The workers here either don’t care or don’t know how to work with pace and the management doesn’t care
Shelly Lamar
I took my daughter here and she got food poisoning i though it was from somewhere else but I came here yesterday and i have food poisoning now I don't think this location is clean
Ashley Suarez
Had to change my coffee 3 times & it still came out the wrong way. I ordered mini bagels it was still cold! I ordered a plain bagel with cream cheese didn’t even get cream cheese. Very disappointed with this location and the staff they clearly not training employees correctly. Wasted time and money for something that was simply gross ! Do better
Atmosphere: 1
Food: 1
Service: 1
Randy Benoit
Bought a medium cafe con leche; got into my Uber and when I checked it was only half way full… I’m super pissed 😤
Atmosphere: 5
Food: 1
Service: 2
James King
Incorrect drink.
Atmosphere: 1
Food: 1
Service: 1
Dezyrae McNeal
Genuinely the worse Dunkin I’ve been to in Orlando. Customer service is horrible! This is my second time coming, and both times were bad. For both times, I was sent out the drive through to wait for my food. I literally only order an egg and cheese and hashbrowns… it doesn’t take 20 minutes to make that. ESPECIALLY, when I made a mobile order. According to “zaniya” there was no manager or shift lead for me to speak with. She asked “Chrystal” to come talk to me instead because I refused to leave without speaking with a manager. Chrystal was just as cold as zaniya was and said there’s nothing she can do about just getting a refund and to talk to the app about any issues. The last time I came, I was told to go inside and get my own lid because they gave me the wrong size. Mind you, that was a whole different employee. So clearly, someone needs to do better on the hiring process.
Atmosphere: 1
Food: 1
Service: 1
Kentra Johnson
Asked about the snackin bacon being extremely chilled and was met with not the best customer service and sour face to match. Show empathy sometimes, people are spending their hard earned money on breakfast the least you could do is be empathetic and understanding.
Atmosphere: 1
Food: 1
Service: 1
Otis Johnson
I’m there almost every morning and the quality is never the same. Sometimes I get 80% milk and 20% coffee and sometimes I get vice versa. That would be okay if I didn’t have to wait 20 minutes to get my coffee.
Dee J
i come here a few times a week before work to get an iced coffee. so far i’ve only encountered one employee with manners, the rest are so rude. they don’t say please, thank you, have a nice day nothing! i’ll even thank them and they don’t say anything back? i guess being mannerless and miserable is a requirement to work here
Atmosphere: 1
Food: 3
Service: 1
Brittany Harrison
This is by far the worst Dunkin’ Donuts I’ve ever been to. This is my second time having issues here, and unfortunately both times it was with the same employee, Sherry. She is consistently rude and unprofessional.
Today I ordered a coffee and was cut off mid-sentence. When I tried to clarify (no cream, no sugar), I was told “next time order without pausing.” There was no pause — I had literally been cut off. On my first visit, I ordered a frozen coffee I’ve had before, and it was handed to me with chocolate on top. When I said that wasn’t what I ordered, I was basically told I was wrong. I even took pictures because it was so frustrating.
To make things worse, the store’s contact number doesn’t even work. When I mentioned it, I was brushed off with more attitude.
This Dunkin’ is giving the brand a bad name. Management seriously needs to address this behavior because customers should not be treated this way.
That general manager is the worse, shes always rude and has an attitude! Never coming here again.
Atmosphere: 1
Food: 2
Service: 1
Chris
This location is the only location within Central Florida that always seems to have internal problems. Can a man just wake up, Go sit down to have his coffee And his avocado toast while relaxing in the lobby? Not at this place.
Atmosphere: 1
Food: 1
Service: 1
vanessa woods
Employees was very welcoming, great customer service and store was very clean. Mariah was very helpful and friendly. Will be back again soon.
Atmosphere: 5
Food: 5
Service: 5
Mike 5.56
I swear they should close this place down. I would be lucky to get what I ordered 20% of the time.. how low of standards this place is, has to be some sort of record
Atmosphere: 1
Food: 1
Service: 1
Tiffany Moorhead
Mixed vanilla into my coffee my husband picked up for me while I got ready for work to take to my office for fridays, brunch at work and he tells me everything got mixed in!! I then asked him to pour us a bit and we try it, absolutely grotesque and unacceptable that we would spend over 30$ on coffee for them to do whatever they want to, to OUR coffee, I then open the box to find out they left half of my bag of Joe empty without coffee due to feeling how light it was for me to lift, only half the bag was full so my other 20$ worth of coffee they didn’t even serve it to me because they didn’t have enough coffee prepared for my order of box of Joe and thought I wouldn’t realize or care. Sad scammers.now I have to go back and get this corrected myself and be late for work. I’m tired of these people in the morning at this location, on top of being callus and low rate enough to actually try charging me 1.70 for each stirrer napkin sugar packet and creamer despite me and my husband showing them the app and what comes included via looking it up online even due to their constant arguing and bickering back and forth with customers over what comes included with my 40$ box of Joe. The women at this location need to be replaced with people who actually know the menu and the protocols for their job and customer service. I’ve worked for Dunkin since I was 16 I’m currently 31, if I could go work for you guys and handle this store for you like I did to get park and Edgewater winter park and Altamonte. They seem to need it BAD. I have my information on my LinkedIn account, via my first and last name. I’d be more than happy to change this store around for you and make it more appropriate and functional like the other ones do in the areas Lee road and north powers, but this little shop can’t ever seem to get it right. I would hate to see it end up like the pollo tropical, I took a break from them for a few months came back at the start of a fresh year and they still never have what they get asked for and I ask them for vanilla with sprinkles and they keep giving me chocolate, and I’m allergic. I want all my money back and someone reprimanded this is ridiculous all these issues always from the same morning people. With a snarky smart mouth boss who hands of gift cards so she doesn’t have to do her job, with not even the full refund on the gift cards. I’m tired of it and I will be filing an official statement of complaint. They need to clean house at this location. And it wasn’t even full all the way like their supposed to do, I’m coming back and I want all my husbands money back. And will file a report for pain and suffering and affecting my work.
The workers here either don’t care or don’t know how to work with pace and the management doesn’t care
I took my daughter here and she got food poisoning i though it was from somewhere else but I came here yesterday and i have food poisoning now I don't think this location is clean
Had to change my coffee 3 times & it still came out the wrong way. I ordered mini bagels it was still cold! I ordered a plain bagel with cream cheese didn’t even get cream cheese. Very disappointed with this location and the staff they clearly not training employees correctly. Wasted time and money for something that was simply gross ! Do better
Atmosphere: 1
Food: 1
Service: 1
Bought a medium cafe con leche; got into my Uber and when I checked it was only half way full… I’m super pissed 😤
Atmosphere: 5
Food: 1
Service: 2
Incorrect drink.
Atmosphere: 1
Food: 1
Service: 1
Genuinely the worse Dunkin I’ve been to in Orlando. Customer service is horrible! This is my second time coming, and both times were bad. For both times, I was sent out the drive through to wait for my food. I literally only order an egg and cheese and hashbrowns… it doesn’t take 20 minutes to make that. ESPECIALLY, when I made a mobile order. According to “zaniya” there was no manager or shift lead for me to speak with. She asked “Chrystal” to come talk to me instead because I refused to leave without speaking with a manager. Chrystal was just as cold as zaniya was and said there’s nothing she can do about just getting a refund and to talk to the app about any issues. The last time I came, I was told to go inside and get my own lid because they gave me the wrong size. Mind you, that was a whole different employee. So clearly, someone needs to do better on the hiring process.
Atmosphere: 1
Food: 1
Service: 1
Asked about the snackin bacon being extremely chilled and was met with not the best customer service and sour face to match. Show empathy sometimes, people are spending their hard earned money on breakfast the least you could do is be empathetic and understanding.
Atmosphere: 1
Food: 1
Service: 1
I’m there almost every morning and the quality is never the same. Sometimes I get 80% milk and 20% coffee and sometimes I get vice versa. That would be okay if I didn’t have to wait 20 minutes to get my coffee.
i come here a few times a week before work to get an iced coffee. so far i’ve only encountered one employee with manners, the rest are so rude. they don’t say please, thank you, have a nice day nothing! i’ll even thank them and they don’t say anything back? i guess being mannerless and miserable is a requirement to work here
Atmosphere: 1
Food: 3
Service: 1
This is by far the worst Dunkin’ Donuts I’ve ever been to. This is my second time having issues here, and unfortunately both times it was with the same employee, Sherry. She is consistently rude and unprofessional.
Today I ordered a coffee and was cut off mid-sentence. When I tried to clarify (no cream, no sugar), I was told “next time order without pausing.” There was no pause — I had literally been cut off. On my first visit, I ordered a frozen coffee I’ve had before, and it was handed to me with chocolate on top. When I said that wasn’t what I ordered, I was basically told I was wrong. I even took pictures because it was so frustrating.
To make things worse, the store’s contact number doesn’t even work. When I mentioned it, I was brushed off with more attitude.
This Dunkin’ is giving the brand a bad name. Management seriously needs to address this behavior because customers should not be treated this way.
Restaurantji Recommends
That general manager is the worse, shes always rude and has an attitude! Never coming here again.
Atmosphere: 1
Food: 2
Service: 1
This location is the only location within Central Florida that always seems to have internal problems. Can a man just wake up, Go sit down to have his coffee And his avocado toast while relaxing in the lobby? Not at this place.
Atmosphere: 1
Food: 1
Service: 1
Employees was very welcoming, great customer service and store was very clean. Mariah was very helpful and friendly. Will be back again soon.
Atmosphere: 5
Food: 5
Service: 5
I swear they should close this place down. I would be lucky to get what I ordered 20% of the time.. how low of standards this place is, has to be some sort of record
Atmosphere: 1
Food: 1
Service: 1
Mixed vanilla into my coffee my husband picked up for me while I got ready for work to take to my office for fridays, brunch at work and he tells me everything got mixed in!! I then asked him to pour us a bit and we try it, absolutely grotesque and unacceptable that we would spend over 30$ on coffee for them to do whatever they want to, to OUR coffee, I then open the box to find out they left half of my bag of Joe empty without coffee due to feeling how light it was for me to lift, only half the bag was full so my other 20$ worth of coffee they didn’t even serve it to me because they didn’t have enough coffee prepared for my order of box of Joe and thought I wouldn’t realize or care. Sad scammers.now I have to go back and get this corrected myself and be late for work. I’m tired of these people in the morning at this location, on top of being callus and low rate enough to actually try charging me 1.70 for each stirrer napkin sugar packet and creamer despite me and my husband showing them the app and what comes included via looking it up online even due to their constant arguing and bickering back and forth with customers over what comes included with my 40$ box of Joe. The women at this location need to be replaced with people who actually know the menu and the protocols for their job and customer service. I’ve worked for Dunkin since I was 16 I’m currently 31, if I could go work for you guys and handle this store for you like I did to get park and Edgewater winter park and Altamonte. They seem to need it BAD. I have my information on my LinkedIn account, via my first and last name. I’d be more than happy to change this store around for you and make it more appropriate and functional like the other ones do in the areas Lee road and north powers, but this little shop can’t ever seem to get it right. I would hate to see it end up like the pollo tropical, I took a break from them for a few months came back at the start of a fresh year and they still never have what they get asked for and I ask them for vanilla with sprinkles and they keep giving me chocolate, and I’m allergic. I want all my money back and someone reprimanded this is ridiculous all these issues always from the same morning people. With a snarky smart mouth boss who hands of gift cards so she doesn’t have to do her job, with not even the full refund on the gift cards. I’m tired of it and I will be filing an official statement of complaint. They need to clean house at this location. And it wasn’t even full all the way like their supposed to do, I’m coming back and I want all my husbands money back. And will file a report for pain and suffering and affecting my work.
Atmosphere: 1
Food: 1
Service: 1
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