundae, it's huge! The atmosphere was nice in the evening, perfect weather, drinks, view, what more can you ask for? I definitely recommend eating here.
Sean Thornburg
We didn't order food so I am only rating the drinks and service. I want to start by saying that the service was good, especially for a busy Saturday. there was one person behind the bar, and it was very busy. the wait time was long. The drinks are very overpriced for what you get. The cups are small. We paid over $100 for four frozen cocktails before the forced 18% gratuity was added. None of the drinks were made very well, couldn't taste any alcohol and this is coming from someone who only drinks on special occasions. Like I said we don't drink often and we did not get a buzz from two drinks each. We didn't care for the Pina Coladas we ordered on the first round. Had better coladas at chain restaurants sadly. But hoped maybe the second round would be better. Nope. Orange creamsicle tasted like straight up frozen orange juice-could not taste the Baileys (pretty sure there was none) and the mudslide tasted like bad fake chocolate. Would NEVER order drinks from this bar again. Worst tasting frozen drinks we've ever had. Forcing 18% gratuity for horribly made drinks is totally insane. I would give one star but the waitress was doing her job the best she could. They need to rethink their drink recipes, or get new bartenders altogether.
Bo Stephens
Nice, relaxing spot to chill in the shade and enjoy a poolside bite.
iplay
Our waiter, Jose, provided top-tier service! He is friendly, personable, and attentive! I look forward to returning to this fantastic restaurant in the near future! Happy New Year! Thanks again, Jose!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Tania
The service and atmosphere was great. Zack our waiter did an amazing job. The Drhum Club Punch was very refreshing. We got a the chicken quesadilla which was good as well. The food did come out pretty quickly and I recommend it for a quick bite.
Atmosphere: 5
Food: 5
Service: 5
Christina Phillips
Food was so bland. Even the nacho cheese on my nachos had no flavor. If I was bli d folded I would know.it was chips with something. My husband salad was not good. Ceasars salad bland and no flavor.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Nachos
Yadiel Cruz
I think it was cool, the service wasn’t bad, but the delivery of food and drinks was a little delayed, the waiter was very nice. I didn't love the Tampico nachos, the quantities were disproportionate and a little dry in my opinion. The drinks were delicious, I loved my Peach Smoothie and the beer buckets have 6 units inside. The brownie was delicious and a huge portion, my aunt loved the presentation and also the taste. The area is great, even has a fire pit that at sunset makes a lovely atmosphere. Quite recommendable I have to say.
Parking: The Kantine is inside of the Resort, you have to use the Hotel parking.
Kid-friendliness: A big pool and also a games area for children or adults
We stayed over the weekend to celebrate my daughter's birthday. We rented a cabana and had a server, but he only checked on us every 20 to 30 minutes, making it difficult to order food and drinks. We ordered a drink at the bar, but it was terrible. When we mentioned this to the bartender, we were told that's just how it is. Paying $40 for a bad drink was frustrating, and when we tried to charge it to our room, we were informed we had already checked out. The staff member was extremely rude and loud about this, and I didn't realize we couldn't charge to the room after a certain time. I won't be returning to this hotel or its bar/restaurant.
Atmosphere: 4
Food: 3
Service: 1
julianna ciccantelli
Food was great, but service was not. Our server Bella was exceptionally rude.
Delicious fast resort food but the best when it comes to universal resort
Atmosphere: 5
Food: 5
Service: 5
Larry Davis
This is the only place I would recommend skipping if you are in the area. No free refills on drinks( not a big dea), sweet tea is more expensive than soda for some reason and they don't bother to write that on the menu or tell you when ordering. Service was subpar while the food was "meh". This was the only place we ate during our 8 day stay at Sapphire Falls that we left dissatisfied.
Atmosphere: 1
Food: 2
Service: 1
PRborn
Drhum does poolside service for your drinks and/or meals. The food and drinks are delivered on a timely basis. Food is delicious.
Justin Lee
Decent walk around service, they include tip at the
Atmosphere: 4
Food: 4
Service: 5
Jennifer Halko
I honestly didn't have high expectations for a pool side food bar, but I was pleasantly surprised! We shared the fish tacos - absolutely delicious, flavorful and fresh - and the chicken Adobe quesadilla. Fries came as a side, they were crisp and well seasoned. All extremely delicious. Drinks are pricey but well made. Perfect for a pool side day lunch or snack.
Lovely sit by the pool with some good food.
We had a great experience here. Life was our waitress, Tomas was our server. They both were very professional and friendly. I have to say my favorite food was the braised beef tacos and chicken nachos. We had them two nights in a row. I highly recommend the brownie sundae, it's huge! The atmosphere was nice in the evening, perfect weather, drinks, view, what more can you ask for? I definitely recommend eating here.
We didn't order food so I am only rating the drinks and service. I want to start by saying that the service was good, especially for a busy Saturday. there was one person behind the bar, and it was very busy. the wait time was long. The drinks are very overpriced for what you get. The cups are small. We paid over $100 for four frozen cocktails before the forced 18% gratuity was added. None of the drinks were made very well, couldn't taste any alcohol and this is coming from someone who only drinks on special occasions. Like I said we don't drink often and we did not get a buzz from two drinks each. We didn't care for the Pina Coladas we ordered on the first round. Had better coladas at chain restaurants sadly. But hoped maybe the second round would be better. Nope. Orange creamsicle tasted like straight up frozen orange juice-could not taste the Baileys (pretty sure there was none) and the mudslide tasted like bad fake chocolate. Would NEVER order drinks from this bar again. Worst tasting frozen drinks we've ever had. Forcing 18% gratuity for horribly made drinks is totally insane. I would give one star but the waitress was doing her job the best she could. They need to rethink their drink recipes, or get new bartenders altogether.
Nice, relaxing spot to chill in the shade and enjoy a poolside bite.
Our waiter, Jose, provided top-tier service! He is friendly, personable, and attentive! I look forward to returning to this fantastic restaurant in the near future! Happy New Year! Thanks again, Jose!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
The service and atmosphere was great. Zack our waiter did an amazing job. The Drhum Club Punch was very refreshing. We got a the chicken quesadilla which was good as well. The food did come out pretty quickly and I recommend it for a quick bite.
Atmosphere: 5
Food: 5
Service: 5
Food was so bland. Even the nacho cheese on my nachos had no flavor. If I was bli d folded I would know.it was chips with something. My husband salad was not good. Ceasars salad bland and no flavor.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Nachos
I think it was cool, the service wasn’t bad, but the delivery of food and drinks was a little delayed, the waiter was very nice. I didn't love the Tampico nachos, the quantities were disproportionate and a little dry in my opinion. The drinks were delicious, I loved my Peach Smoothie and the beer buckets have 6 units inside. The brownie was delicious and a huge portion, my aunt loved the presentation and also the taste. The area is great, even has a fire pit that at sunset makes a lovely atmosphere. Quite recommendable I have to say.
Parking: The Kantine is inside of the Resort, you have to use the Hotel parking.
Kid-friendliness: A big pool and also a games area for children or adults
Wheelchair accessibility: Totally wheelchair accessibility.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tropical Fruit Plate
We stayed over the weekend to celebrate my daughter's birthday. We rented a cabana and had a server, but he only checked on us every 20 to 30 minutes, making it difficult to order food and drinks. We ordered a drink at the bar, but it was terrible. When we mentioned this to the bartender, we were told that's just how it is. Paying $40 for a bad drink was frustrating, and when we tried to charge it to our room, we were informed we had already checked out. The staff member was extremely rude and loud about this, and I didn't realize we couldn't charge to the room after a certain time. I won't be returning to this hotel or its bar/restaurant.
Atmosphere: 4
Food: 3
Service: 1
Food was great, but service was not. Our server Bella was exceptionally rude.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Delicious fast resort food but the best when it comes to universal resort
Atmosphere: 5
Food: 5
Service: 5
This is the only place I would recommend skipping if you are in the area. No free refills on drinks( not a big dea), sweet tea is more expensive than soda for some reason and they don't bother to write that on the menu or tell you when ordering. Service was subpar while the food was "meh". This was the only place we ate during our 8 day stay at Sapphire Falls that we left dissatisfied.
Atmosphere: 1
Food: 2
Service: 1
Drhum does poolside service for your drinks and/or meals. The food and drinks are delivered on a timely basis. Food is delicious.
Decent walk around service, they include tip at the
Atmosphere: 4
Food: 4
Service: 5
I honestly didn't have high expectations for a pool side food bar, but I was pleasantly surprised! We shared the fish tacos - absolutely delicious, flavorful and fresh - and the chicken Adobe quesadilla. Fries came as a side, they were crisp and well seasoned. All extremely delicious. Drinks are pricey but well made. Perfect for a pool side day lunch or snack.
Atmosphere: 5
Food: 5
Service: 5
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